iPhone 3G stuck at the Apple logo screen; will not boot!

Oh! Here we go again - my 2nd restore of the day. *** is going on Apple? You maybe want to address the major F&*(ing failure of 2.0 sometime soon?? Maybe before I smash it into a billion pieces? Thanks.

spent hours last night restoring all the apps and getting all my settings back to normal manually after restoring it as a new phone in itunes then today on the train I turned it off to check if it was going to brick again and now it's stuck once again on the apple logo.

How apple can release such a dodgy firmware version or if it's an app problem how they can let these apps be released with code that bricks phones I really don't know. Maybe they aren't even checking the quality of the apps before they let people release them.

Unless I can figure out exactly what app or process is causing this I'm going to have to restore my phone every couple of days.

Apple will probably only acknowledge the issue once it's widely publicised on the IT news sites so I suggest anyone who's having the problem send details to these sites so everyone can be aware of it. It's not fair that users are frequently left without a working phone especially if it crashes while they are walking home from work or when they need to contact someone in an emergency.

veridian5 - Your story sounds exactly like mine. Ever since I upgraded to 2.0 my EDGE iPhone has been unstable doing spontaneous reboots, randomly kicking me back to the home screen, stuck at the Apple logo--whether I have apps installed or not. I have tried everything -- I've lost count of the times I've restored from backup, set it up again as a new phone and then added in apps one at a time, and still, seemingly at random, when I go to sync in iTunes it just spontaneously reboots and gets stuck at the Apple logo and never recovers. The only way to get my phone back is to do a full system restore on the phone.

C'mon Apple! Do something or at least give us a workaround other than having to restore the phone every friggin' day. This is a total disaster of a software release. Heads should roll, and someone who actually knows what they're doing should fix the software and actually test it this time. Did QA actually do any test passes on this version of the software? What a travesty. I've been a big Apple fan in the past and go back to the 128K Mac, and I've loved my iPhone for the first year, but this is by far the absolute worst software release I have ever seen from Apple or pretty much from any major software company. It is FUBAR. It reminds me of the bad old days when we had to reinstall Windows just to fix a driver issue. Apple, you should all be embarrassed about releasing such shoddy work.

Same problem here... My IPhone 3G hanging at the Apple logo after a home/power restart combination. Reinstalling the full system was the only option. Were some system files corrupted by some applications, or by a buggy system, or by some unapropriate firmware settings? Anyway, this is a critical issue... Thanks Apple, if the problem isn't hardware related, for finding a solution asap.

This also happens to me often. It seems when an app is updating or installing and I try try to do something else. Anything else for that matter.

So the latest app being used was the pandora radio app. I was updating. Not using and the phone crashed.
Also happened with the ebay app, and one other that was updated yesterday.

I am not restoring my phone again. this is absolute crap. I do not want to have to wait hours to restore and resync my phone.

This is very frustrating and I hope they fix this problem asap.

Restoring is only a temp fix. It will continue to do this lame crap.

If I have to restore my phone one more time I'm throwing into a lake! I can't believe this is such a cluster **. Having my phone freeze up and totally brick over and over is inexcusable!!! I feel like I hit the lottery if I can actually restore, because when my phone bricks, itunes doesn't recognize the phone at all to restore.

I did the math in time and $, apple owes me big time:

Roughly $50 in apps that I can't use, because I will not install them again until something changes.
I am now on week 3 of total **** with my phone being a brick, unreliable, slow or stuck in limbo
The time I have spent backing up, restoring, troubleshooting, restarting, outright fighting my phone to function at all, totals at a minimum 12 hours, no exaggeration.

In addition, I had to be worked in at the genius bar when my phone bricked the first time, because the appointments were booked for several days with everyone else having major issues. Thankfully I was given a new phone, after a total of 2 hours in the store. They advised when I signed in on standby some people wait for several hours. Unfortunatly my new phone has all of the sam issues, itunes forced me to install the latest update.

Lastly, my phone frozen, useless, and literally a brick for 24hrs, then another 12, and the third time 4 hours.

This all adds up to quite a deficit in my book. I want a refund for my apps until I can actually use them, and gee- maybe a credit for the time I haven't been able to use the phone at all! Not even for an emergency if needed. How about my wasted time, inconvenience and aggravation! Forget the snazzy features, I just want the simple phone function to work at this point! I can't count on it at all, I wish I still had my old razor as a backup!

I am on my second 3G with the same problem.... no hope in sight.

KingBee wrote:
Apple, you should all be embarrassed about releasing such shoddy work.

They probably are and that's why they don't say anything, they have that Apple thing claiming to be the best and absolutely perfect, better then everybody else. I think some of the Apple employees that hang out on this forum (you know who you are, don't give us that user to user only bs) should print out some of topics and personally take it to Mr. Jobs (or at least his secretary), if he is clueless, come on, somebody need to show him that problem in fact exist and grows with every day, and more time Apple keeps it quiet the worse the effect will be for them.

stephb1 wrote:
I want a refund for my apps until I can actually use them, and gee- maybe a credit for the time I haven't been able to use the phone at all! Not even for an emergency if needed.

