Canon DPP always crashes upon viewing an image

The same exact thing is happening to me. It worked fine a couple of months ago but since i bought the 40D and installed the new software it keeps crashing exactly how you mentioned. I tried reverting to the old version but it still doesn't work. I also have the 2.4Ghz 20" Imac from january 2008. Running the latest version of OS X with 4 Gigs of RAM. The DPP software is version 3.4.1.1. Someone please help!!

....exact same problem. Hoping 10.5.4 may be a fix

Glad to hear it. My next step was to call tech support. i restored my OS to 10.5.2 the other day and DPP worked fine, so it's definitely something to do with 10.5.3. So the only fix for now, that i know of, is to revert to 10.5.2.

Similar crashing problems with DPP, but I'm on OS 10.5.2. Only happens when trying to open / edit RAW files (oh the irony), it works on jpegs just fine.

No Rosetta.

arrrgggg.

same problems
dpp on 10.5.3 crashes...someone help!! come on Canon and Apple...
My ipf plugin doesnt work either..it looks for profiles from my tiger system and wont update ..its so screwed up

Very Interesting. I did not face this problem. What Ram is the PC installed with? I am currently using a Canon 40D with OS 10.4.11

The problem only seems to affect those running OS X 10.5.3. With those running OS X 10.5.2 able to open JPEG files only. I just updated to 10.5.4 hoping for a fix but no such luck.

I'm a new Leopard user, recently switched from PC to Mac.

and I ran into this same problem with DPP.
and I have been searching the net and found no solution.
Is this problem solved? Is there any solutions for this?

My workflow relies on DPP and I'm very much used to DPP.

I have installed all the updaters provided on the Canon USA site,
but the problem is still there.

I used DPP 3.4.1.1
and my leopard is updated to 10.5.4

Can someone please help me with this,
thank you so much.

Apparently some people are able to use it without a problem.
what might cause this?

I FIXED IT!

apparently there are some issues with the preference file.
so the solution is simple.

use a different login account and see if DPP works in there,
if it does,
then go to the library folder of that account,
click on preference,
and inside of the preference folder,
find DPP's plist

then copy that file onto whatever that you can have access later on in your account that has problem.

then log back into your account that has problem.

go to that preference folder for this login account,
replace the DPP plist with the one you copy from the working account.

shutdown, restart, problem solved!

I followed the procedures as described, but it did not fix my problem.
I've found that the issue arise when DPP is going to display thumbs.
My problem started after I installed Lightroom v2 beta.
Before installing Lightroom, I had my OS updated to latest version, which did not cause issues with DPP.

I tried logging into another account to see if DPP could be started on that account, and yes, it worked. I even copied some photos from my own account, and that worked too. I also started Lightroom to see if that could reproduce the problem, but no. It still worked.

However, following the procedures with copying the preference file did not solve the problem.

Sounds like some of you are getting farther than I am. Have worked with DPP on my PC for 4 years without a hitch. I just loaded DPP on my MacBook Pro (switching from PC) and can't get it to find my images.

I've copied a series of RAW files from a CD onto the Mac which has worked fine. If I open them in iPhoto I can get at them easily but when I try to get to the appropriate folder with DPP it simply won't let me get to Pictures or to the iPhoto library.

Anyone got any ideas?

I was having this issue on my new Mac Pro after sync'ing with my old Mac Mini. I found that actually just deleting both .plist files altogether out of your Preferences will fix the issue. Next time I loaded DPP it regenerated the files and was back to showing thumbnails, etc.

Hello all,
I've been experiencing all of the problems the rest of you have been having. Here's the weird thing: DPP crashes on my iMac G4 800 MHZ Flat Panel (OS 10.4.11); it crashes on my iMac 2.4 MHZ 24" Core 2 Duo Intel (OS 10.5.2), but it works fine on my iBook G4 1.2 MHZ (OS 10.4.11). Now go figure! I've tried changing the .plists files and that doesn't work. I've uninstalled/reinstalled, updated to 3.4.1 and have all but given up. But then I did something accidentally and now it works fine on both my iMacs. Go figure again!

Here's what I did and maybe it might work for you.
I opened DPP, but did nothing to navigate to a folder: basically just launched the app. After taking some raw photos on my Rebel XTi, I plugged it into my iMac (intel) and used the EOS utility to download a few RAW pictures: for this, I used the "Lets you select and download images" selection. After selecting a few RAW pix I clicked on download images. When the download was complete, Image browser automatically opened up showing the RAW photos. From here, I clicked on DPP (which I opened earlier) and selected the "My Pictures" folder. And guess what? It worked! All of a sudden I can see the thumbnails and has the "RAW" label on it. I double clicked a RAW photo and was able use all the tools.

Just to make sure this was no fluke, I went to my old iMac G4 and did exactly the same thing, and it worked!

I know how frustrating it has been as I've been trying to get DPP to work ever since I got my Xti. I had resorted back to using iPhoto, but now I have something to fiddle around with.

Good luck and I hope it works for you.