Black screen. NVIDIA 8600M graphics card failure?

Apple does not do Email. It's only by phone or there is a site/page to send complaints and comments. But I don't have that link.

Try Apple website, Contact Apple.

Me too. Graphics card issue. Bought in june 2007 so over 4 years old. Got quoted 1021 euro to replace defective logic board at an apple retailer. No mention of what the problem with the logic board was.

Sent them an email reply asking what the problem with the logic board was and a link to the apple support showing the known graphics card problem and repair programme.

To my mind this is defective product apple has sold me and they should be dealing with NVIDIA and looking after me the customer instead of this 4 year lottery horse crap.

We will see what the email response is but not hopeful.

Apple are opening a new apple centre in Amsterdam next week so will be paying a visit to get this sorted.

I've never owned or used a pc for my work. But i think i will have to start looking.

First expanding battery and now this... They should do a recall or at least get rid of the 4 year limit and just fix them.

Of course Apple should instruct their Apple centres worldwide to replace every single faulty graphics board free of charge, and the logic board which suffers consequential damage. Refusing to do so is very poor customer service, bordering on the arrogant. Right now they are getting away with it, as desperate macbook pro owners suffer the same inevitable fate with their laptops and pay obscene amounts of money to have them repaired. The only option is to make sure the press latch on to this failure. Make your feelings about this issue known to the press at every opportunity.

To update it is the graphics card that is at fault on the logic board on my 4+ year old MBP 17".

The retail shop won't repair it for free as it's over 4 years old. Also 20min contact with apple support person and no good. Asked about exceptions but no chance. Also mentioned that on apple support site where they explain the problem/warrenty it says 'Apple ... will provide further extensions as needed.' Well **** it is needed! By me the customer.

Seriously ready to picket the opening of the new Apple Store in Amsterdam.

The person from apple support said something about Apple making a settelment with NVIDIA. Where's my bit of that settelment when I need it? He also said that most people don't use computers over 4 years old. I was quite insulted by this. My 2.4GHz dual core is no slouch and easly can still do all my graphic design and odd light video work. Is this why there is only a 4 year warrenty. After that period according to apple my lapdop is useless anyway? ***

Anyone else on here with a 4 + year old MBP get anywhere and how?

I for one have puschased lots apple computers and products over the years and now I believe the have become to big and to profitable to even consider giving a little back.

I don't really like PCs but considering switching for the first time. The taste in my mouth is that bitter

If I was beyond the 4 year limit, I would just buy the graphic chip rather than replace the logic board. The chip would then need to be put in, and I saw there were instructions someone put on the net on how to do it. There are many people out there with the ability to put that chip on the logic board other than apple people.

I know my son could probably do it with instructions. It's a better shot than a non working mac book pro.

it would be a lot cheaper also of a fix.

I believe I read somewhere on this thread about someone that did just that.....

Hi MAds21. Had heard of that but only starting to consider it now as I'm not getting anywhere with apple. 1021.00 euro quote to repair logic board? Will try to get it repaired cheap somehow and my girlfriend would be happy to use it. I on the otherhand am giving serious consideration to moving over to PC both for my Personal comp and my companys next major upgrade. To much unreliability and arrogance is creeping into apple for my liking.

My MBP was only 2 months outside of the warranty repair period when the Nvidia problem started, but I had to pay several hundred dollars to have it repaired for a known defect. The Nvidia chip problem is a known defect and Apple was awarded a court settlement to resolve this problem. Apple should have recalled and replaced all machines with known defects, but they did not.

Eighty days after paying Apple to repair the Nvidia chip problem in my MBP, the problem occured again, for a 2nd time. I don't know what Apple used to repair it, but it was a short-term fix. The repair did not last 90 days.

For such an expensive computer, $1900 new, Apple should be more willing to absorb the cost of repairing these computers with known defects. I am on the second iteration of having my MBP repaired by Apple. I have come to realize that regardless of how many times they repair it, that this computer is no longer reliable.

This has caused me to re-think the value I put on Apple products. I now believe their products are overpriced by several hundred dollars. If service after the sale was above average, I would be able to put a higher value on their products, but unfortunately, service after the sale of such an expensive product is less than what it should be.

You want the REAL RUB! They replace the known defective chip, actually the complete logic board as the chip is soldered onto the logic board, with the SAME logic board with defective chip.

We have two of the old 2007/2008 MBP's that have thenvidia hardware problem. My first one turned on while closed and destroyed the logic board from the heat. I did not know about this issue and was charged $300 for the fix and it continues to work today.

The second one has always had sleep issues and problems with the mouse and keyboard stopping. We always got it working again. I bought a Synology NAS recently to make sure all our computers (3 MBP and 2 win) would be backed up. Sure enough, this past week, the last nvidia MBP went to sleep and would not wake up although things were working inside. Blank screen, no reset ability, nothing worked. We took it to the genius gang yesterday after reading about the 4-year policy. We knew the timeframe was past but this was the first time it had actually failed so it was worth a shot. The genius immediately said it was the "logic board" and wanted $600 to repair. I told him about the nVidia problem and he continued to argue it was the logic board although it was dead and nonresponsive. I suggested the nVidia problem has caused logic boards to fail and I got "I'm not going to argue with you" and then he went to the back of the store for research. Came out and said "you've never reported a problem so there's no coverage". We replied that Apple stated they would not provide coverage until the screen died or the machine failed and that had just occurred. It was a fruitless battle. Although Apple has collected and won against the defective hardware supplier, many machines like mine continue to be valuable working computers but for the nvidia issue. They could easily recall them, fix them, credit for a new machine or many other small gestures that would keep people happy. It's not the Apple way to take from nvidia and not make it right for paying customers.

In the end, we did buy a brand new MBP yesterday. We left the Apple store and found a good nearby reseller who migrated from the dead MBP to the new machine for free in three hours. We're picking it up now. That means nothing to Apple but it was a good thing for the reseller and it felt good to not support nonsense answers from the genius bar. My favourite line from the genius was his determination that it was not the nvidia board. I asked if he could test the board and he said "no, because the computer is dead". So, I asked him if it could be the nvidia--he hesitated--I showed him the silver keyboard and he admitted that it is the computer model with the problem. It is clear they know and are just programmed to deflect, defer or charge for something that was fought for already from nvidia. Shame on the company--but I still love the products.

I am in Tucuman City, Argentina, 1200 km from the nearest Apple Store ... My MBP prefer the black screen at the beginning of this year and decided logistics issues with local technical fix. He reballing and worked until last week. I just learned of the failure of the NVIDIA graphics card and the Apple warranty extension.

I'm at a crossroads, I need to work and do not have the opportunity to go to the Apple store.

Someone could say that I have to replace components, no matter the cost to my MBP back up and running again.

thanks