Phone turns off when taking away from face

Are both of you using a case on the iphone? Mine did that when I put it in my old Iphone case. Since I have taken it out, it doesn't do it any longer.

Someone on here said that the new 3G has more sensors and the old cases cover or interfere with the sensors. Not sure how or why that would disconnect a call though. Try it without a case to see if it works.

Just so you know, the iPhone 3G antenna is not in the bottom of the phone like the original. Instead it is in the metal ring around the camera, the audio jack, the metal screen bezel, and the iPhone circuitry itself. Cases are all pretty much going to start causing interference.

Also to mention the proximity sensor(the thing that disables the screen when you put it to your face) is between the receiver and the outer edge of the iphone so if a case is blocking that then it will probably cause the issue.

Hmm.. thats strange. Mine does the opposite. When im on a call, and move the phone from my face, the screen is blank, but then it switches on with different options.
Im guessing its suppose to do that, i thought it was pretty clever.

Yeah Im having the same issue. When Im on a call and I remove the phone from my face the screen is blank im not able to do anything. I can't get it to come back on unless I end the call by pressing the bottom on the top. I wonder if there are any new cases that take that into account ?

Pressing that button should not end your call but bring your screen back. Normally I press that button and the select my options and go. I have to actually press the red end call bar to end a call. I can put someone on speaker and look up a phone number, add someone to the call etc and do several things on the screen without ending the call. The button at the bottom is kind of your space bar or tab.
That is how I think of it.

It is hard to get used to a touch phone. My cheek-bones have made many selections for me and hung up on people as well. My head set works well for me.

From what I've seen just about all of the new cases take the extra sensors into account. Most of them have opted to just leave the top area open, whereas the first generation cases often just had a small cutout for the earpiece. I've seen a few (Marware I think) that are closed off up there but do have a second cutout in the sensor area.

I was having this same issue consistently for the past day and a half where my screen would activate when it was against my face (my cheekbone would hit the speakerphone, etc) and then the screen would deactivate once I took it away from my face. I had my original iSkin REVO case on the phone. Switching to an open Belkin case tonight has fixed the problem.

I am hoping I don't have to replace my case that I was using for my old phone. My husband bought a case when we bought his new iphone but it covers the camera area. He has not complained of any problems but he is missing some calls for whatever reason. He has always missed calls in the house.

I have never had that problem before the new phone.

I did the same thing with disconnecting people when I bought my first iphone. I'm very clumsy and it took me awhile to get used to it. I'll bet your phone and your case is fine and you just need to get to know each other! 🙂

mine does that too!!!

Nope, I tried it without the case - same problem!