them:
=========================================================
I'm sorry to hear that "Middle Ground" did not download successfully. It looks like it is still posted to your account and awaiting download, so you should be able to restart the download by following these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) From the pull-down Store menu at the top, select Check for Purchases (if you're unable to upgrade and are using iTunes 6 or earlier, you'll find this option in the Advanced menu). If you can't find this option, you can also click this link to check for purchases:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password, then click Check. "Middle Ground" should begin downloading. If you receive an error message when downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.
This article provides more information about resuming interrupted downloads:
http://www.info.apple.com/kbnum/n93015
If "Middle Ground" does not download successfully after you've followed these instructions, reply to this email and I'll have the issue investigated for you. In your reply, please include:
- The name of your Internet service provider (ISP).
- The type of Internet connection (such as dial-up, cable modem, or DSL).
- Any troubleshooting steps you may have taken.
- Any error messages you may have received.
=========================================================
me:
It looks like you just sent an automatic message and didn't actually read my comments. I've tried these things and am still having problems.
- The name of your Internet service provider (ISP).
Time Warner Cable, Wilmington NC
- The type of Internet connection (such as dial-up, cable modem, or DSL).
cable modem
- Any troubleshooting steps you may have taken.
Everything you've suggested, and everything suggested at:
http://discussions.apple.com/thread.jspa?messageID=7775359
- Any error messages you may have received.
Err=8008 at 320.0 MB (every time at the same place)
I remain eager to watch this episode!
=========================================================
them:
I understand that you have not been able to download "Middle Ground" due an -8008 error message. I can certainly see how frustrating this situation must be. My name is Jessica, and please let me assure you, resolving this issue is important to me and I will be more than happy to help.
In order to complete the download of "Middle Ground", you will need to delete some temporary files.
1. Navigate to the downloads folder on your system. This folder can be found in the following locations:
Mac:
~/Music/iTunes/iTunes Music/Downloads
Windows Vista:
\Users\username\Music\iTunes\iTunes Music\Downloads\
Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\
2. Locate the folder that contains the cached video file for this purchase.
In Windows Vista, the folder will be named for the purchased video, and the name will end with .tmp.
Example: The Dundies.tmp
In Windows XP and Windows 2000, the folder will be named for the purchased video, and the name will end with .m4v.tmp.
Example: The Dundies.m4v.tmp
3. Move the .tmp folder for the affected purchased video to the Trash or Recycle Bin.
4. Open iTunes
5. From the Store menu, choose Check for Purchases.
6. Enter your account name and password and click the Check button.
I hope this information helps to enable you to remove the temporary files and download your purchase. Thank you for your patience and for being an iTunes Store customer. We truly appreciate your business. Have a wonderful day!
Warmest Regards,
Jessica
iTunes Store Customer Support
=========================================================
me:
In order to complete the download of "Middle Ground", you will need to delete some temporary files. [ snip ]
Hi,
As I've mentioned before, I've already done that. In fact, I've done everything suggested at this post:
http://discussions.apple.com/thread.jspa?messageID=7775359
After about 25 attempts, the majority for which I deleted the temp files, I'm still getting stopped at exactly 320 MB each time. Anything else to suggest?
Thanks
=========================================================
them:
I sincerely apologize for any previous miscommunication. I'm sorry to hear that even after following the troubleshooting steps, you are still unable to complete the download of "Middle Ground". I realize you may be eager to resolve this situation and I appreciate your patience as we work through this issue.
Please accept my sincere apologies for the frustration this download has caused. I took the liberty of removing the file causing the issue from your download queue. To give Apple time to investigate the issue and make any corrections that may be necessary, please wait at least two weeks before repurchasing this title.
I have issued a replacement video credit to your account. [ snip ]
---------------------
Follow up comments:
I bought the same episode on my wife's computer with her account, and the download stopped at 310 MB, the same place it did for a poster above.
I checked my local Blockbuster today and they didn't have this season of The Wire......