Ok, apparently that wasn't a fix for it. I tried it again and i'm being told it's crackly again. But the more I though about it, the call I made that was clear was dialed through my iPhone. Normally I call through the headunit interface. I tried it again through iPhone this morning so far it's clear. If anybody else has a similar experience, whether it's through a Kenwood bluetooth unit, or any other hands free unit with the iPhone, feel free to post your experience. Thanks....