iphone screen turns white but i can get it to show the home screen

I've been having an issue with my iphone that I have not been able to find a post about. My screen turns white and will start to display lines of horizontal colors in fast motion. In order to get it to show the home screen I have to hold the top button and the home button for a loooong time. As soon as it goes to sleep the white screen is back. It started happening last weekend, I made an appointment for the genius bar. I showed up on monday and the phone had not been acting up all day so there was nothing they could do. I wake up today, friday morning, and my phone has the white screen again. Sometimes when it's on white screen mode I can still hear the phone ring, other times it goes straight to voice mail. I can hear text messages arriving also. I can even see the white turn to gray when I hold the top button as if it is receiving a signal to shut off. I did a system restore, but it did nothing. Im afraid that apple is not going to fix my phone because I dropped it about two months ago and it has a slight dent on the top where the headphones go. I know that the dent has nothing to do with the white screen issue because this started last weekend. Has anyone else had this issue? and question #2 do u think apple will have a problem fixing/replacing my iphone if it has a dent?

iphone 16gb

Posted on Jun 20, 2008 9:49 AM

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6 replies

Jun 25, 2008 8:54 PM in response to Mac-Medic

thanks for all your help and feedback!!! I looked at the serial number and it starts with a 3 and ends with a KH. I'm almost positive its refurbished though, just from the white crappy box it came in 🙂 Im now having another issue with this "new" phone. Texts from other people are coming in a long time after they sent it and with the time stamp which they sent it. Also the time on the iphone itself will sometimes be twenty minutes behind the actual time. I have to turn the phone on and off to correct it. I did a restore from new iphone and it still did not fix the problem. I love this phone to death and yet the little defects make me hate it!!!! Oh well, this issue is for another post though....

Jun 25, 2008 11:20 PM in response to Kari5627

white crappy box it came in


Yes, that's clue right there. I would take it back and get another one. That phone more than likely had an intermittent problem that Apple didn't find when they refurbished it.

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Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Aug 4, 2008 5:30 PM in response to Kari5627

i have this problem too....it's happening right now. i did a restore like 4 times and nothing happened. just a white screen!!! and mine make charging noises...so i think it's working but i jsut can't see anything...i called apple tech support...he said to force restore it...i dunno...i'm going to the genuis bar today....
although...mine is just white..happened when i was dowloading an update for application...

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iphone screen turns white but i can get it to show the home screen

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