Missing fonts in iWork documents

Cea, you're probably right, but the HelveticaNeue font without the space is the one already used in my document. I have made no changes in the document other than copying it to my new Leopard iMac. Essentially, this is/was the crux of the problem.

matt

Is the problem always here?

It was supposed to be cured by 10.5.3 .

Yvan KOENIG (from FRANCE samedi 31 mai 2008 15:47:36)

For new documents created from Pages templates, the problem seems to be fixed.

For all documents created using Pages templates prior to 10.5.3, the problem is still there. You will have to fix your documents yourself.

Hello

may you pack an "old" file and a "new" one (using the offending font) as zip archive and send both of them to :

koenig PERIOD yvan AT tele2 PERIOD fr

I will be able to offer a script allowing you to fix the "old" documents by a simple drag and drop action.

*I ask that because I never met the problem so, I don't know the exact names of the fonts used and would be unable to test my script.*

Yvan KOENIG (from FRANCE samedi 31 mai 2008 16:44:03)

I have just done some more testing, and the problem now seems to be intermittent. Very strange.

If I open Pages by running the application, and then select Template chooser Tokyo Letter did not have the problem, but Business Resume did.

Double clicking "old" documents to open Pages sometimes results in the substitution error, but not always. Yvan, I may send you one of these "old" files but they are invoices so contain some personal details.

I will try to find a way to reproduce this consistently.

I know how to look at the XML that makes up the Pages document within the .pages package.

Message was edited by: Matt Sephton

Hello

You do how you feel.

I will just add that I am the owner of ceramics processes which are unique worldwide. So, I know what "non disclosure" means 😉

Yvan KOENIG (from FRANCE dimanche 1 juin 2008 16:33:29)

Hello

When the document is in good health, the Index.xml file contains references to "HelveticaNeue" and to "HelveticaNeue-Light".

Now, I wish to know which is exactly the name of the fonts used when the system claims that the font is missing.

The script is ready and was tested with other fontnames.

Yvan KOENIG (from FRANCE dimanche 1 juin 2008 19:19:23)

Now, I am really confused - everything seems fine.

I set aside one file to send to Yvan, but I have just loaded it up and there was no error. I have just been through my invoices, one by one, and there have been no errors. Very strange.

Also, where my font selection dialog listed "HelveticaNeue" (incorrect) along side "Helvetica Neue" (correct) it now only lists the correct name.

Yvan, in all my documents the XML references "HelveticaNeue" and "HelveticaNeue-Light". So, I think there was a problem elsewhere in OS X and perhaps even shortly after the fix my font cache still held some bad details.

Now I have rebooted a few times over the past few days, the font cache is now valid?

So, I'm happy! All seems well.

Matt,

That is encouraging news. Glad to hear you are beginning to see light. I have watched your journey with interest, have learned some good information. I hope that, with Yvan's excellent assistance, your relief continues.