Cannot connect to iTunes Store. The Network Connection was reset.

I keep getting this message even though my internet connection is working and I am able to surf the Net without any problems. Only the iTunes Store is having trouble:

Cannot connect to iTunes Store. The Network Connection was reset.



I have been around in circles following the Help pages.

I checked the Keychain and found no problems.

I checked that no "proxies" were checked in the Network settings.

The only thing I can think of is yesterday we got an upgrade to our internet service, though the network passwords are all the same as they were before. The modem is different, though.

Has anyone had this problem?

Tina

iMac Intel, Mac OS X (10.4.11)

Posted on May 2, 2008 12:58 AM

Reply
5 replies

May 12, 2008 11:38 PM in response to tinakoyama

I have a similar problem. Internet works, checked keychains, unblocked pop-ups...still get this message when I try to access iTunes store:

"iTunes could not connect to the iTunes store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."

Anyone know which it takes to get said correct network settings?

Jul 7, 2008 6:27 PM in response to momsk8s

I had a similar problem. I can't access iTunes, but my co-worker (using the same network) can. Moving my preferences out of ~/Library/Preferences/com.apple.iTunes* and attempting to set up the account again doesn't help. The Keychain tool says nothing is wrong. It turned out I had two problems:

- I had a proxy setting to use a "proxy.pac" file. It turned out this proxy.pac file basically had "Go Direct" in it. Safari, etc, handled this correctly, and iTunes used to, but it stopped working in a recent upgrade (I think around MacOSX 10.5.3.)
- Turn IPv6 support off from the "Advanced" setting in the Network panel of System Preferences.

It tried with both of these individually and it didn't help, I had to do both to make iTunes work again.

The reference to the proxy.pac file I'd had there for a year and a half. We do have functioning IPv6 in the office, and our ISP has other IPv6 customers, but external IPv6 connectivity is a bit spotty to say the least. I suspect the problem only applies to those who have local but not global IPv6 connectivity.

One wonders if the person who said it occurred after a network upgrade, was due to their ISP now supported IPv6 and triggering this problem?

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Cannot connect to iTunes Store. The Network Connection was reset.

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