Install Problem! Help Please!

It's doubtful that this is a hardware or an OS issue.

Adobe has very good tech support- at least that's been my experience. I would call them up.

Don't bother with the Adobe forums for an Elements issue. The people on the Photoshop forum probably won't help, and the people on the Elements forum probably can't help.

DLS

Not so. There are several very competent people in the Elements forum, including me. If you've never been there, don't make judgments.

However, to the OP:

Are you installing from an admin account? Did you disable any antivirus software prior to installing?

You can run the installer right over the installed version, like a windows-style repair install. Try that first. If it fails, uninstall PE (use the installer to do this), repair permissions, create a new admin user account and try the install from there.

EDIT Also, if you ever had the PS CS3 beta or trial installed on this computer, you should go to adobe's support site and search for cleanscript. Run that to remove some leftover traces that could conflict with the elements install.

I have this exact problem and it is not solved!

After calling Adobe several times and trying everything they recommended, I could not get it to install the program using the installer scrip.

Here are steps that they recommended - maybe it will work for you.
- make sure antivirus, if any, is turned off
- disable firewall
- make sure you have admin rights
- run clean script from Adobe (search for maccs3clean.dmg on Adobe site)
- run clean scrip at level 3 (which is not one of the choice but it will accept)
- create a new account with admin rights and do a clean install

Each one of these step is supposed to make install possible. In my case none of these worked. Frankly, I don't know why but it is what it is. I am not a IT or sw professional so I gave up.

So what I did do was to install manually from the installer. Inside of your install is various individual .dmg files. The PSE6 has its complete installation sw in that folder. If you run the installer, there is a "Setup" folder. Inside the Setup, there is the Setup app and 2 folders. One is called "payloads", and inside it is a folder called "AdobePhotoshopElements6All". Inside that folder you will find the .dmg that you can run to install PSE6.

At the end, my stall still says its missing application support files when I launch it. It seem to be missing the Help feature - which I rarely use so it is not a problem for me. All other features works just fine.

One last thing. If you do run the clean scrip at level 3, it will take out all of Adobe installs on you Mac. You will have to reinstall the other Adobe apps as well.

Good luck.

The manual approach is very likely to fail eventually, because Elements is not a nice package program like the average Mac program. It strews stuff literally all over your hard drive, and it's hard to believe you wouldn't miss some of the out of the way places. It's the same reason that it's almost impossible to successfully move Elements with the migration assistant.

I would try logging in as root and installing from there before I would attempt to manually place things in so many different locations.

Macs wrote:
Does every time you open photoshop you get an annoying message saying that you are missing files or is it just the first time?

Yes it appears every time.

Also the shared components that install fine seem to be the Help feature and Bridge. Could I keep them on there and then run the manual install for PE 6. That way it would have everything right? Thanks.

That too is correct. Help works with Bridge just fine.

Also worth noting is to run the SW update within either Bridge or PSE6. Either will work and it will update couple of installs.

So far I have not had any crash with my manually installed version. Just to be clear, it is only manual in that you are mounting the PSE6 dmg image and launching it. The files associated with PSE6 are installed automatically by the script within the dmg. What is missing is one of the other support installed files that I have not bothered to go manually reinstall.

Cheers

Barbara Brundage wrote:
Not so. There are several very competent people in the Elements forum, including me. If you've never been there, don't make judgments.

Why do you assume that I'm making judgements w/o having been there?

I have been there, and I spend a great deal of time on the Photoshop Forum where people are constantly posting Elements questions because they can't find the answer in the Elements Forum.

The regulars on the Photoshop Forum can be downright nasty when someone makes a posting faux pax- especially if it's an Elements question. There have been a couple of times that I have called them to task for the way they treated someone.

Here, we offer a gentle reminder and then try to provide a helpful answer- which is a very Apple approach BTW.

I still say call Adobe. When I had a problem with Acrobat Pro, Adobe Tech Support walked me through a UNIX command line, and volia.

DLS

Just to be clear, it is only manual in that you are mounting the PSE6 dmg image and launching it.

But that is the only way to install Elements. Mount the disk image or DVD and double click setup. There is no auto-run. ?

Barbara Brundage wrote:

But that is the only way to install Elements. Mount the disk image or DVD and double click setup. There is no auto-run. ?

From my original post:

"...Inside the Setup, there is the Setup app and 2 folders. One is called "payloads", and inside it is a folder called "AdobePhotoshopElements6All". Inside that folder you will find the .dmg that you can run to install PSE6."

One executes the Setup to install the entire package. In this case, the provided Setup script does not install the PSE6 app itself; hence, this question in the first place.

Hope this help clarify your question...
Cheers