iPhone 3G stuck at the Apple logo screen; will not boot!
My iPhone 3G has been working all day. I rebooted it because it was hanging when trying to use some apps, and now it's hung at the Apple logo. It will not boot fully. I have tried to reboot the phone many times but I get the same problem. I let it sit there for 30 minutes and it does nothing.
Anyone else have this problem? Any ideas on how to fix it without doing a Restore?
Maybe they should have waited until December. Sheesh.
Total buzzkill.
December? What makes you say December...PLEASE tell me this is not when the next update is set, surely apple will release a mystery update very soon which fixes the 2.o bugs?!
Question for everyone who has gone through this process multiple times like myself...
I've noticed the sync order is for itunes to sync contacts, calendar etc first, then apps. Apparently apps take precedent in the pecking order over music, photos, ringtones, podcasts etc. If I actually get my phone to sync successfully with all of the above excluding apps, by unchecking sync apps I might get brave at some point and try installing apps one at a time. Is this the best way to test them? Meaning my phone is synced as before 2.0, and then sync apps, in theory they would sync last since the existing info remains the same?
Also, it seems itunes has a problem installing more than a few apps at a time anyway. My phone times out and freezes every time after successfully installing 1-3 apps. Has anyone successfully installed multiple apps, as well as sync additional music etc?
my iPhone 3G has very high frequency for crashing. Most of the them is related to application download and installation process. It has to be the firmware problem. I'm sure apple knows this and should be releasing new firmware soon. In the meantime, let's just post this problem into the apple FEEDBACK so let Apple knows that the new firmware is very very buggy.
All my applications have crashed once or couple times. Of course I have done all the rebooting, but still doesn't help. Google Map sometimes shut down by itself. Safari too. Man iPhone 3G makes me think I'm running in Windows Mobile but even worst with all these annoying crashes
This has happened to me 3 times now. I'm so afraid to reboot now because of this occurring. The worst is, this happens during business hours, and then I'm without a WORKING phone for most of my day and I look like a terrible idiot. And really, now that I know this happens I
AM an idiot for installing applications again. I suppose since the Genius Bar told me that I was the only idiot this was occurring to, that I thought it was a particular application that caused it. I'm not convinced this is a particular application causing this, but surely it might be.
I've even received a new phone the other day as a result of several dead pixels, and this same problem occurred.
Apple:
Can we please have some acknowledgement that this is an issue? Can you give us a work around until this is officially patched? This is the exact reason that the Enterprise customers are skeptical to adopt you for your platforms, because your support is useless.
This is the third time it has happened to me. I have an Aust Optus iPhone 3G. This is the first time that it has not recovered from a reboot (holding power and home for 7sec).
It was working fine this morning.. I put it in my pocket got it out a couple of hours later to make a call and the screen was blank. Restarted and it just hangs on the apple logo. Left it for 30minutes and no luck - still stuck on the logo.
So from here the only solution I can see is a DFU restore (this should also work for everyone else who's having problems not being able to get iTunes to recognise the phone)
DFU restore can be done by plugging the phone into the sync cable and opening itunes. Then hold Home and Power for 7sec (until the screen blacks out) then at that point you release the power button but keep holding home. Keep holding it until you see itunes detect a phone in DFU mode. From there you can restore and then use the option to restore the phone from your latest itunes backup once the firmware has been restored.
Saves you going to the Apple store to have them do it.
Hope that helps a few people get their phones working - however it's not going to fix the apparent bug in 2.0 so expect it to keep happening until apple solves it
Can we please have some acknowledgement that this is an issue? Can you give us a work around until this is officially patched? This is the exact reason that the Enterprise customers are skeptical to adopt you for your platforms, because your support is useless.
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This is spot on. I've got MobileMe and Exchange synced with my phone so today I can't use it for my meetings, emails and I can't be contacted by anyone. I've never had this happen with a blackberry or with my old Palm Treo or Samsung Blackjack. Now Windows Mobile ***** compared to the iPhone but when your put in a position in the middle of a busy workday where there is no way whatsoever to reactivate your phone it does make you look stupid. Most people can't install iTunes on their SOE build work machines so the phone is out of action until they get home - thats not really good enough. At least with any of the other phones you can do a hard reset - wipe it and make calls until your able to get home.
