iChat crash

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Level 2

157 points

iChat crash

I just bought a new MacBook Pro and every time I try to video conference with more than one person the program crashes? Does anyone know why this might be crashing? And what steps can be taken to prevent it from happening.

G5 Dual 2GHz, Mac OS X (10.5.2)

Posted on Mar 27, 2008 3:12 AM

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Answer 1

Mar 28, 2008 1:57 PM in response to Mylit

What does the Crash log say ?

8:56 PM Friday; March 28, 2008

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Answer 2

Mylit Author

Level 2

157 points

Mar 28, 2008 4:30 PM in response to Ralph-Johns-UK

where would I find the log?

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Answer 3

Mylit Author

Level 2

157 points

Mar 28, 2008 4:41 PM in response to Ralph-Johns-UK

I think I found it??

Process: iChat [225]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0.2 (604)
Build Info: iChat-6040000~4
Code Type: X86 (Native)
Parent Process: launchd [101]

Date/Time: 2008-03-25 21:28:19.373 -0400
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x00000000c67b446f
Crashed Thread: 34

Thread 34 Crashed:
0 libobjc.A.dylib 0x901896e8 objc_msgSend + 24
1 com.apple.CoreFoundation 0x90973974 CFDictionarySetValue + 1012
2 com.apple.Foundation 0x92f96a8e -[NSCFDictionary setObject:forKey:] + 126
3 com.apple.viceroy.framework 0x0042b2ec -[SDPAnalyzer resetSDP] + 220
4 com.apple.viceroy.framework 0x00429451 -[SDPAnalyzer init] + 113
5 com.apple.viceroy.framework 0x00429495 -[SDPAnalyzer initWithViceroyDefaultsUsingZeroes:forAudioOnly:withUserCount:] + 53
6 com.apple.viceroy.framework 0x00452ff8 -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceCallUsingConnectionDataWithErrorInfoToUser:withRemoteVCConnec tionData:withLocalVCConnectionData:oneWayOnly:errorInfo:shouldFindExternalIP:] + 824
7 com.apple.viceroy.framework 0x0045197d -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceToUserWithVCConnectionDataProc:] + 957
8 com.apple.Foundation 0x92f9b5ad -[NSThread main] + 45
9 com.apple.Foundation 0x92f9b154 _NSThread__main_ + 308
10 libSystem.B.dylib 0x9323dc55 pthreadstart + 321
11 libSystem.B.dylib 0x9323db12 thread_start + 34

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Answer 4

Mar 29, 2008 9:24 AM in response to Mylit

Was there more to this log in Console ~/Library/Logs/Crash Reporter ?

It looks like there is something wrong with the support folder

Open System Profiler and look at what the version of the OS the section on Software says.

Can you posts the Letters and numbers in the Brackets after it says 10.5.2

4:24 PM Saturday; March 29, 2008

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Answer 5

CodLBi

Level 3

720 points

Mar 29, 2008 10:17 AM in response to Mylit

Have you done this also:

iChat>video>connection doctor>capabilities

✓ Check if the you can host a multi person video chat
✓ Check if you can join a multi person chat

Highlight your buddy (click once on their name)
Contacts>info>profile>see if they are capable as well to host or join.

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Answer 6

Mylit Author

Level 2

157 points

Mar 30, 2008 6:28 AM in response to Ralph-Johns-UK

Doesn't the crash thread tell you what you need to know? Or do you need the whole 14 page report?

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Answer 7

Mylit Author

Level 2

157 points

Mar 30, 2008 6:48 AM in response to Ralph-Johns-UK

Here are the numbers and letters from system profiler: Mac OS X 10.5.2 (9C7010)

and here are the 3 crash reports

Process: iChat [225]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0.2 (604)
Build Info: iChat-6040000~4
Code Type: X86 (Native)
Parent Process: launchd [101]

Date/Time: 2008-03-25 21:28:19.373 -0400
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x00000000c67b446f
Crashed Thread: 34

Thread 34 Crashed:
0 libobjc.A.dylib 0x901896e8 objc_msgSend + 24
1 com.apple.CoreFoundation 0x90973974 CFDictionarySetValue + 1012
2 com.apple.Foundation 0x92f96a8e -[NSCFDictionary setObject:forKey:] + 126
3 com.apple.viceroy.framework 0x0042b2ec -[SDPAnalyzer resetSDP] + 220
4 com.apple.viceroy.framework 0x00429451 -[SDPAnalyzer init] + 113
5 com.apple.viceroy.framework 0x00429495 -[SDPAnalyzer initWithViceroyDefaultsUsingZeroes:forAudioOnly:withUserCount:] + 53
6 com.apple.viceroy.framework 0x00452ff8 -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceCallUsingConnectionDataWithErrorInfoToUser:withRemoteVCConnec tionData:withLocalVCConnectionData:oneWayOnly:errorInfo:shouldFindExternalIP:] + 824
7 com.apple.viceroy.framework 0x0045197d -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceToUserWithVCConnectionDataProc:] + 957
8 com.apple.Foundation 0x92f9b5ad -[NSThread main] + 45
9 com.apple.Foundation 0x92f9b154 _NSThread__main_ + 308
10 libSystem.B.dylib 0x9323dc55 pthreadstart + 321
11 libSystem.B.dylib 0x9323db12 thread_start + 34

