Cannot display remote images in HTML messages

Hi all.

This has been a problem since Tiger for me and ironically, is affecting me on two macs (although I sync the two together, so whatever the problem is, I'm guessing it's been copied to both locations). Here's the deal:

I cannot display images in my messages. If I click the checkbox (under viewing in mail prefs) "display remote images in HTML messages" I get the same behavior as if it is unchecked. I've tried checking and unchecking to no avail. My guess is a corrupted preference file, but I don't know which one. If I delete my mail prefs, will I need to do anything with regards to my mailboxes etc? I have over 3GB of offline mail, all filed away into hundreds of folders and do NOT want to mess with that.

Any suggestions are most appreciated. I'd love to see my images again without clicking on the "load images" button for EVERY email.

Thanks,

Rob

MacBook Air 1.6GHz, iMac 24", Mac OS X (10.5.2)

Posted on Jul 11, 2008 12:30 PM

Reply
23 replies

Jul 28, 2008 9:12 AM in response to xrob

Hi, Rob.

Let me understand... when you open an HTML-formatted email message, you do not see the embedded pictures. (I assume these are images stored on the sender's site, yes? That point back to the sender's site?)

If you've checked your Preferences, Viewing, Display remote images in HTML Messages and it looks right, then yes go ahead and try to see if removing ~/Library/Preferences/com.apple.mail.plist does it. Quit mail. Move that to the desktop. Restart mail.

That will not hurt or delete your email, but if you are not regularly backing up you need to.

-fred

Sep 4, 2008 7:47 AM in response to Frederick Avolio

Fred,

Sorry for the late reply. I was not being notified of responses. Ok, I removed the preference file and re-launched mail. Bad times all the way around. First, all of my accounts were missing with the exception of my MobileMe account. Second, the images will still not display even though the option is set to display remote images. The problem must be deeper rooted. I was able to re-copy the old prefs file and that restored everything back to the way I had it, but I still don't have a solution. What's next?

Sep 7, 2008 9:36 AM in response to xrob

Hi Rob,

I found this thread because I have a similar issue, but in my case it is only email from one sender that is problematic. I thought it might have to do with it being flagged as junk, so I reset my junk setting and turned off junk mail filtering completely. It still does not work.

You may have already tried this, but in your case, I would try doing the same thing. Perhaps Mail sees the messages as junk? Try reseting your junk mail filters Mail -> Preference -> Junk Mail -> Reset. And make sure you have turned off junk mail filtering.

I am going to post a thread on my issue. It may answer the issue for both of us.

Sep 26, 2008 6:27 PM in response to CaptainJim

I am having a similar issue, one sender, images not appearing in-line. In my case the images are at the bottom of the message and also are there as attachments, but where they are supposed to appear I get a box with the blue ?. These images are not on a remote server but are included in the mail.

Also if I load entourage and get my mail everything works ok - go figure!

Apr 1, 2009 3:47 PM in response to xrob

I can't believe there's no answer for this at Apple Support! (I looked.) On my MacBook with Leopard (10.5.6 and Mail 3.5) the problem is fairly recent - I only noticed it a few days ago. Unchecking and rechecking the Display remote images in HTML messages does not work, and neither does restarting the computer (I rarely do, preferring to put it to sleep.) Before I removed the plist I thought I'd check here first, having the same reasons for reluctance as xrob - and a good thing I did, too. I'd hate to have the same (bad) experience as someone who already tried it. The only thing I can think that I changed recently was to add SSL support to (all) my accounts. Could that be the culprit? I guess not. I removed "use SSL" on one of the accounts but it changed nothing, except for the port number. I closed and re-opened Mail but did not restart the computer. And, where do you find the "load images" button?

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Cannot display remote images in HTML messages

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