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iTunes and iPhone Connection Error

"iTunes could not connect to the iPhone 'iPhone' because an unknown error occurred (0xE8000001)."

What's this all about?

I was 18th in line in Melbourne, Australia, now I want to get my music and podcasts onto it, help please.

17 PowerBook, Mac OS X (10.4.7)

Posted on Jul 11, 2008 7:28 PM

Reply
28 replies

Jul 16, 2008 2:05 PM in response to Joseph Debono

I have rebuilt my iTunes database without Apps and everything works nicely.

Delete Apps from iTunes (keep files)
Quit itunes.
Move itunes folder to desktop.
Start iTunes, which creates new folder.
Copy Music, Apps, Games folders back into your new iTunes folder.
In iTunes go to file > Import, locate your original XML file and rebuild the database.

Try syncing now!!

Jul 16, 2008 2:32 PM in response to Heckie

This issue continued for me as well. The frustration got the best of me so I made a trip to the Genius Bar at the local Apple Store. After restoring the software on the phone, the tech attempted to load some music and it gave her the same error. She said the error code means that the connection between the phone and iTunes is timing out. She said the phone was faulty and gave me another one. I have been relatively error free for 3 days now and have been able to load all the music, photos and video that I have attempted.

Jul 16, 2008 3:04 PM in response to Heckie

I have had reasonable success with the AppleCare phone service in the past. They replaced an iPod that was giving me trouble. Service was very quick. Might be worth a try before making a trip.

Here is the contact info.

To get technical support over the phone, please call 0870 876 0753 (UK) or 1850 946 191 (Ireland). Lines are open Monday-Friday 0800-1945 and Saturday 1000-1745. If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the support. Otherwise, you may purchase per-incident support for £35 (UK) or €49 (Ireland).

Good luck.

Jul 17, 2008 12:58 AM in response to kyle.wright

I've done re "reset iPhone" thing under guidance from an Apple support guy, two actually, over the phone.

I've reset the PRAM and the Power-Manager, now I can access the iPhone OK using my wife's account on the same computer but not using my own (admin) account.

I need to access it using my account because that's where my music and podcasts are. I tried sharing my Library with my wife's iTunes but it only lets her play the songs, not share them over to my iPhone.

Someone must know what error: 0xE8000001 means exactly.

iTunes and iPhone Connection Error

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