Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iTunes not recognizing iPod Touch...

Just updated iTunes to version 7.7 and now, when I connect my iPod I just get the spinning beach ball... The iPod doesn't show up and thus cannot sync..!

What to do??

MacBook, iPod nano 2GB, iPod Touch 32 GB, Mac OS X (10.4.11)

Posted on Jul 10, 2008 1:15 PM

Reply
29 replies

Jul 14, 2008 11:50 AM in response to Mikkel D

Same thing here.
Until I installed the 2.0 firmware, everything was fine. Now it takes 2-3 min until the Touch is recognized. In the activity monitor the processes called 'spindump' and 'usbmuxd' are at the top of the list, and iTunes shows up as not responding. Not long before the iPod is finally mounted, first spindump then usbmuxd disappear.
Any ideas?

Jul 16, 2008 8:02 PM in response to Mikkel D

same problem here with iPod Touch 32GB, iMac C2D OS X 10.5, iTunes 7.7

I updated the Touch to 2.0 successfully, and for several days everything worked fine, same as usual. Worked this morning just fine, too. Suddenly this afternoon when I plugged it in to sync with my iMac, iTunes seemed to hang and the Touch didn't mount. just a spinning beach ball and unresponsive iTunes.

it does this every time I connect it now - if I wait 4 or 5 minutes or so, eventually the iPod Touch mounts and I can sync. it used to mount within a few seconds.

only difference between this a.m. when it was working normally and this afternoon was I downloaded a couple apps from the app store this afternoon before plugging in to sync. but I had done that on previous days without problem. I've tried deleting the new apps I downloaded in case that was the cause but no difference. also tried rebooting the iMac, rebooting the Touch - still same problem.

Jul 17, 2008 3:19 AM in response to Mikkel D

Here too - iTunes 7.7 wouldn't see the iPod Touch, even before loading the 2.0 update. So I thought to use the Mac Book Pro for the update - but that would have blitzed everything on the Touch, since the G4 tower was my main music machine.

Tried and tried on the G4, and one time waited long enough for it to happen. BTW Force Quit tells me iTunes is not responding, which clearly ain't so - it's doing something, but very slowly...

So I got 2.0 on the touch and thought my probs were over - oh no, today same thing, and when I do get there the G4 starts behaving weirdly, copying 2 copies of each podcast over to the Touch ...

I didn't even want an update. I was happy with .mac and my music - but along comes me.com, demands iPod 2.0, demands iTunes 7.7 - and all of them buggy. GRRRR.. :0(

Thx for letting me vent

Jul 22, 2008 10:02 AM in response to Mikkel D

I installed 7.7 on my Pc (Win XP) then bough (and installed) 2.0 on my touch. It seemed to make a backup of all my music and settings then completely restore dthe ipod. FAter it managed to restore the settings but after trying the to restore musci my PC automatically went back to the log in screen. AFter than everytime i connect my ipod iTunes freezes. I tried resseting sync history. Ill try using iTunes on a different acount though i doubt that will work.

Jul 22, 2008 10:57 AM in response to Florevla

update: I restored to 2.0 and everything seemed fine again... at least, for the first couple syncs.

but then after a few times it started doing it again - i.e. takes quite a few minutes after connecting to the dock cable before the iPod Touch shows up in iTunes. it seems like iTunes is hung but it eventually shows up.

I say it's a bug in either iTunes 7.7 or in the v2.0 firmware.

New iTunes not recognizing iPod Touch...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.