"Disc burner or software not found" error.

Basically despite the fact that my burner is listed under "advanced" preferences and I can burn using any other program, I get "Disc burner or software not found" error on my iTunes 5.

Any suggestions, I really want to solve this problem.
Thanks

This is CD diagnostics:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 5.0.0.35
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset

FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskFUJITSU MHV2080AT______________________00000096, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEER DVD-RW__DVR-K15_________________1.00___, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

F: PIONEER DVD-RW DVR-K15, Rev 1.00
Audio CD in drive.
Found 16 songs on CD, playing time 41:35 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:32:45
Track 3, start time 04:17:67
Track 4, start time 07:24:55
Track 5, start time 10:41:60
Track 6, start time 13:10:40
Track 7, start time 15:25:50
Track 8, start time 17:53:52
Track 9, start time 20:24:67
Track 10, start time 23:38:42
Track 11, start time 26:48:70
Track 12, start time 31:45:67
Track 13, start time 33:57:72
Track 14, start time 36:23:32
Track 15, start time 37:26:00
Track 16, start time 40:45:65
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Posted on Sep 10, 2005 7:56 PM

73 replies

Sep 28, 2005 9:49 AM in response to Michael1950

I got this message after (foolishly) upgrading to IT5. Fortunately I had a back up dvd of my library, so I just removed IT from my computer and started from scratch reloading as if it was a new i pod. I know it is only IT 4.2 but at least I can burn cds etc. As others have said, I will wait until IT5 is getting good reviews until I upgrade again. Hope this may help someone

Sep 29, 2005 3:43 AM in response to Michael1950

I installed my new NEC ND-3540 and was frustrated to see in iTunes only my old CD Burner (preferences), which I have removed(!). The message "Disc burner or software not found" appeared after pressing the burner button.

I put the line "_NEC DVD_RW ND-3500A" after the Sony Line (see above), and after that I could choose the NEC drive. I succesfully backuped my iTunes Music on a DVD (3.3 GBytes) and burned an Audio CD. The NEC Burner is really fast and silent.

in File gcdroem.cfg:
[DVD RW+RRDL-RW-R IDE DVDMULTI]{RecorderType:IDE/ATAPI}<gcdrmmc.dll>
SONY DVD RW DRU-700
_NEC DVD_RW ND-3500A

I chose the section [DVD RW+RRDL-RW-R IDE DVDMULTI], because it's most similar to the 3540 specification.

For those with other burners, try other sections an I hope they will succeed.

Sep 29, 2005 4:02 AM in response to Reiner Pankratz

substite _NEC DVD_RW ND-3500A with _NEC DVD_RW ND-3540A

copy/paste error!

Sep 29, 2005 11:07 AM in response to Shane

no mate,i have the same burner,it had no problems with 4.9 its as if apple have rushed to get 5.0 out,i`ll keep at it if i have any luck "i`ll be back"

Oct 2, 2005 11:57 AM in response to STEFAN FLETCHER

Where in the cfg file exactly did you add the line and exactly how did you write it? I have the same drive Plextor DVDR PX-716A and added

[PLEXTOR IDE PX-716]{RecorderType:MMC/SCSI}<gcdrmmc.dll>
PLEXTOR DVDR PX-716A

as someone elese mentioned but Itunes still says "no supported disk burners found"

Oct 2, 2005 11:47 PM in response to Shane

I got it to work by adding the third line:

[PIONEER IDE DVR105]{RecorderType:IDE/ATAPI}<gcdrmmc.dll>
PIONEER DVD-RW DVR-105
PIONEER DVD-RW DVR-109

There are two spaces between the DVD-RW and DVR-109

I found that two spaces were needed by going to the "Device Manager" and opening the "Properties" for the drive and selecting "Details". The "Device Instance Id" looked like this:

IDE\CDROMPIONEER DVD-RW__DVR-109_________________1.58___\450044423043383834345733204C202020202020

I hope this helps.

-seiichiusa

WinXP SP2
iTunes 5.0.1.4
Pioneer DVR-109 1.58

Oct 3, 2005 5:31 PM in response to Daniel Smith3

Hey,

I have the same drive, i tried adding what u said and it still didnt work... is it possible you could maybe email the altered file?? pretty please? i am so mad at iTunes i want to chuck my computer and iPod.. i am : devoted101 (at) gmail (dot) com

jeff
-------------------

I got it to work by adding the third line:

[PIONEER IDE DVR105]{RecorderType:IDE/ATAPI}<gcdrmmc.dll>
PIONEER DVD-RW DVR-105
PIONEER DVD-RW DVR-109

Ptown

Level 2

165 points

Oct 3, 2005 11:04 PM in response to Michael1950

5.01 did NOT work for me, I still get the same error and it CAN still see my drive.
Should I hold my breath for 5.02 ? O'well

Oct 10, 2005 2:20 PM in response to Robert Gates1

Thank you for your post! I completed the first step (from another post) and sure enough my burner showed on the burn tab, but would not burn (received error4303).
Then I read your post and completed the second step and can now burn with this drive (Plextor PX-716A). I'm not sure how you guys know so much about these things, but I am certainly grateful.

Oct 11, 2005 1:41 PM in response to Michael1950

I too have the same problem-I loaded Version 5 and have a NEC 3540A Burner. I tried all the recommendations everyone has made and I still can't get iTunes to burn a CD, as it tells me "No Disc or software found". I truly believe that Apple technicians read these postings and one of them can easily fix our problem, if only they would be allowed to. We need some sort of patch developed and sent out. For all the money we have spent on iTunes and Pods I think we are making a reasonable request. Does anyone have any new ideas?

Oct 13, 2005 9:50 PM in response to Jefferey Oman

Make sure there are two spaces between DVD-RW and DVR-109

PIONEER DVD-RW<space><space>DVR-109

Oct 14, 2005 8:32 AM in response to Michael1950

Hmmm - am I missing something here? The original question related to the Pioneer DVD-RW DVR-K15 - and yet all the answers seem to relate to NEC drives.

If it is of any consolation to the original poster, myself, and 'er indoors, have identical laptops (with identical patching, firmware and iTunes versions), both with this make and model of drive - and all relevant registry entries appear identical. Yup, you guessed it - one works fine, and one gets the "disk burner or software not found" error.

Yes, I know that this post is of no earthly use to anyone -am just sharing the pain (and hoping that Apple are reading).

Anyway, in the long list of NEC related suggestions, the one about the need for a double-space in the additional line in the cfg file sounds a good'un - so guess I will give it a whirl.

scarras

Level 1

0 points

Nov 15, 2005 10:16 AM in response to Michael1950

i am having a big problem with my itunes. i installed the new version 6.0 for windows and everytime that i click to start itunes i get the message in the subject area. Does anyone know how i can fix this problem? I have tried to repair it in add and remove programs. does not work. I have unistalled and reinstalled itunes and i keep getting the same problem. i need help!!!!!!!!!

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"Disc burner or software not found" error.