What refund are you talking about, they don't even think any problems exist. Plus we can't even get a simple "sorry for the inconvenience", The lines are still in front of the stores, they're too busy counting profits. It's all about value now, few hundreds or even thousands of upset people are not important when they have hundreds OF thousands joining every day (I think they all are getting ripped off, poor believers have no idea what they getting themselves into).

You hit the nail on the head! I know a refund or some sort of compensation ( maybe a few free downloads??? ) is a pipe dream. I'm not one to want something for my trouble, but at this point I think it's owed- I really just want my phone to function! Credit my account for the 2 weeks my phone was a brick! Why pay for service that I can't use..... The worst part of the whole mess is apple acting oblivious. They are well aware, but it would be nice for them to throw us a bone and acknowledge the massive issues, at least give us an idea that a fix is in the works and possiblly let us know when!

I was feeling very sorry for the long line of people wrapped around the apple store waiting to buy an iphone, the funny thing is, the wait for the genius bar for all of us having issues was far longer-3 days- or standby which is a toss up, they advised on average people wait 2-3 hours, I got lucky.

It is just plain arrogant of apple to ignore those of us who already paid for our iphones, and are having such major issues. I agree the overwhelming number of iphones being sold is the main concern for them, why would they be in a rush to fix everything when they are being rewarded by raking it in?!

Being that they won't refund apps due to their error, not buyers remorse, no skin off their backs! In essence, they aren't feeling any pain, hopefully enough people will revolt and it will light a fire under apple's *.

I agree that the company has employees who skim the user forum, surely they know how many people are really angry. I can't understand why this whole thing hasn't been more publicized, every tech blog, tech magazine, review panel, website etc. should be talking about it. I know a few are, but most press focuses on the sales numbers.

I've left specific, non-rant feedback about every single issue every single time. I honestly feel like it goes into a dummy inbox straight to recycle, like talking to the wall! This has tarnished my whole view of the company, not because of the problems, but the total disregard from apple toward it's customers in terms of addressing, fixing, and making it right. I was in the market to slowly make the transition to apple, my next laptop and beyond, now I'm not really considering it. I feel like I've been misled, and scammed! Steve Jobs is starting to look more & more like a snake oil salesman.

Tyson, are these apps still working properly, specifically your iphone with them installed? Just curious?

Count me in on this problem. I've been ecstatic about my new iPhone until this morning when it went all "apple logo" on my arse. Pretty inconvenient as I had the 2 kids while my wife was shopping and we were supposed to coordinate to meet up.

Here's my theory, based on what people are saying:

Last night I installed some new software (Truveo and iTrans NYC Subway). I don't believe these are the problem and here is why. In addition to installing the new software, iTunes informed me that I had some application updates... a whole bunch of them. I dutifully downloaded them. Now, I don't believe this was the problem either. This morning, when I got up and was goofing off with the phone, I noticed that there were updates in AppStore. I clicked update all (I believe NYTimes was in there among others). That is where I believe the problem starts. BEcause there are all these applications in "updating mode" it would naturally take a while for them to all update. I of course went about my day bring my phone with me. I went from Wifi at home, to 3G on the road and maybe Edge a couple of times. Here is where I think the problem is. Updating apps on AppStore, I believe is the problem and perhaps the specific apps being updated have something to do with it. Perhaps the switching from one network to another could be a culprit as well.

They need to fix this. It is quite ridiculous.

-JP

Message was edited by: macguyincali

Your theory sounds good, but I purchased, downloaded and installed all my apps from itunes-laptop-iphone. I have never used the app store on my iphone.

It's funny how the darn phone seems to know the worst possible time to brick! Mine did it the weekend I had friends in from out of town, staying with different friends spread out, trying to coordinate plans, meet up certain places while out etc. Not to mention the second time when I had important business calls coming in, and needed to make. I resorted each time to looking up my contacts on outlook and calling them on Skype. I wish at this point I had a backup phone to carry, I can't rely on my iphone, I'm waiting for it to do it again at the worst possible time! I, like a lot of people, don't have a home phone, never ever used it and never really needed it until now.

It's a real shame we are all spending hours shooting in the dark troubleshooting! Where is apple?

My first bricked overnight. The second had a great run of 1 week and it just busted this minute while I tried to update 4 apps via the iPhone. It's frustrating and I hope that 2.0.1 (which they are testing now) fixes this. I'm just going to make them keep giving me new phones until it's fixed. What else can you do? eh.........

If it weren't the best product ever created I would have tossed it a week ago. It's worse that I have had a working iPhone for a year cause I know how great it is when it works, especially now with the apps. They have us over a barrel. I am surprised at the quality of the products recently. Everything I have ever gotten form them has been top notch. I also bought an Apple TV recently which has its issues. I think their products are ahead of the available technology. I'm sure the update will fix the problems but I still want compensation.