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User profile for user: Penguin1
Penguin1 Author
User level: Level 1
0 points

Computer sees iPod, but iTunes does not!

Even the Genius Bar guy couldn't fix this:
- Everything used to work fine with my 5G iPod and Lenovo T61 laptop w/XP
-Suddenly, iPod won't sync with computer anymore
- Did all the "5R" stuff, so now I have an iPod with nothing on it, but iTunes still won't see it.
- I know the COMPUTER and OS are seeing it, since the iPod shows up in the Device Manager, and all the Windows stuff shows the iPod is attached
- Sometimes I get the "Restore" pop-up, but no more.
- Deleted and re-installed a fresh copy of iTunes
- If I connect the iPod to another computer it syncs, but NOT "it's own" laptop.

HELP! This thing is useless and I am out of options that, again, even the Genuis Bar couldn't help.

ANY suggestions, anyone?

Message was edited by: Penguin1

Lenovo T61, Windows XP Pro, 2BG RAM, 80GB HDD, etc.

Posted on Jul 5, 2008 5:53 PM

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User profile for user: tnd713
tnd713
User level: Level 1
5 points

Posted on Jul 5, 2008 5:58 PM

I would recommend going to your control panel, Add/Remove Software, then find your iPod listed there. Click "uninstall" (make sure your iPod isn't plugged into the computer at this time). Then, open iTunes, and plug your iPod in again. This should work.
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User profile for user: Katrina S.
Katrina S.
User level: Level 7
24,131 points

Jul 5, 2008 8:03 PM in response to Penguin1

Try changing the iPod's drive letter.
Directions are at the end of this article:
http://support.apple.com/kb/TS1493

And here is an article on iPod showing up in Windows and not in itunes, but I'd ctry changing the drive letter, first. You didn't mention if the Genius Bar person tried any of these
http://support.apple.com/kb/TS1363?viewlocale=en_US
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User profile for user: Penguin1
Penguin1 Author
User level: Level 1
0 points

Jul 6, 2008 9:21 PM in response to Penguin1

THANK YOU THANK YOU THANK YOU !
"tnd", good idea, but iPod hardware wasn't in the "software" area you pointed to. However, it got things in the right direction. Thanks.

Katrina: Worked like a charm. In retrospect, it's obvious, but it didn't occur to me (or, the Genius Bar guy) to look at the other hard drive letters. I'm using a laptop that connects during the week to it's "home base" corporate network when I'm in the office. There are "h", "l" and "n" drives there, and even when the laptop is undocked and running outside the office, I guess those drives are still in there as assigned, even though not connected. Checked as you suggested, and sure enough, the iPod showed as "h", and that must have been the problem. Reassigned it to "P" for "pod" since I'll remember that in case the IT guys at work add more drives to my node. Clearly, a "DOH!".

THANKS, my faith in Apple is restored -- I was ready to throw this thing through the window!

Pengy

Message was edited by: Penguin1
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User profile for user: Katrina S.
Katrina S.
User level: Level 7
24,131 points

Jul 6, 2008 10:39 PM in response to o.iatlhawks fan

hawksfan, yours is a different problem than Pengy's. Windows was seeing their ipod, but itunes wasn't.

Windows isn't even seeing your iPod.

Try this article, your profile doesn't say if you're on XP but I'm guessing you are
http://support.apple.com/kb/TS1496?viewlocale=en_US

And that aslo has a link to this article which has a big long list of things to try
http://support.apple.com/kb/TS1369?viewlocale=en_US

Message was edited by: Katrina S.
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User profile for user: Katrina S.
Katrina S.
User level: Level 7
24,131 points

Jul 6, 2008 11:56 PM in response to o.iatlhawks fan

Well, I'm confused...I thought you said only drive C: showed up in Disk Management? But now you say Windows sees the iPod? What drive letter is it using?


C:\Documents and Settings\ username \Local Settings
And you can't find this folder so you can delete the Temp subfolder? Weird.

Can you do me a favor, shut down your PC. Then unplug the iPod. Restart the PC. Plug the iPod in a different USB port. What drive letter does the iPod show up in (without iTunes running)?
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User profile for user: Katrina S.
Katrina S.
User level: Level 7
24,131 points

Jul 7, 2008 10:36 AM in response to o.iatlhawks fan

Hey, thanks for the screenshot, that helps.
Sorta...no idea why an iTunes shortcut is sitting in your iPod's drive.
Also the iPod is missing a very important hiddne folder named "iPod_Control".
You did change your system to show hidden files & folders, right? So "iPod_Control" should be showing up in that screenshot.

I suggest changing the drive letter to something further down the alphabet, like Q or W. And assuming you have everything backed up on your PC, restore that iPod....but wait, it won't show up in iTunes so you can restore it? Aaargh.
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Computer sees iPod, but iTunes does not!

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