Fix for Error (-9838)

Some one called apple support and this is what they told him.

"DO NOT disconnect your phone. Intead, when you get the message saying it timed out, click ok. Then click on any other heading, Music for example, in your itunes. Then go back and click on your iPhone icon."

I did this and now my iphone is working

Macbook (Bought in May 2007), Mac OS X (10.5.4)

Posted on Jul 11, 2008 7:35 AM

17 replies

solmike

Level 1

8 points

Jul 11, 2008 8:12 AM in response to Chris Nichols

Hey guys I got the 9838 error as well but nothing is happening when i click ok and then on to say music or another tab when i go back to the iphone section. And my phone wont work it shows the itunes icon on the top and a USB cable with an arrow pointing towards the itunes icon. Whats up with this??

MIKIEP

Level 1

0 points

Jul 11, 2008 8:30 AM in response to bob 616

Well, I suppose this will eventually sort itself out once the volume dies down, but......

WOW - worst product rollout in recent Apple history as far as I can tell. Too bad. I am a real fan but this is truly inexcusable. THis is really going to cause enterprise folks to think twice about migrating from Blackberry or other proven platforms, since this level of incompetence and confusion when dealing with a large user base will not go unnoticed. The Bozo(s) responsible should be replaced - but it may be too late to recover potential credibility in this arena.

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Fix for Error (-9838)