iMac G5's screen is completely black, but it seems like it works perfectly.
Hello, I really need some help with the problem and I would like a fix that would be free or really cheap and doesn't involve going to the Apple Store. It started when my computer froze and I had to hold down the power button to shutdown. After I shutdown and then restarted, the computer LCD screen won't turn on and the computer still makes sounds like adjusting the volume from the keyboard. Please, can someone help me with this major problem, all my music and videos and photos are on this computer and I don't have a new backup.
You can have this info displayed on the bottom of every post by going to
'My Settings' which is located in the column on the right under your name, and filling in the information asked for.
Thank you
Except for the keyboard & mouse, disconnect all devices from your computer & check out the following:
Thanks for responding, well I have a "M9843xx/A 17-inch iMac G5 (Ambient Light Sensor), 1.8 GHz" so I believe that means this computer will not qualify for iMac G5 Repair Extension Program for Video and Power Issues. Also, if you guys can, could you please provide a fix that would be free or somewhat cheep. Major thanks once again.
*+Where do I find the serial number of my iMac G5?+*
+The 11-digit serial number is located on a label under the foot of the iMac G5. There is a bar code underneath the serial number. To view the label, hold the sides of the iMac and gently lay the computer face down on a soft, clean towel or cloth.+
Also, did you try the solutions in the links I posted in my original response?
Hello, first, I do know that that the M# is not a serial number, but I thought it I was not suppose to give out my serial number. Also, I did try some of the solutions in the link you give, I tried resetting the NVRAM and PRAM, but sadly it did not work. I haven't got the chance yet to access the diagnostic LEDs (lights) on the main logic board.
Do not post your serial number. Look at the serial numbers on the links that were posted above and see if your serial number is in those ranges. If so then your computer qualifies for the special services provided in those links.
Sadly, I did look at my computer's serial number and it is not qualified for the special services provided in those links. Also, I believe that those special services only apply to the first gen iMacs and I have a second gen iMac with the ALS. Also, the service I believe lasts for three years and I got my computer in May 2005 so it my be a little too late.
Well, if I do have to take it in to the Apple Store or another AASP. How much do you think it would cost and how much time would it take to repair it. Because, I really can't leave the iMac at the store.
Only the repair shop can answer that one for you. They need to make a diagnoses. You should ask for an estimate when/if you take your comp to an AASP or Apple Store for repairs. This will give you an idea of the cost. You will also have to take into consideration taxes & labor costs.
If your computer needs parts that are not available and/or it will take some time for the repairs to be done, then request a loaner.
Ok, however, would it be possible for them to say "We don't have the part you need, but we can order it for you and it will come in a few days." Then, I could take my iMac back home with me and come back with it, when the part has come.
This thread has been closed by the system or the community team.
You may vote for any posts you find helpful, or search the Community for additional answers.
iMac G5's screen is completely black, but it seems like it works perfectly.
Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.