iTunes 7.7 does not install "Apple Mobile Device Support" software (Vista)

Hi all....i've posted a solution to this problem here:http://discussions.apple.com/thread.jspa?threadID=1595207

I encountered the same problem this morning when I tried to update to iTunes 7.7 in order to update my iPhone to 2.0.

After calling in twice and waiting hours I finally received a solution.

On your C: drive, open up Program Files.
Then Common Files. Then Apple. Then Mobile Device Support.
Then open up the "bin" folder. Highlight all the files within the "bin" folder and delete all. (I was informed not to just delete the "bin" folder but instead delete the files within the folder.) There should be only 2 files that can't be deleted. The guy told me the files that were in the folder just backed up stuff on iTunes and that it wasn't important to iTunes or iPhones or iPods.

Now try opening up iTunes 7.7 and the AppleMobileDeviceHelper error should not pop up.

I then made sure that my iPhone would still be able to sync to iTunes and all. At first a message pops up that it can't connect, but just cancel it and keep your iPhone plugged in and it will still sync.

I encountered the same problem this morning when I tried to update to iTunes 7.7 in order to update my iPhone to 2.0.

After calling in twice and waiting hours I finally received a solution.

On your C: drive, open up Program Files.
Then Common Files. Then Apple. Then Mobile Device Support.
Then open up the "bin" folder. Highlight all the files within the "bin" folder and delete all. (I was informed not to just delete the "bin" folder but instead delete the files within the folder.) There should be only 2 files that can't be deleted. The guy told me the files that were in the folder just backed up stuff on iTunes and that it wasn't important to iTunes or iPhones or iPods.

Now try opening up iTunes 7.7 and the AppleMobileDeviceHelper error should not pop up.

I then made sure that my iPhone would still be able to sync to iTunes and all. At first a message pops up that it can't connect, but just cancel it and keep your iPhone plugged in and it will still sync.

I encountered the same problem this morning when I tried to update to iTunes 7.7 in order to update my iPhone to 2.0.

After calling in twice and waiting hours I finally received a solution.

On your C: drive, open up Program Files.
Then Common Files. Then Apple. Then Mobile Device Support.
Then open up the "bin" folder. Highlight all the files within the "bin" folder and delete all. (I was informed not to just delete the "bin" folder but instead delete the files within the folder.) There should be only 2 files that can't be deleted. The guy told me the files that were in the folder just backed up stuff on iTunes and that it wasn't important to iTunes or iPhones or iPods.

Now try opening up iTunes 7.7 and the AppleMobileDeviceHelper error should not pop up.

I then made sure that my iPhone would still be able to sync to iTunes and all. At first a message pops up that it can't connect, but just cancel it and keep your iPhone plugged in and it will still sync.

I've posted a solution for this issue here: http://discussions.apple.com/message.jspa?messageID=7550893

I tried your solution and it worked, thanks for the tip.

I'm one of the many who placed trust in itunes and am now bashing my effin head against my desk. I'm getting the same message every 2 seconds, last time i updated it wiped my ipod and now this. GRR..

So when you empty the 'bin' folder does that inc the folders and files within it or just the files? Sorry, i've had a crap day and now this :o(

did you delete the entire 'bin' folder of files and the other folders?

I did not delete the entire "bin" folder. I followed "quills11" instructions exactly. All the files within the folder were deleted, except for 2. Two of the files in the folder cannot be deleted.

Ok, done it and success! Thank you to you both, i was just worried about deleting something i shouldn't have. Thank god for that, was highly annoying seeing that stupid pop up. x

I too have this problem 😟
I deleted the bin thing and it left 1 folder. Why?

I tried to delete everything in my bin folder. It left about 7-8 files that could not be deleted. This solution did not work for me. iTunes is giving me a new, longer error message.

This is very frustrating. I want a solution!

I got bin down to only 2 files, but this is the new message:

"iTunes is unable to load dataclass information from Sync Services. Reconnect or try again later."

Aaaaaagggh!