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Remco Douma Author

Level 1

5 points

OSX 10.5.3 still having kernel panic with Bluetooth audio

After upgrading to OSX 10.5.3 yesterday I thought I'd give bluetooth audio a chance again (I already had problems with 10.5.2, see http://discussions.apple.com/thread.jspa?threadID=1529536&tstart=0). After a while my machine crashed again (the screen turns grey and I was instructed to hold the power button). This time I was trying to listen to iTunes over the bluetooth headphones (so the Plantronics in headphone mode).

After restarting the problem report sent to Apple is:

Thu May 29 07:15:21 2008
panic(cpu 1 caller 0x001A8CD4): Kernel trap at 0x6987f932, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xfffff000, CR3: 0x01b09000, CR4: 0x00000660
EAX: 0x00000002, EBX: 0x08794700, ECX: 0x136d8f20, EDX: 0xfffff000
CR2: 0xfffff000, EBP: 0x5d782948, ESI: 0x0b460300, EDI: 0x00000001
EFL: 0x00010286, EIP: 0x6987f932, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x5d782758 : 0x12b0fa (0x459294 0x5d78278c 0x133243 0x0)
0x5d7827a8 : 0x1a8cd4 (0x4627fc 0x6987f932 0xe 0x461fac)
0x5d782888 : 0x19ede5 (0x5d7828a0 0xa0a3aff1 0x5d782948 0x6987f932)
0x5d782898 : 0x6987f932 (0xe 0x48 0x5d780010 0xffff0010)
0x5d782948 : 0x6987f7d5 (0xb460300 0xf 0x28 0x83c6d00)
0x5d7829a8 : 0x6988191a (0xb460300 0x3 0x0 0x1)
0x5d7829d8 : 0x6901e14f (0x8794700 0x30006 0xb3f3c04 0x8794700)
0x5d7829f8 : 0x6901d74b (0x8794700 0x690286a8 0x1 0x0)
0x5d782a28 : 0x69021897 (0x8794700 0xb3f3c00 0x5d782a68 0x12fa53)
0x5d782a68 : 0x4212ad (0xb3f3c00 0x0 0x0 0x0)
0x5d782ab8 : 0x69021342 (0xc331640 0x69021388 0x0 0x0)
0x5d782ae8 : 0x43b9bf (0xb3f3c00 0x5d782b20 0x5d782b24 0x5d782b28)
0x5d782b78 : 0x43d825 (0x13ca984c 0xb3f3c00 0xe7bd598 0x0)
0x5d782bd8 : 0x43b428 (0xb3f3c00 0x3 0x5d782c20 0x0)
0x5d782cf8 : 0x18d918 (0xb3f3c00 0x3 0xe7bd598 0x0)
0x5d783db8 : 0x12d17e (0xe7bd570 0xb8295a0 0x0 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.IOBluetoothA2DPAudioDriver(2.1f17)@0x6987e000->0x69884fff
dependency: com.apple.iokit.IOBluetoothFamily(2.1f17)@0x68f89000
dependency: com.apple.iokit.IOAudioFamily(1.6.4b7)@0x69017000
com.apple.iokit.IOAudioFamily(1.6.4b7)@0x69017000->0x6902dfff
dependency: com.apple.kext.OSvKernDSPLib(1.1)@0x69014000

BSD process name corresponding to current thread: iTunes

Mac OS version:
9D34

Kernel version:
Darwin Kernel Version 9.3.0: Fri May 23 00:49:16 PDT 2008; root:xnu-1228.5.18~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F42388C8)

Is it just me who is having these problems? It really amazes me that I am just not able to use bluetooth audio - headset nor headphones - without this rather significant problem? And then I don't even begin about the mouse getting the hiccups the moment the headset is turned on. I would have expected lots of complaints about this?

MacBook Pro 2.4Ghz DuoCore, 4Gb RAM, OSX 10.5.3
Bluetooth Apple Mighty Mouse
Bluetooth Apple keyboard
Bluetooth Plantronics P590

MacBook Pro 2.4 Ghz Intel Core 2 Duo, Mac OS X (10.5.3), 4Gb RAM

Posted on May 29, 2008 3:38 AM

62 replies

Aug 7, 2008 10:39 AM in response to Rock Salt

I am on 10.5.4, Plantronics Voyager 520, using with Skype - did not have KP till today morning and then suddenly 2 today!

I am sure there is a config somewhere to prevent overflow or something - may be trash / recreate / reinstall a .plist / .kext something. Am sure its not a hardware specific issue... typically the hardware is solid.

I have tried reinstalling the set, but to no avail.

Wondering if anyone has tried anything else?

