Previous 1 2 Next 20 Replies Latest reply: Jul 8, 2008 8:56 AM by davey12345
Penguin1 Level 1 (0 points)
Even the Genius Bar guy couldn't fix this:
- Everything used to work fine with my 5G iPod and Lenovo T61 laptop w/XP
-Suddenly, iPod won't sync with computer anymore
- Did all the "5R" stuff, so now I have an iPod with nothing on it, but iTunes still won't see it.
- I know the COMPUTER and OS are seeing it, since the iPod shows up in the Device Manager, and all the Windows stuff shows the iPod is attached
- Sometimes I get the "Restore" pop-up, but no more.
- Deleted and re-installed a fresh copy of iTunes
- If I connect the iPod to another computer it syncs, but NOT "it's own" laptop.

HELP! This thing is useless and I am out of options that, again, even the Genuis Bar couldn't help.

ANY suggestions, anyone?

Message was edited by: Penguin1

Lenovo T61, Windows XP Pro, 2BG RAM, 80GB HDD, etc.
  • tnd713 Level 1 (5 points)
    I would recommend going to your control panel, Add/Remove Software, then find your iPod listed there. Click "uninstall" (make sure your iPod isn't plugged into the computer at this time). Then, open iTunes, and plug your iPod in again. This should work.
  • Katrina S. Level 7 (24,095 points)
    Try changing the iPod's drive letter.
    Directions are at the end of this article:

    And here is an article on iPod showing up in Windows and not in itunes, but I'd ctry changing the drive letter, first. You didn't mention if the Genius Bar person tried any of these
  • Penguin1 Level 1 (0 points)
    "tnd", good idea, but iPod hardware wasn't in the "software" area you pointed to. However, it got things in the right direction. Thanks.

    Katrina: Worked like a charm. In retrospect, it's obvious, but it didn't occur to me (or, the Genius Bar guy) to look at the other hard drive letters. I'm using a laptop that connects during the week to it's "home base" corporate network when I'm in the office. There are "h", "l" and "n" drives there, and even when the laptop is undocked and running outside the office, I guess those drives are still in there as assigned, even though not connected. Checked as you suggested, and sure enough, the iPod showed as "h", and that must have been the problem. Reassigned it to "P" for "pod" since I'll remember that in case the IT guys at work add more drives to my node. Clearly, a "DOH!".

    THANKS, my faith in Apple is restored -- I was ready to throw this thing through the window!


    Message was edited by: Penguin1
  • Katrina S. Level 7 (24,095 points)
    Happy podding, and thanks for the points!
    That gets lots of folks, mapped network drives that come and go. Also, a lot of digital cameras mess up iPod drive letters.
    P for Pengy's Pod!
  • o.iatlhawks fan Level 1 (0 points)

    I'm having the same problem and I've tried to reinstall it without the Ipod connecting and it didn't work, and I've tried to change it's path, but when I get to Disk Management, the only thing that shows up is C:.
  • Katrina S. Level 7 (24,095 points)
    hawksfan, yours is a different problem than Pengy's. Windows was seeing their ipod, but itunes wasn't.

    Windows isn't even seeing your iPod.

    Try this article, your profile doesn't say if you're on XP but I'm guessing you are

    And that aslo has a link to this article which has a big long list of things to try

    Message was edited by: Katrina S.
  • o.iatlhawks fan Level 1 (0 points)
    My window sees Ipod, but doesn't open Itunes

    I'm trying this

    bt I can't get the local Settings folder. I've tried going to tools and clicking "Show hidden folders". the the local setting folder still doesn't show

    Message was edited by: o.iatlhawks fan
  • Katrina S. Level 7 (24,095 points)
    Well, I'm confused...I thought you said only drive C: showed up in Disk Management? But now you say Windows sees the iPod? What drive letter is it using?

    C:\Documents and Settings\ username \Local Settings
    And you can't find this folder so you can delete the Temp subfolder? Weird.

    Can you do me a favor, shut down your PC. Then unplug the iPod. Restart the PC. Plug the iPod in a different USB port. What drive letter does the iPod show up in (without iTunes running)?
  • o.iatlhawks fan Level 1 (0 points)
    It shows drive letter F:

    This time it shows up in disk management. When I try to change it's drive letter, what do I change it to?
  • o.iatlhawks fan Level 1 (0 points)
    Also when I click on it it looks like the program is gonna start, but that Icon that looks like a paper with a calender inside flashes up. Also the MetaDataIndex shows the same thing.

    Message was edited by: o.iatlhawks fan
  • Katrina S. Level 7 (24,095 points)
    Hey, thanks for the screenshot, that helps. idea why an iTunes shortcut is sitting in your iPod's drive.
    Also the iPod is missing a very important hiddne folder named "iPod_Control".
    You did change your system to show hidden files & folders, right? So "iPod_Control" should be showing up in that screenshot.

    I suggest changing the drive letter to something further down the alphabet, like Q or W. And assuming you have everything backed up on your PC, restore that iPod....but wait, it won't show up in iTunes so you can restore it? Aaargh.
  • o.iatlhawks fan Level 1 (0 points)
    IDK I just put the short cut there for no reason LOL

    I've been trying to change my system to show hidden folders, but when I change it, it still won't show.
  • Katrina S. Level 7 (24,095 points)
    Well, I just did a quick google on
    +can't show hidden folders+

    You might have some malware on your PC...
    A registry entry problem...
    Or need to run "sfc /scannow"
    check out some of those google results

    Good luck!
  • o.iatlhawks fan Level 1 (0 points)
    Well I waz able to find Local Setting and everthing, and followed all the steps, and it still isn't working.
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