Fix for Error (-9838)

Question

Level 1

10 points

Fix for Error (-9838)

Some one called apple support and this is what they told him.

"DO NOT disconnect your phone. Intead, when you get the message saying it timed out, click ok. Then click on any other heading, Music for example, in your itunes. Then go back and click on your iPhone icon."

I did this and now my iphone is working

Macbook (Bought in May 2007), Mac OS X (10.5.4)

Posted on Jul 11, 2008 7:35 AM

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Answer 1

Jul 11, 2008 7:39 AM in response to bob 616

I tried this.. now I no longer get error message. It has been trying to access Itunes store now for about 2 minutes...

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Answer 2

bob 616 Author

Level 1

10 points

Jul 11, 2008 7:41 AM in response to bob 616

it will go through soon it took mine about 3.5 minutes

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Answer 3

skiutah

Level 1

14 points

Jul 11, 2008 7:42 AM in response to bob 616

I just did it and I've been waiting for about 10 minutes.

THIS IS LAME.

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Answer 4

Jul 11, 2008 7:44 AM in response to bob 616

Just to confirm, I did this and now my phone is working/updated

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Answer 5

Jul 11, 2008 7:45 AM in response to bob 616

I actually restarted my iPhone and my computer and it worked just fine. Restoring as I type.

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Answer 6

bob 616 Author

Level 1

10 points

Jul 11, 2008 7:45 AM in response to bob 616

it worked for me. and as long as it is connecting to itunes that is better than the error message.
it only took min 3.5 minutes. Just be patient and let it go through

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Answer 7

frunkis54

Level 1

100 points

Jul 11, 2008 7:46 AM in response to bob 616

i did that and it worked went through and sync'd and said restoring music and video and then stoped my phone looks fine but itunes shows accessing itunes store and won't let me change any settings from itunes

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Answer 8

Jul 11, 2008 7:47 AM in response to bob 616

I'm at 15 minutes now still waiting....no more error message but this is nuts..

is itunes just crashing?

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Answer 9

Jul 11, 2008 7:49 AM in response to bob 616

When I kept getting the error message I was disconnecting and reconnecting. Now my phone screen is displaying my IMEI and ICCID codes and I'm going on about 20 minutes of "Accessing iTunes Store".e

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Answer 10

Jul 11, 2008 7:49 AM in response to bob 616

My iphone is now working 1hour and 30 minutes later 🙂

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Answer 11

Jul 11, 2008 7:51 AM in response to Chris Nichols

I have now been sitting here for 20 mins and nothing is working, GOOD OLD APPLE A REAL NAME YOU CAN TRUST. 😟

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Answer 12

bob 616 Author

Level 1

10 points

Jul 11, 2008 7:56 AM in response to bob 616

well i gtg i hope this method works because it worked for me. Make sure to post any of your success stories here too.

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Answer 13

prosax

Level 1

9 points

Jul 11, 2008 8:00 AM in response to bob 616

I was getting the -9838 too after the initial 2.0 iPhone software installation. I was able to install the 2.0 iPhone software and get to the phone to work but I can't sync it anymore.The iPhone tries to connect to the iTunes music store and I now get a cannot complete message. I can connect to the iTunes store and all other functions are working properly. Still no iPhone syncing after trying the clicking OK and going to another tab and then back to the phone. HELP!

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Answer 14

Jul 11, 2008 8:05 AM in response to bob 616

I'm up and running now. All in all I sat in limbo for about 35 minutes. If you're just surfing the message boards and haven't attempted to update to 2.0 just yet, I might recommend you wait a few hours and give Apple a chance to fix whatever is causing this.

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Answer 15

auzeus72

Level 1

0 points

Jul 11, 2008 8:07 AM in response to bob 616

i cant believe this i have been without my phone for hours becasue my connection to itues gets timed out! why didnt they prerealse the software to current users a day earlier or even later to prevent this. now i am sitting here waiting to connect.

i have done the click on the other folder trick then click back onto the iphone but still to no avail. this has been going on for 2 hours. anyone elsehave ideas. can apple recongnize this issue and and tell us what to do? they knew how many cell phone were already in circulation and how many they were planning to sell. they should of been prepared! this is extremly frustrating!

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