Carphone Warehouse doesn't allow 14 days return policy

Question

Level 1

1 points

Carphone Warehouse doesn't allow 14 days return policy

Just brought a iPhone this Monday, and then the iPhone reduced its price to £100 off, so I took my iPhone, which I haven't even got a choice to unpackaged it yet, back to the Carphone Warehouse where I brought it, they told me they do not do 14 days return policy, once you purchased your iPhone you are not allowed to return it for any reason.

Their reason is they have policy that customer signed when purchasing the iPhone says No-14-days return policy.

I have been contacting Carphone, O2 and Apple for the last four days on this issue, it seems O2 and Apple are happy to return the phone but I have to return it with Carphone Warehouse where I brought it, and there is noting I can do, nor the O2 or Apple, to make the Carphone Warehouse refund my iPhone.

What can I do? I cannot believe this.

iMac 2G Intel Core 2 Duo, Mac OS X (10.4.10)

Posted on Apr 18, 2008 4:15 PM

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Answer 1

Apr 18, 2008 4:20 PM in response to AHMS

Apple offers a 14 day price protection for you, just call them

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Answer 2

carl wolf

Level 6

14,631 points

Apr 18, 2008 8:30 PM in response to AHMS

The NEXT time, be sure you understand the return policy og the company that you buy stuff from, Nancy.

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Answer 3

jia10

Level 4

1,722 points

Apr 19, 2008 1:48 AM in response to AHMS

This from the CPW website on their returns policy:

+You must return your iPhone with all contents (accessories, manuals, etc) and packaging undamaged and unused with a valid till receipt or other proof of purchase to a Carphone Warehouse store and proof of credit check (if applicable) within 7 working days from the date you received your iPhone.+

So it seems they do a 7-day return policy, instead of 14 days? My understanding was that the 14-day return policy was a legal obligation placed on vendors, but I may be wrong.

Message was edited by: jia10

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Answer 4

Apr 19, 2008 5:28 AM in response to jia10

If the iPhone was bought from Carphone Warehouse over the counter then there is no statutory cooling off period. This would only apply if the phone was bought by phone or internet under the distance selling regulations. Any cooling off period given by Carphone Warehouse is a good will gesture.

I'm willing to bet that any one who bought an iPhone in the week before the price drop will have used it anyway so the return policy wouldn't apply to them anyway.

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Answer 5

AHMS Author

Level 1

1 points

Apr 9, 2009 2:39 PM in response to AHMS

Somehow I got it returned. Thanks.

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