What happens in an emergency? can't even make emergency calls...
I have had this same problem, several times. Going through it right now in fact. Even tried the "one app at a time" method, which did nothing to fix the issue. Between this and my 3G reception, I am very close to returning my phone.
I've had about 70/30 success with waiting at the stuck apple screen for a minute or so and then clicking the home button, then the lock button, waiting a little bit, and then it loads to the screen saver screen.
Either way, this is completely unbelievable.
For all the time Apple gave itself to ready the phone and firmware (to say nothing of the MobileMe disaster), it's just amazing what a disaster this has been.
Hopefully next time they will release firmware first (several weeks prior), then a new product by itself, and at some OTHER time, a third service.
I know Jobs likes a "splash" with 3 big things coming out at once...
...I'm just not sure this disaster is the "splash" he was hoping for.
My iphone is now working properly, like it did before the update. It is without a doubt an app problem, the only way I could fix my issues and actually use my phone was to uninstall all apps. I neglected to say in my earlier post: I have a 1gen 8g iphone. This thread started out as a 3G discussion, but the problem is not at all 3G specific and the subject has spread out since to all iphones...........
I connected my iphone to itunes and checked all of my usual sync options- contacts, calendar, podcasts, ringtones, music & photos- then unchecked sync apps. Upon sync all apps were removed and everything else synced like a charm. I then backed up my phone.
Backing up took about 10 sec, not 30 min, and everything is working like a charm. I can now reset my phone and it "reboots" in normal time, doesn't freeze up etc.
I'm very disappointed, I want to use my apps but it's not worth the problems, and hours I have spent fighting my darn phone to work. Not to mention the hours, literally days, my iphone was frozen and unusable, very inconvenient and problematic.
If apple doesn't fix this ASAP, I would like a refund on the apps I have paid for. Roughly $50, yes I can install them when things are fixed, but who knows when that will be. I would rather have that money now and spend it again when I can actually use them. If apple had to refund people losing money, they might get the lead out!
This issue is real. My iPhone restarted itself early this morning and all I got was the Apple logo. This was the first time it happened, but it's very disconcerting when you can't even call someone in an emergency. I'm restoring tonight and deleting all of the app's that I've downloaded. It's not worth it.
This has been unbearable. I have had to nuke this phone 8 times now. I am running the edge phone with the 2.0 upgrade. I can't call people, I loose my contacts and very important information (such as passwords for different OSs, Databases and app servers), I am loosing important voicemail. This is horrible. I am an enterprise user and we have been pushing to bring some macs into the workplace but given all these problems, it's looking like we won't be buying them anytime soon. This was a very, very bad product release. This should have been tested a lot more before it was released. This is rivaling Vista. (or maybe Windows ME would be a better comparison). I have been using macs for well over a decade now and this is the worst product I've ever seen them release (I'm talking about 2.0). I have tried it without apps installed and it still gets hosed after a couple days so it is not just the applications from the app store. Pull all nighters if you have to just get it fixed quickly.
I totally agree djoplin! It's a horrible, inconvenient, inexcusable mess! I was without the use of my phone on and off for several days, including over the weekend when I had friends in town. It really impacted everything, and was a big problem. If I had any way to roll back or restore I would have, but you can't! No alternative available to roll back to the previous software, and itunes wouldn't even recognize my phone to restore, I was literally helpless!
I have spent countless hours doing everything imaginable, as mentioned in my previous post I even got a new iphone, but same issue. I had to install the new update, itunes forced me too. Even worse, it was hanging in "backup" all night-literally-and I finally hit the x to get out and at least activate my phone. So, I didn't get a full backup and lost a lot of important info.
So far, uninstalling all apps has worked, but I'm just waiting for the problems to start. I agree 100%, apple should be working around the clock, and if they are let us know something! We are all just in limbo, while they really haven't seemed to address the issues. It's crazy that after all the hype, and the months of talking about it, they have so many nightmare issues! I don't get it, they are really tarnishing their image. It's bad customer service to have us pay for apps and not be able to use them, I would like my $ back for now, who knows how long it will be before I can use them. It's like having $ in a safe you can't open!
PS) I thankfully didn't experience Windows ME, but I have Vista and really haven't had big problems, at least not of this magnitude!
