All Send mail servers show offline...POP & IMAP

Question

Level 1

25 points

All Send mail servers show offline...POP & IMAP

So all my outgoing mail servers are showing offline...this includes .Mac, an IMAP company email and POP company email....has been like this for a couple days.

I get mail okay, all other internet functions seem fine...

Using a Airport Extreme router...might that be blocking it?

Have tried a few different ports recommended on other discussions, but no luck so far...

HELP

Macbook Pro, Mac OS X (10.5.3)

Posted on May 29, 2008 12:13 PM

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Answer 1

Trottier

Level 1

8 points

Jun 5, 2008 10:21 AM in response to frankfrank

I am having the issue ... yesterday morning out of the blue all Macs in the house cannot send mail ... all outgoing servers say offline ... These accounts have worked perfectly forever ... I have restarted the cable modem, the router, plugged a mac directly into the cable modem ... checked with friends on the same comcast network ... nothing

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Answer 2

frankfrank Author

Level 1

25 points

May 29, 2008 12:19 PM in response to frankfrank

Additional info...

I ran connection doctor...all the incoming mail servers showed green, but all outgoing showed red...the POP email (which is via GoDaddy) will not even reject its just stuck on "Connecting to server..."

The .Mac says "Could not connect to this .Mac SMTP server. Check your network connection and that you entered the correct information in the account preferences. Also verify that the server supports SSL. If it does not, uncheck the "use SSL" checbox in the account preferences"

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Answer 3

frankfrank Author

Level 1

25 points

May 29, 2008 12:34 PM in response to frankfrank

Additional update:

From my iPhone the .Mac was able to send mail over both Wifi and Edge...

the POP account didn't want to do either...

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Answer 4

deh2k

Level 4

1,890 points

May 29, 2008 12:38 PM in response to frankfrank

You should look at the Mail setting for the outgoing servers and make sure the server name, port number, SSL setting, and account name/password information (if required) is correct.

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Answer 5

frankfrank Author

Level 1

25 points

May 29, 2008 12:38 PM in response to frankfrank

And yes the settings on my phone for ports, SSL, etc match the exact info in Mail.app

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Answer 6

frankfrank Author

Level 1

25 points

May 29, 2008 12:42 PM in response to deh2k

Yep...it all matches the settings on my iPhone (which will send the .Mac emails over wifi and EDGE...and also the POP emails [they just took a while])

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Answer 7

deh2k

Level 4

1,890 points

May 29, 2008 1:00 PM in response to frankfrank

What if, as an experiment, you select Edit Server List for the outgoing server of one of the accounts, and add a new one with the information for that account. Give it a name like Test and try sending mail with it.

Your network connectivity is OK so there must be something amiss in Mail. I wonder if the configurations got messed up, perhaps invisibly.

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Answer 8

frankfrank Author

Level 1

25 points

May 29, 2008 1:06 PM in response to deh2k

Just tried that and no luck.

Almost as soon as I entered it showed (offline)...

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Answer 9

frankfrank Author

Level 1

25 points

Jun 5, 2008 10:29 AM in response to Trottier

Two things that might help...(mine is working now)..

1) If you are using little snitch uninstall it.

2) I ended up removing all my preferences. First go to User>Library>Mail and copy that to your desktop to back up your mail. Then copy all your prefs from user>Library>Preferences to a backup folder. Then delete them. Restart you computer. All your doc settings, etc will be gone but that might fix the issue. Then you can either start fresh or copy the prefs back one by one until you figure out the issue.

3) If you want to reimport your mail (if you have saved mail on your comp) go to mail>file>import mailboxes and reimport your mail folder from your desktop.

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Answer 10

Trottier

Level 1

8 points

Jun 5, 2008 10:35 AM in response to frankfrank

Unfortunately this seems bigger and very weird ... its effecting all Macs (4) and including all user accounts)

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Answer 11

frankfrank Author

Level 1

25 points

Jun 5, 2008 10:49 AM in response to Trottier

Are any of them laptops? or portable enough you can try another wifi hotspot to see if you can send mail from there?

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Answer 12

RickAu

Level 1

61 points

Jun 5, 2008 12:00 PM in response to frankfrank

Hi,
I have similar problem I cannot send email since upgrading to OS X 10.5.3 as have many others in this forum. My connection doctor shows all green Checked correct port 527 and deleted ad re-installed mail account. All of which makes no difference. Can still send emails using iphone on same wireless router that my laptop is unable to use. Everything else works fine safari etc. Did have Little Snitch and it worked fine with that BEFORE OS X 10.5.3 Have uninstalled Little Snitch and still not able send emails !!! Help please

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Answer 13

frankfrank Author

Level 1

25 points

Jun 5, 2008 12:21 PM in response to RickAu

All I can suggest is the bit above about deleting your preferences.

I was on the phone for an hour with AppleCare and thats what it boiled down to. Did that, rebooted, then added the accounts and everything worked. I tried adding the prefs back and it stopped working again. So I once again deleted them. Something in them must be corrupted or something. Not a huge deal I just went back into my settings and fixed desktop stuff and a few other things.

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Answer 14

Jun 12, 2008 5:18 PM in response to frankfrank

I'm having the same problem- all my pop and imap accounts suddenly show up as offline and cannot send mail- the only unaffected account is my Work Outgoing Exchange server mail server- and that still is only online 50/50. Anyone make any progress with this?

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Answer 15

Jun 13, 2008 12:00 PM in response to adam-dexter

I fixed it! With the help of Jared from 1800-My-Apple (give him a cookie).

1. Open mail server settings from desired server
2. Under "Advanced" change:
3. Server port to 587 (It's probably set to 25)
4. Enable SSL if it is off
5. make sure Authentication is enabled as password
6. input correct username and password (remember, username is probably sans your @whatever.com)

7. repeat 1-6 for Comcast, Google, .Mac, etc.

8. enjoy sending mail again!

Adam

THANKS JARED!

Message was edited by: adam-dexter

Message was edited by: adam-dexter

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