An unknown error occurred (6). A solution, anyone?

Add me to the list. I have a 16gb Ipod ending in W4x with the same error code of death problems. I am going to my local mac shop tonight to have it looked at. I will prob have to send it in to apple. I may just have to wait for apple to figure this one out and give me a refund and possibly something free LOL

16 Gig

w4x

Getting error 6

Beating head against desk

What happens if you try to delete the 2.0 IPSW payload and re-download, in case the payload is corrupted? You won't be charged to re-download the 2.0 software if you've already paid; iTunes knows you've paid and will present 2.0 as a free download.

On Windows XP:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iPod Software Updates\iPod1,1 2.0_5A347Restore.ipsw

On Windows Vista:
C:\Users\<username>\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates\iPod1,1 2.0_5A347Restore.ipsw

On Mac:
<your home directory>/Library/iTunes/iPod Software Updates\iPod1,1 2.0_5A347Restore.ipsw

Do not send it to apple, I did this because of these exact problems and they just sent me an email saying, "Our technicians have performed full diagnostic checks on your IPOD TOUCH and have been unable to reproduce the symptom(s) you reported when you requested the repair. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality." So I'm pretty mad right now, my ipod was definitley not working at all.

It doesn't seem to help - downloading the firmware again was basically the first step in a long chain of unsuccessful measures for most of us here.

In this case I would mail back and tell them that diagnostic checks alone are not sufficient and I would insist on installing the FW 2.0 on your iPt, so the technicians would see that it doesn't work.

At this point its almost obvious that its a harware issue. Apple will have to find a way for the firmware to work on the existing hardware that people have. Its MUCH more cost effective for them to find a way or redesign the firmware to work on all hardware already in customer hands than it would be to have everyone send theirs back and then ship them out new ones.

mine has a serial number ending in W4x. 16GB iPod Touch bought in Singapore. I have tried everything to get this **** thing on 2.0. Tried on a different user account, tried re-downloading the update, tried on a different PC, tried to update to 1.1.5 then to 2.0. Nothing, zilch, nada.

I wonder if I have to go back to Singapore to get my iPod fixed since I currently reside in Thailand for work. This is getting frustrating and Apple doesn't want to refund my $10.

I've got Error (6) too....

At least I'm not alone! I hope that everyone here is as ****** off about this as me...

I was sooooo exicited about the App store. Spent all night Friday trying to get the update, and all day Sat. and Sunday just trying to get my iPod to work again!

Dear Mr. Jobs,

Even Microsoft hasn't let me down this bad before....

I checked the logs and found this

2008-07-13 11:37:55.875 iTunes.exe[1132:a80]: _AMRUSBDeviceSendDeviceRequest: USBControlTransfer failed: 31
2008-07-13 11:37:55.875 iTunes.exe[1132:a80]: command device request for 'ramdisk' failed: 0xd
2008-07-13 11:37:55.875 iTunes.exe[1132:a80]: <Recovery Mode Device 0218B0E8>: Recovery mode failed (result = 6)
2008-07-13 11:39:32.203 iTunes.exe[1132:614]: _AMRecoveryModeDeviceFinalize: 02163DE0
2008-07-13 11:52:11.921 iTunes.exe[1132:f04]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid 05ac&Pid1281#5&6329666&0&6#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-07-13 11:52:12.812 iTunes.exe[1132:f04]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid 05ac&Pid1281#5&6329666&0&6#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-07-13 11:52:13.281 iTunes.exe[1132:f04]: AppleDevice::NotifyDisconnect: APPLEDEVICE TYPERECOVERY
2008-07-13 11:52:14.031 iTunes.exe[1132:f04]: _AMRecoveryModeDeviceFinalize: 0218B0E8
2008-07-13 11:52:14.421 iTunes.exe[1132:f04]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid 05ac&Pid1281#5&6329666&0&6#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-07-13 11:52:14.453 iTunes.exe[1132:f04]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid 05ac&Pid1281#5&6329666&0&6#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-07-13 11:55:18.500 iTunes.exe[1132:f04]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid 05ac&Pid1280#5&6329666&0&6#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB2103
2008-07-13 11:55:18.875 iTunes.exe[1132:f04]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid 05ac&Pid1280#5&6329666&0&6#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB2103
2008-07-13 11:55:19.234 iTunes.exe[1132:f04]: FoundStringDescriptors: serial is not found
2008-07-13 11:55:19.312 iTunes.exe[1132:f04]: AppleDevice::NotifyConnect: APPLEDEVICE TYPERECOVERY

If you read through it, it mentions a USB transfer failure, which accordingly means that the iPod could not transfer fully and/or correctly resulting in a failure and 'serial not found' which I think proves that it is because of the serial number that we are having this problem.

Message was edited by: Justin Neff

I very well could be mistaken, given that I am not a techie whatsoever, but I believe the "serial" referred to in the log is a serial driver, and it is saying that it can't communicate with the device through this driver.

Thasts what I meant to say about the driver failure, but you're probably right about the serial bit.

--NEW PROBLEM--

My Touch's screen has now gone blank; as if it has been put into sleep mode or has been turned off. Anyone else with this?

And what is error (1)?

Interesting, i got the same ** error (6) message 7-8 times using my laptop on XP .... fedup, i decided to use my colleague's desktop (also on XP) to restore. He has been using ipod classic, so totally no firmware in his PC cache.

Upon connection, iTunes initiated downloading 1.1.5 .... and my ipod touch was duly unbricked. I strongly suspect the problem started initially because of,
1. corrupted firmware downloaded, and
2. iTunes was ping out by apple server and unable to confirm the firmware version.

Now, I am going to try to do an update to 2.0 again later. Will report if i succeeded or not later.

I am glad i am able to unbrick my ipod.
Did the same firmware upgrade with my nokia phone, and it was bricked... and I could do nothing about it but write it off.

My touch serial no ends in W4T, not W4X. I haven't tried upgrading since the weekend, can't be bothered wasting my time until it's fixed. I'm overseas at the moment so will take it back to the shop when I get home.