Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro Blank Screen (Built - in & External)

Let me explain the setup first. 95% of the time, my MacBook Pro (2.2 GHz Santa Rosa) is running lid closed connected to an external 20" Cinema Display, keyboard and mouse. Normally, the laptop will go to sleep after 5 minutes of inactivity, noted by the glowing light on the latch.

I restarted my MBP last night, and it proceeded to go through the shut down process and restart. The starting chime can be heard, but there was no image on the monitor, just black. I opened the lid to start troubleshooting the issue. Blank screen on the MBP as well. I held the power button down and forced another restart, to no effect. Still a blank screen. I disconnected everything from the MBP and tried again. Still a blank screen. I've reset the PRAM, and also the Power Management setting. Still not working.

From as best I can tell, the MBP is booting up with no problem, I just have a black screen, so the computer is currently unable to be used in any capacity. I let the computer start up, and run for several minutes. I then sent the keyboard command to log off, and I could hear the computer activity increase.

I have not installed anything recently, I did note that there was a firmware release yesterday, but I've yet to install it.

One thing to note is that the light on the latch is very bright when the lid is closed, but grows much dimmer when the lid is opened. Maybe I haven't noticed this before, but it struck me as unusual.

MacBook Pro, Mac OS X (10.5.2), w/ Apple 20" Cinema Display

Posted on Apr 9, 2008 6:05 AM

Reply
703 replies

Sep 22, 2008 2:54 AM in response to Matteo Borbonese

I'm sorry, Matteo/SubstanceX/suraya or whatever your real name is, but don't you think you have cracked the point of unbelievability yet? There is a limit to how far you can go with this stuff. After a while a host of "new" posters from all corners of the globe in a bizarrely skewed statistical distribution of "place of origin", all with the same supposedly "disastrous" issue, just looks silly to everyone unless at least a dozen or so of the genuine long term users/ heavy posters here run into the same problem.

At least a dozen or so of the myriad of posters here with a couple hundred posts under their belt would have run into this problem by now if it was "for real". Or do you think this "issue" primarily occurs amongst people from unusual parts of the world with limited experiences of Mac use for some reason?

Time to give it a rest, don't you think?

(My apologies in advance to the handful of people who really do have a problem with their graphics card, and, yes, I know there are a few of you out there with genuine issues and I hope they get sorted out, but don't let yourselves get used by someone playing games.)

Cheers

Rod

Sep 22, 2008 3:52 AM in response to Rod Hagen

Hey Rod,

I can not speak to anyone else, but I live in Los Angeles and work in the post production business.
This issue happened to my MBP a week ago and Apple replaced the out of warranty logic board with no questions asked.
I am not sure how I can prove to you that I do not live in the third world (any ideas?).
Having two other friends in the same industry as me that have had the same exact problem in the last six weeks, along with Nvidia's admission I am confident that there is a bigger problem here than you seem to want to admit.

take care,
John

Sep 22, 2008 4:30 AM in response to Rod Hagen

I don't understand the point of your post, Rod. I also don't understand why you are even posting in this thread since (forgive me if I'm wrong) you're not among those of us affected by this.

I bought my Santa Rosa MBP in Palo Alto on a trip while I lived in the Middle East, and now I'm living in Australia. This may sound challengingly "all corners of the globe" to you but that is the nature of the world today. Apple sells its products all across the world. Not everyone has the best grasp of English.

All I know is that I am several thousand dollars - US or Australian, it's multiple in either currency - out of pocket after having to replace a 14 month old MBP that should, like my Titanium Powerbook that preceded it, have lasted half a decade or more.

It also takes some people a while to find this place. It is, after all, in English. My guess would be that links to this thread eventually get posted on Apple/technical support related forums in non-English speaking countries, and those likewise affected come here and make the effort to communicate with us all in our language rather than theirs.

