Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

1 points

Mail - Send & Receive Problems

I have scoured the forums and tried different suggestions that I have read in order to fix this e-mail problem. I use both .Mac Webmail and Mac OS X Mail program to send and receive email. Two days ago everything was fine and I could send mail to people. Now I can't do that but I can receive mail. I have checked my port settings and even contact my ISP to see if they block the ports that .Mac mail uses. Can someone please read over my settings and see if there is a problem on my end or somewhere else? Thanks....

E-mail: my .mac address
Incoming Mail Server: mail.mac.com
User Name: my .mac address without @mac.com
Port: 993 with use SSL checked
Authentication: Password

Outgoing Mail Server: smtp.mac.com
Port: 587 with use SSL checked
Authentication: Password
Username & Password: my .mac info

I'm not sure what else to do at the moment. I have tried using outbound port 25 but that doesn't work at all. Thank you for any help... 🙂

-Thasro

Macbook Pro, Mac OS X (10.5.2), Running Boot Camp with Vista Ultimate and Office 2007

Posted on May 13, 2008 2:06 PM

34 replies

May 15, 2008 10:17 AM in response to thasro

I'm having the EXACT same issue. Why won't Apple fix this???

ANYONE HAVE A FIX???

Linda M.

Level 1

9 points

May 15, 2008 10:21 AM in response to thasro

Same problem, started yesterday. Is anybody at MAC listening?

May 15, 2008 10:24 AM in response to thasro

Adding another voice to the chorus...

Exactly the same problems with .Mac mail. Able to receive, not send. It started yesterday, May 14 as well (noticed last night).

$100 per year, plus $10 for my wife's account. I love many things I can do with .Mac; but nothing is as CRUCIAL as email.

I know you don't listen over here, Apple, but I'll yell it anyway: "FIX IT, PLEASE!"

May 15, 2008 11:44 AM in response to thasro

I have a strange and similar problem with sending mail, but I don't think its quite the same. I don't have a .Mac account but I do have a regular pop mail account with GoDaddy. I can receive mail fine but about 75% of the time I can't send my mail. What happens is that it hangs with a spinning progress meter on the Sending mail box, and then it gives up after about five minutes. It always says the connection timed out. But then if I dismiss the message with the Edit button and then immediately click Send, it works 100% of the time. This all of a sudden appeared some time ago, where before I didn't ever have this issue.

Anyone else have this problem??? It is very frustrating having to do this almost every time!

CD27

Level 1

8 points

May 15, 2008 11:58 AM in response to Chaitanya

Same problem. Can receive, but not send. Got the same stupid article from Help. They told me everything is working fine and hoped I wouldn't have to spend $49 on more help than that. I might have done just that if I hadn't checked in here first.

Sally

May 15, 2008 12:06 PM in response to thasro

Same problem here although it stared x2 weeks ago & then corrected itself, however it has come back again so cannot send mail having checked all my settings are okay.
Mail just sits in outbox waiting to go.

May 15, 2008 1:47 PM in response to thasro

Have just changed port settings to 587 from port 25 & unchecked ssl & all is now working fine.
Hope this helps some of you.
Dave

May 15, 2008 1:57 PM in response to DAVID STAGG

I was about to try your advice with port 587, but thought I would attempt to send an email for the first time in hours. Now all works fine. Go figure.

May 15, 2008 3:14 PM in response to galavanter

Yup... Mine seems to back as well.

alb@pt

Level 1

25 points

May 15, 2008 9:40 PM in response to Animal_Muppet

yes, it's very odd. After posting this last night, I worked for a while and went back to Port 25, (I use Gmail) and oddly, it started working.

I have to say, I think there is something much bigger than we think going on here. It started about two weeks ago for me, and others have been complaining longer.

I don't believe we are to blame. Most of us had email running just fine for months, for me, it's been a few years. And the fact that my Windows versions ran just fine. And that web mail works also.

We will probably eventually find out that there is a bug Apple isn't telling us about.

A good reason to have a web mail client as your primary way of access. Luckily for me, if my Apple mail client doesn't work, I just use a browser.

Kaya242

Level 1

4 points

Jun 1, 2008 12:54 PM in response to thasro

Same problem. I think Apple either changed something with their service ("in the cloud") or botched a software patch. What "worked" for me to fix the "Certificate Expired" problem was to un-check SSL under Preferences -> Accounts -> Server Settings (and leave it on port 587), but this, of course, is still a problem as now my mail is being sent un-encrypted.

Apple, please fix this: we are getting better service out of free providers like Google then we are for PAID subscriptions, and judging by the dates in this email thread this problem has been going on for WEEKS.

What gives?

lynjon1

Level 1

29 points

Jun 2, 2008 1:22 AM in response to Kaya242

I have suffered from exactly this problem for several weeks and was hoping 10.5.3 would resolve it. It hasn't. I can send emails very easily from Gmail and from various other web-based mail programs but NOT from Mail. Sometimes my mail goes, but most often it doesn't. I continue to receive email OK. It is ridiculous that this most fundamental Apple program doesn't work in Leopard. I waited patiently for the 10.5.3 upgrade, assuming that whatever bug had crawled into the program would be obliterated. Apple really has to address this as a mater of urgency before we all give up on the program.
Unfortunately the various suggestions here about changing port numbers and un-checking the SSL have not helped me.

Jun 2, 2008 2:28 PM in response to lynjon1

Thanks a bunch. I thought this was me!
Port 587 did the trick on my .mac account, but my exchange account is still not sending.
Anyone?

Jun 2, 2008 2:52 PM in response to thasro

Same here in UK as of about 4 hours ago. Pure Mac user, using only .mac mail on latest hw and sw.

Before it played up I got a message about connectivity suggesting a Verisign certificate was only valid till 31/5/08, but I've been sending & receiving OK earlier today. It suggested the server might be pretending to be mail.mac.com!

I had similar problems about 6 months ago and it magically started working ok. I can read and send by connecting via the Safari browser so the mac mail server itself is OK, just a screw up on the connectivity to the Mail app methinks.

Jun 2, 2008 3:00 PM in response to rikloveridge

I have the exact same issues here. Was working fine this morning on all my studio computers and now I have 4 workstations that are not working with Mail.

I also experienced this several months earlier and it magically worked again.

This is really killing us - our business depends heavily on email. The problem with Mail also effects accounts other than .Mac. Don't know how but it does. This morning, email was screaming fast both in and out on our commercial cable connection. Now connection speeds are close to that of dial up WHEN it connects.

What the ****?

Mail - Send & Receive Problems