Safari blocking log in to bank HSBC

Question

Level 1

8 points

Safari blocking log in to bank HSBC

I am trying to establish an online banking with HSBC, and after going through the steps 3 TIMES, alone and with phone support, the bank tells me Safari does not support loging to HSBC. Does anyone know how to resolve this problem? I don't want to install another browser just to log in to a bank account. Geez!!!!

iMac, Mac OS X (10.5.3)

Posted on Jul 9, 2008 11:28 AM

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Answer 1

Mulder

Level 6

8,990 points

Jul 9, 2008 12:42 PM in response to isisB

HSBC is lying to you; this has nothing to do with Safari and everything to do with HSBC coding their website to sniff and work only with Windows browsers. If I were you, I'd find a bank that actually knows what web standards are and fully supports them, and that obviously isn't HSBC.

A possible workaround is to enable the Develop menu (if it isn't visible already) from Safari>Preferences>Advanced, then go to Develop>User Agent and select a version of IE for Windows. The page will reload and with any luck you should be able to login. But if they're actually sniffing for what platform you're using, you're probably not going to have any success with that.

May the Force be with you.

Mulder

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Answer 2

isisB Author

Level 1

8 points

Jul 10, 2008 10:55 AM in response to Mulder

Hi Mulder,

Thanks for responding.
I called the bank again, someone from India answered and verified the browser problem. Again they maintain HSBC does not support Safari 3.1.2, it supports older versions. So I inform them my money is coming out of HSBC. Bank for bank, i think they are almost the same and i dont have millions to worry about.
May the Force be with us all!!
isisb

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Answer 3

Jul 14, 2008 12:39 PM in response to Mulder

Mulder,

I have seen a number of replies from you recently saying that Safari 3.1.2 and https are fine. This is not the case. I have been logging into a number of https service (on line banking, paypal etc), including HSBC for a couple of years with Safari (HSBC did disable access with Safari last year for a few months but it has been working fine all this year...) and the update to 3.1.2 has killed it. On my system this is on ALL https connections.

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Answer 4

Jul 12, 2008 10:29 AM in response to isisB

I have this problem (www.citi.com) in Singapore, too.

Message was edited by: Host

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Answer 5

Jul 16, 2008 3:22 AM in response to isisB

I use HSBC online banking - both business and personal - and everything has been fine.

Though, bizarrely, as I type business banking is down in all browsers.

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Answer 6

iBod

Level 7

29,351 points

Jul 16, 2008 3:33 AM in response to Matt Sephton

HSBC is a global bank so regional variations in support will occur. I'm guessing the original poster isn't based in the UK (shout if you are though 😉 )

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Answer 7

housemil

Level 1

0 points

Sep 27, 2008 3:12 AM in response to isisB

Have you tried turning off block popups under the safari drop down it can sometimes cause issues with secure webpages. I know it sounds stupid. Oh and also reset safari and clear out your caches

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