Aug 7, 2008 11:58 AM in response to Remco Douma

I'm having the same problem with my Sony DR-BT30Q bluetooth headset. I've gotten the grey screen of death and had to reboot holding the power button down 😟

I noticed that in the Activity Monitor it said that the bluetooth audio services were not working and in red text. But for some reason my headset was still putting out sound.

Also, I noticed that if I don't connect my wireless mighty mouse before turning on my Sony DR-BT30Q then my MBP will simply not connect to my mouse.

Sometimes I have to turn the Sony DR-BT30Q on and off several times to get a good clear connection otherwise there is varying degrees of static.

If I'm using iTunes and shut off the Sony DR-BT30Q then iTunes will crash and then restart automatically but will not respond to quitting or even force quitting iTunes.

I find it pretty strange that a failure in the bluetooth services will bring the entire system to it's knees.

I've used the Sony bluetooth headset in the past with my PowerBook 12" 867MHz and wireless Apple mouse (not mighty mouse) and had no problems besides sometimes getting a little jerkiness in the mouse movement that was easily fixed by just turning it off and then on again.

I hope Apple makes a fix for this problem soon since there seems to be a lot of people with bluetooth headsets that are having LOTS of problems.

Aug 20, 2008 6:43 AM in response to Remco Douma

One way to let OSX not crash is turn blue-tooth of right after you used it.
So only turn it on when you want to use it.

If you leave it on you will get crashes after sleep and other random crashes.

I have one of the Jabra headsets and they work great for listening with mic on my iMac. For both mac and headset the sounds is bad.

Ries

milkbone

Level 1

0 points

Aug 20, 2008 7:00 AM in response to Ries van twisk

Ries - thanks for the suggestion, but in my situation, the crashes only occur while I am actually using the bluetooth headset, never while it is idle.

Remco Douma Author

Level 1

5 points

Aug 20, 2008 7:18 AM in response to milkbone

Exactly, same here. The crashes occur while the Bluetooth headset is used.

Aug 20, 2008 7:32 AM in response to Remco Douma

Is there anyone out there with 10.5.4, bluetooth & Skype and not crashing?

Remco Douma Author

Level 1

5 points

Aug 20, 2008 7:42 AM in response to Rock Salt

I guess the chance of somebody reading this thread without having this problem are rather slim... 🙂

Aug 20, 2008 7:48 AM in response to Remco Douma

True.... but it doesn't cost to post and there is always a chance someone might have found a solution or headset that works 🙂

If it is a universal problem then surely there is a chance Apple will get around to fixing it sooner than otherwise? I've thrown quite a bit of money at this now and every time someone new comes in the office I ask "can I try your headset?"..... lost count of how many I've tried, no success.

Remco Douma Author

Level 1

5 points

Aug 20, 2008 7:59 AM in response to Rock Salt

Of course you can try, who knows... 😉

Interesting to hear you've tried multiple headsets (I only have one, so never tried another).

Anyway, I think that by now it's pretty much clear this isn't an isolated case. I've already given up on it to be honest. I just use my USB headset. :-\

Sep 15, 2008 7:11 AM in response to Remco Douma

I suffer from this problem as well. On a Powerbook G4 running 10.5.4 and on a Mac Mini running 10.5.4. Same as everyone else describes, when using the headset (mostly with Skype) I consistently get Kernel Panics. Strangely enough, the only system that it works on is my "Hackintosh" (running 10.5.4 on a Dell desktop computer.... yeah I know it's not technically legal). I have a D-Link DBT-120 USB Bluetooth adapter that OS X recognizes natively. I never get KPs while using Skype on that system.

I like being able to use the wireless headset but I think I may just go with a wired solution. I'm not confident a solution will be found soon... this has been a problem for a long time.

Sep 22, 2008 12:24 AM in response to InsanelyOne

I am having the same problem, but I haven't tried it with 10.5.5 yet... I'll try tomorrow and post my results

chris.h

Level 1

13 points

Sep 23, 2008 5:11 AM in response to discoraj

I too am getting loud clicking noises on input when trying to use my BT headset. In my case it's a plantronics 925. If I reboot (mac pro) the first use works with no noise, then after a little while the clicking starts up and builds to a crescendo. Also if I touch the input level adjuster at all it immediately starts the clicking noise and the mic is useless.

deris

Level 1

0 points

Sep 24, 2008 3:07 AM in response to FinkEDink

10.5.5, Plantronics 925, Skype

still having the same problem.

Sep 27, 2008 11:23 PM in response to FinkEDink

I tried with 10.5.5 with same issues.. different bluetooth this time too... plantronics discovery 925

It's too bad because this would be a very nice feature to have.

PWelter

Level 1

0 points

Oct 4, 2008 1:03 AM in response to FinkEDink

Mac Pro, OS 10.5.5, Sanwa Headset, Skype = crash

When is Apple going to fix this?

OSX 10.5.3 still having kernel panic with Bluetooth audio