The Logic Bible of Troubleshooting Version 1.2
I have consolidated the posts from the prior thread to 2 posts, please add your comments to this thread. Thank you Scott
* 1st - Restart
* 2nd - Rebuild preferences
Your preferences live in User>Library>Preferences>Logic>com.apple.logic.pro
To Rebuild preferences, move the "com.apple.logic.pro" file on your desktop, as this is where your current key commands live. Logic will rebuild thhe preferences next time you open the program. You can then import the key commands from this prior preferences file.
* 3rd - Is your current file corrupt? Try doing the same thing in another file. If it does happen in another file, try opening without the autoload (hold down option and select new under file menu) This opens a non autoload file, if Logic doesn't crash then, your autoload is possibly corrupt.
* 4th - Is the problem software related - Turn off all 3rd party software applications. (See more comments below)
* 5th - Is the problem hardware related?
If the the problem is directly related to your hardware, consider reinstalling drivers before you do anything else.
Audio - Try disconnecting all third party hardware and use Apple's built in sound. If this gets things more stable, reinstall drivers for hardware, reconnect.
Midi - Disconnect Midi hardware and use the Caps Key Keyboard. If this settles things down reinstall drivers and reconnect hardware.
Understand how your system is mechanically works. Example - Do you have you a fire wire audio interface and external firewire hardrives all connected to the same firewire bus? Reconfigure your hardware setup so as to spread the workload around. (Example - Get an additional PCI firewire card too connect your external firewire drive to....)
* I suspect most of the problems people experience come from 3rd party pluggins & 3rd party hardware. When in doubt, turn off all your pluggins and external hardware. Then one by one, introduce them back into your system. That is the best way to determine where any problems may be coming from.
* Preventing problems
What is your power source? Since I purchased a high quality UPS power supply that delivers power from the battery, (so I get a very constant, clean power supply) I have have greatly reduced my computer problems. I got mine from a company called MGE check out http://www.mgeups.com/.
* Resources
Contact a Apple certified Pro
http://www.apple.com/software/pro/training/certifieds.php
Discussion Forums
http://discussions.info.apple.com/webx?14@@logic (This is the Apple Forum)
http://community.sonikmatter.com/forums/
http://www.osxaudio.com/forums/
http://logicproforums.com
http://groups.yahoo.com/group/logic-users/
http://www.osxaudio.com/forums/viewforum.php?f=2
http://www.LogicProHelp.com
http://www.logicprofiles.com
Tiger Help
Have you installed the 'Pro Application Support' update for Tiger? It may fix your problem.
You can download it here:
http://www.apple.com/support/downloads/proapplicationsupport30macosx104.html
* Apple Tech Support
You can email Logic 7 questions to http://www.info.apple.com/proaudio/
You will need your Support ID, which is printed on the installing your software manual that came with your software, on mine it is right next to my activation code.
Phone #'s
1 800 275 2273 (Apple Care) 90 days free installation support after that it's $199 per incident.
* 1st - Restart
* 2nd - Rebuild preferences
Your preferences live in User>Library>Preferences>Logic>com.apple.logic.pro
To Rebuild preferences, move the "com.apple.logic.pro" file on your desktop, as this is where your current key commands live. Logic will rebuild thhe preferences next time you open the program. You can then import the key commands from this prior preferences file.
* 3rd - Is your current file corrupt? Try doing the same thing in another file. If it does happen in another file, try opening without the autoload (hold down option and select new under file menu) This opens a non autoload file, if Logic doesn't crash then, your autoload is possibly corrupt.
* 4th - Is the problem software related - Turn off all 3rd party software applications. (See more comments below)
* 5th - Is the problem hardware related?
If the the problem is directly related to your hardware, consider reinstalling drivers before you do anything else.
Audio - Try disconnecting all third party hardware and use Apple's built in sound. If this gets things more stable, reinstall drivers for hardware, reconnect.
Midi - Disconnect Midi hardware and use the Caps Key Keyboard. If this settles things down reinstall drivers and reconnect hardware.
Understand how your system is mechanically works. Example - Do you have you a fire wire audio interface and external firewire hardrives all connected to the same firewire bus? Reconfigure your hardware setup so as to spread the workload around. (Example - Get an additional PCI firewire card too connect your external firewire drive to....)
* I suspect most of the problems people experience come from 3rd party pluggins & 3rd party hardware. When in doubt, turn off all your pluggins and external hardware. Then one by one, introduce them back into your system. That is the best way to determine where any problems may be coming from.
* Preventing problems
What is your power source? Since I purchased a high quality UPS power supply that delivers power from the battery, (so I get a very constant, clean power supply) I have have greatly reduced my computer problems. I got mine from a company called MGE check out http://www.mgeups.com/.
* Resources
Contact a Apple certified Pro
http://www.apple.com/software/pro/training/certifieds.php
Discussion Forums
http://discussions.info.apple.com/webx?14@@logic (This is the Apple Forum)
http://community.sonikmatter.com/forums/
http://www.osxaudio.com/forums/
http://logicproforums.com
http://groups.yahoo.com/group/logic-users/
http://www.osxaudio.com/forums/viewforum.php?f=2
http://www.LogicProHelp.com
http://www.logicprofiles.com
Tiger Help
Have you installed the 'Pro Application Support' update for Tiger? It may fix your problem.
You can download it here:
http://www.apple.com/support/downloads/proapplicationsupport30macosx104.html
* Apple Tech Support
You can email Logic 7 questions to http://www.info.apple.com/proaudio/
You will need your Support ID, which is printed on the installing your software manual that came with your software, on mine it is right next to my activation code.
Phone #'s
1 800 275 2273 (Apple Care) 90 days free installation support after that it's $199 per incident.