Process: iChat [475]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0.2 (604)
Build Info: iChat-6040000~4
Code Type: X86 (Native)
Parent Process: launchd [101]

Date/Time: 2008-03-25 21:31:36.488 -0400
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x00000000c63769cf
Crashed Thread: 33

Thread 33 Crashed:
0 libobjc.A.dylib 0x901896e8 objc_msgSend + 24
1 com.apple.CoreFoundation 0x90973974 CFDictionarySetValue + 1012
2 com.apple.Foundation 0x92f96a8e -[NSCFDictionary setObject:forKey:] + 126
3 com.apple.viceroy.framework 0x0042b2ec -[SDPAnalyzer resetSDP] + 220
4 com.apple.viceroy.framework 0x00429451 -[SDPAnalyzer init] + 113
5 com.apple.viceroy.framework 0x00429495 -[SDPAnalyzer initWithViceroyDefaultsUsingZeroes:forAudioOnly:withUserCount:] + 53
6 com.apple.viceroy.framework 0x00452ff8 -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceCallUsingConnectionDataWithErrorInfoToUser:withRemoteVCConnec tionData:withLocalVCConnectionData:oneWayOnly:errorInfo:shouldFindExternalIP:] + 824
7 com.apple.viceroy.framework 0x0045197d -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceToUserWithVCConnectionDataProc:] + 957
8 com.apple.Foundation 0x92f9b5ad -[NSThread main] + 45
9 com.apple.Foundation 0x92f9b154 _NSThread__main_ + 308
10 libSystem.B.dylib 0x9323dc55 pthreadstart + 321
11 libSystem.B.dylib 0x9323db12 thread_start + 34

Process: iChat [527]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0.2 (604)
Build Info: iChat-6040000~4
Code Type: X86 (Native)
Parent Process: launchd [101]

Date/Time: 2008-03-25 21:32:44.118 -0400
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x00000000c637558b
Crashed Thread: 32
Thread 32 Crashed:
0 libobjc.A.dylib 0x901896e8 objc_msgSend + 24
1 com.apple.CoreFoundation 0x90973974 CFDictionarySetValue + 1012
2 com.apple.Foundation 0x92f96a8e -[NSCFDictionary setObject:forKey:] + 126
3 com.apple.viceroy.framework 0x0042b2ec -[SDPAnalyzer resetSDP] + 220
4 com.apple.viceroy.framework 0x00429451 -[SDPAnalyzer init] + 113
5 com.apple.viceroy.framework 0x00429495 -[SDPAnalyzer initWithViceroyDefaultsUsingZeroes:forAudioOnly:withUserCount:] + 53
6 com.apple.viceroy.framework 0x00452ff8 -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceCallUsingConnectionDataWithErrorInfoToUser:withRemoteVCConnec tionData:withLocalVCConnectionData:oneWayOnly:errorInfo:shouldFindExternalIP:] + 824
7 com.apple.viceroy.framework 0x0045197d -[VideoConferenceMultiController(VCInitiateConference_Private) initiateConferenceToUserWithVCConnectionDataProc:] + 957
8 com.apple.Foundation 0x92f9b5ad -[NSThread main] + 45
9 com.apple.Foundation 0x92f9b154 _NSThread__main_ + 308
10 libSystem.B.dylib 0x9323dc55 pthreadstart + 321
11 libSystem.B.dylib 0x9323db12 thread_start + 34

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Answer 8

Mar 30, 2008 9:09 AM in response to Mylit

Hi,

From this

Mac OS X 10.5.2 (9C7010)

I can tell you have done the Time Machine and Airport Update.
This takes the OS above the level of the 10.5.2 update (despite it saying it is at 10.5.2)
This in turn means that the Combo Update which would normally be used to update a Reinstall of the app (iChat) and the Support folders will not work.

From what you posted it looks like iChat was making multiple attempts to sort this and each attempt crashed the thread involved (hence the repeats).

Currently it looks like an Archive and Install and then don't let Software Update run the time Machine and Airport Update until you have run the Combo Update and confirmed iChat is working.

5:09 PM Sunday; March 30, 2008

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Answer 9

Mar 30, 2008 9:16 AM in response to Mylit

It tells me very little as I have not seen one quite like that.

It does tell me that is it part of the .viceroy.framework that looks suspect.

The top of the Binary Images part might give hints about items that might be causing conflicts.

5:16 PM Sunday; March 30, 2008

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