One would have to be extremely weird to troll a lengthy thread such as this with elaborate tales of fictitious hardware woes. Doubtless it does happen, but I would surely give people the benefit of the doubt as genuine victims rather than hoaxers.

The thing about Apple products is that generally, they work. And they are easy to use. That's why many people never need to come to these forums. So they may not be long term posters with "a myriad of posts" but that doesn't make them any less genuine than you are.

And the point of this issue is that it not "a problem with their graphics card" but effectively a problem with the entire logic board. If we could just replace the graphics cards, we could all go and buy non-Nvidia ones and live safely, happily and much more cheaply.

Sep 22, 2008 5:52 AM in response to Rod Hagen

Ok, Roy. My real name is not important because the words it could have.

Im a men of job, not a kid. And being a men of job, when the took fails, you loose time, when you loose time, you loose money(the basis of this dirty capitalism). And when I dont have tool, at leas I got one, in this case a 1800usd imac, and when the problemn happens in the las days of warranty and you understand the problema wont be fixed, really fixed by exchanging a logic board... you say oh better get an 380usd apple care program, just in case thos of apple wont care the situation. So i didnt make an inversion, I borrought a credit for 2180usd, because the almost 30days with out my job tool! So no rest at all until I know my computer works fine... and is not working fine because now the da.m osx install disks are not working with this new logic board and now the repair people says software is not covered by warranty! so... apple forces me to crack or iligally instal osx from another machine! ****, this is not over yet!

Sep 22, 2008 10:35 AM in response to srayala

Me too I don't understant the proposit. I think it's not correct what you say.
I come from Italy, I live in Milano, (if you don't know Italy is not in the third world, we have water, electricity, internet, petrol and no war for it here). I didn't write on Apple forums cause i do my job, and i do my free-time stuff. Now the graphic card of my MacBook Pro suddenly FAILED (and is failed, cause i know what i'm saying, i can diagnosticate a hardware problem!), so i cannot work too now mutch and i have the time to write here for an absurd problem after little more than a year of normal use.
I'm only trying to recall Apple attention. This is not a "normal" problem,and is EXPENSIVE and without solution also after the substitution of the logic board.

So be smart and don't think we're joking cause we're not. We're speaking about money. The one we gave to Apple, the one we're loosing now, and the one we're NOT giving again to Apple.

Sep 22, 2008 2:50 PM in response to rebooter

totally freaky. Switch on my laptop to remote desktop onto it and the screen came on. I hadn't started it in about 6 days. Of course I don't hold much hope for it to stay like this. This problem is really weird. I would of thought that if the graphics chip had gone then surely that would be it, no more graphics until you got the board replaced. I will post if the issue comes back, so see you guys probably tomorrow .......... In the meantime, PLEASE APPLE DO SOMETHING!!!!!!!!!! This is totally an issue with one of your TOP PRODUCTS, give us back some faith!!!!!!

Sep 22, 2008 10:54 PM in response to srayala

I guess I am among the lucky ones. Bought my 15" 2.2 mhz machine end of June 2007. Experienced my first BSoD in late August. Fortunately had Applecare. Called Apple then took machine to Apple Store. First visit reset the PRAM and got the screen working. A few days later failed again, reset PRAM and could get it going again, only to go thru the cycle again. Went back to Apple Store and explained that I was having continuous problems. They reseated my RAM and got it working again, told me they couldn't do anything else until it "failed." I explained to the genius that I had read on this board about many others having this problem and expressed concern about where my machine was heading, but again he said they could not preemptively replace the mother board.

A day later I was back in the Apple Store. This time they were gracious enough to give me a brand new machine and reload all my files, system, etc. I was very grateful to the tech who said "I am glad I work for a company that empowers me to do the right thing." Me too. From this board it seems like many of you would not say the same, but I for one am very pleased with the way my problem was handled.

Message was edited by: Fritz

Message was edited by: Fritz

MacBook Pro Blank Screen (Built - in & External)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.