my iphone won't sync with my windows vista

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Level 1

0 points

my iphone won't sync with my windows vista

Everytime i connect my iphone to my laptop, it acts as if the iphone's a camera, and only copies the pictures to my laptop.

I've tried restarting my iphone,
redownloading itunes,
connecting my iphone several times.

nothin's workin.

hp pavilon entertaintment PC, Windows Vista

Posted on Apr 9, 2008 4:57 PM

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Answer 1

Apr 9, 2008 5:18 PM in response to Lickyle

If the iPhone includes photos captured by the iPhone, it is also detected as a digital camera when connected, so this part is normal.

This link may be helpful.

http://docs.info.apple.com/article.html?artnum=305716

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Answer 2

Apr 9, 2008 5:20 PM in response to Lickyle

open iTunes and and connect your iPhone to it then reconnect

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Answer 3

Apr 9, 2008 5:52 PM in response to Lickyle

One of my computers has windows vista and It has no problems detecting the i phone. I normally plug the usb in and it automatically opens itunes, and begins to sync. So, at least you know it's not the vista causing the issue.

Hope you get it figured out :0)

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Answer 4

Damon M.

Level 4

3,705 points

Apr 9, 2008 5:56 PM in response to Lickyle

You might need to uninstall itunes completely, then reinstall.
Here is an article from the apple support website that might help out.
http://docs.info.apple.com/article.html?artnum=93976

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Answer 5

Lickyle Author

Level 1

0 points

Apr 9, 2008 8:06 PM in response to Damon M.

i'll try that

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Answer 6

Lickyle Author

Level 1

0 points

Apr 9, 2008 8:08 PM in response to Lickyle

by the way, this used to be my bro's laptop.

he has an ipod.

i'm tryin to move from windows xp to windows vista

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Answer 7

Lickyle Author

Level 1

0 points

Apr 9, 2008 9:42 PM in response to Lickyle

ok, so nothing has worked yet.
I need help

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Answer 8

Lickyle Author

Level 1

0 points

Apr 9, 2008 9:48 PM in response to Lickyle

i just ran a diagnostics test.

hopefully this will help.

Microsoft Windows Vista Professional (Build 6000)
Hewlett-Packard HP Pavilion dv9000 (RD868AV#ABA)
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number DD087B46F9AC6BA8

Current user is not an administrator.
The current local date and time is 2008-04-09 21:47:05.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce Go 7600

** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {9343EF0E-FBCE-4B49-8BC1-B2D4752CABA6}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Apr 09 20:14:07 2008

Lease Expires: Thu Apr 10 14:31:02 2008

DNS Servers: 192.168.1.1
192.168.1.1

Adapter Name: {670BBA58-5CB7-40F9-96B6-DDCC3E33BA5C}
Description: Intel(R) PRO/1000 PL Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name: {D9A47B48-A7F1-4612-8066-4173CF978B5E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-04-09 21:05:45.

** iPod/iPhone Connectivity Tests **

iPodService 7.6.2.9 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPod mini running firmware version 1.4.1
Serial Number: YM502N58QKK

** iPhone/iPod Touch Sync Tests **

One or more sync tests failed.

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Answer 9

Lickyle Author

Level 1

0 points

Apr 10, 2008 4:08 PM in response to Lickyle

()

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Answer 10

Jason L

Community Specialist

Apr 10, 2008 4:25 PM in response to Lickyle

Hey Lickyle,

Well if you've completely gone through the two articles that were linked above and its still not recognized, these laptop USB articles may resolve the issue.
http://docs.info.apple.com/article.html?artnum=301343
http://docs.info.apple.com/article.html?artnum=300836

Make sure the iPhone is directly connected to the laptop, with the laptop plugged into the wall. Make sure you have the available updates for iTunes and Windows.

If the Apple Mobile Device Service is running and the iPhone is still not recognized, the issue may be security software. Try disabling the security software or uninstalling it.

Jason

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