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Setting up OWA (Webmail) on iPhone 3G

Can someone please guide in setting up the OWA email on iPhone (downloading, not web access). I have been trying with Microsoft Exchange today but no luck...gives SSL error.

Here are the details:

Server: https://webmail.company.com
User Name: FirstName.LastName

It works perfectly with Blackberry.

iPhone 3G, Windows XP

Posted on Jul 12, 2008 8:53 PM

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Posted on Jul 12, 2008 9:04 PM

Try putting the server as just webmail.company.com instead of with the https:// some people have mentioned that seems to work.

And on the black berry I know it gave you an option for domain if you needed one you would type it in on the iPhone in the username field so Domain/FirstName.Lastname .

Some other people have mentioned that with OWA that they have to use those settings then if it fails to verify to save it and then change the settings so that SSL is off.
24 replies

Jul 16, 2008 12:50 PM in response to aloha01

Hopefully I can shed a little light on this for everyone.

There are Three different types of connections that people are talking about in this post:

1. OWA, or outlook web access.
2. Activesync, or OTA (over the air) sync to outlook
3. Imap

I'll go over the different types below.

1. OWA, This type of connection is a lot like a gmail or hotmail account. To connect to it, you go to https://yourserverswebmailaddress.com/exchange. For my situation, this is just https://mydomain.com/exchange but for some it may be https://mail.mydomain.com/exchange.

To trouble shoot this, go to one of those addresses on a pc or mac until you get either one of two responses. A. the outlook box with a username and password (good) or B. the warning about the ssl cert not being valid (bad)

If you get the second one, you have the right address, but you will not be able to use OWA on your iphone until the ssl cert is "fixed". (I think, can you just ignore the ssl warning? maybe) Many times this just means using a real cert from a real company (directnic works, and inexpensive) instead of self signed cert that the pc pda phones were ok with (if you imported them to the phone)

2. OTA sync. The main thing most of us bought the iPhone for this time around.
OTA sync is dependant on OWA working correctly, meaning that if OWA works with no certificate errors on a computer that you've never installed the certificate on, and you have SP2 for EXCHANGE, (not just SP2 for Windows Server) then you should be able to put your email address, username and password into the exchange part of the iPhone and have it do a couple of things. It will give you an error about autodiscover.yourdomain.com and then when you ignore that, it will say it's setup exchange(null) or something to that effect and sync nothing.

I've also found that you need to uncheck the box that says "require secure channel (ssl) under your virtual directory for exchange OMA, which should be there if OWA works correctly. if not, there are posts on this board about the kb article and how to create a virtual directory, but that makes me nervous that something else was wrong before...

To check that the box is unchecked, go into your IIS snap in, or manangement console, drill down to the websites>default website>exchange-oma and choose properties, in there, click on the Directory Security tab and click on the edit button under Secure Communications. uncheck the box that says require secure channel (ssl) and you should be set.

I'm pretty sure I've undone all the other tweaks over the last few days that i did trying to make this work, but if it still doesn't work, post and i'll try to find something I need to change.

Shawn
4byte4.com

Jul 16, 2008 12:51 PM in response to bradneal

I just got mine working after trying a bunch of the suggestions. Here is what worked:

Email: first.last@company.com
Server: webmail.company.com
Username: JUST my activedirectory login (NO DOMAIN)
Password: my active directory password

Taking out the company\user was the key... no domain. Now everything is syncing perfectly.

Jul 16, 2008 1:08 PM in response to noitalever

I can also verify things I do NOT have set that I've seen in this forum.

1. I did not eliminate the IP addresses from the exchange-oma IP address and domain name restrictions. I had originally opened it up to everyone, but put that back, it now lists 127.0.0.1 and my internal IP address as the only allowed ip's.

2. I did not Unapply any active sync policies. Those are default as I never really felt comfortable changing anything there because the wording wasn't quite right on my SBS2003.

3. My firewall only has the ports open that allow OWA to work. OWA is a great troubleshooting tool for this. USE IT! Don't even try to sync until you can get to your OWA page without any certificate problems. Also, make sure you didn't just import the generic cert into the computer your useing a long time ago, i recommend using a computer you've never used to go to your OWA page and make sure it doesn't give you Cert issues. THEN you know that you're good to troubleshoot any other issues.

4. Windows Server Sp2 is different than exchange sp2. windows update will NOT tel you it is not installed. belarc will NOT tell you it is not installed. Check it for yourself before you beat your head against a wall any further. I would have had way less trouble if I had done that. Right click on the name of your server in the exchange snap in and choose properties, it will tell you on that page what service pack you have. SP2 for exchange doesn't ask to reboot the server, but mine didn't work until I did.

Shawn
4byte4.com

Jul 16, 2008 8:28 PM in response to noitalever

I've tried both setting up Email with the OWA suggested parameters in window exchange and also in IMAP.

For the Window Exchange setup:
I think the problem I face before this setup is the verfication of the certificate. The iphone keeps telling me that the certicate of "mycompany.com" is not verfied. To address this problem I tried downloading/copying the webmail site certificate and importing it into the iphone through my POP3 email. The profile is installed but it tells me the certificate is not verfied. I'm not very familiar with certificates, but I think the first problem I need to fix lies there. Any ideas?

For the IMAP setup:
I've enter in the parameter from my previous posting and as other member suggested, I tried to configure the advance setting in the email account and enter in the port number of my incoming server (which i think is webmail.mycompany.com). First I'm unsure of the port number I enter was correct or not because my IT support team is unwilling to provide me with any of information. So I've tried port 443 & 463 so far but with no luck. Any ideas of what step I need to do next?

Any suggestion and help would be greatly appreciated!!!!!! You guys/ladies here are better then Apple's Tech Support team!!!!

Jul 18, 2008 7:00 AM in response to aloha01

After almost 1 week of sheer frustrations, I have been unable to connect my Iphone 3G to my exchange server at work.

I have tried probably every method discussed here, including restoring my iphone 3G several times. My issue has been elevated all the way up to apple engineering, and still no solution.

It appears that the issue is that I cannot connect because my company is using Exchange server 2003 with SP1.

I can connect any Windows Smartphone or Pocket PC and it will sync in what seems seconds….very fast. I have used windows phones connected to our server for more than 4 years, never an issue.

My company has the attitude of we “We don’t want you to connect, you are lucky to be able to use active sync on windows phones!!” So their change is not probable.

Has anyone found a way to connect Iphone 3G to an Exchange Server 2003, SP1?

Jul 22, 2008 12:50 PM in response to aloha01

OK, here is my information from Outlook OMA.

=============================================
Outlook(R) Mobile Access
Copyright (C) 2001-2003, Microsoft Corp. All rights reserved.

Ok

Outlook(R) Mobile Access Server: EDCOWA02
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7226.0
Outlook(R) Mobile Access Server, Microsoft(R) Windows: 5.2.3790.0
Outlook(R) Mobile Access Server, Microsoft(R) .Net Framework: 1.1.4322.2407
Mailbox Server: EDCEXC01
Mailbox Server, Microsoft(R) Exchange: 6.5.7226
User Mailbox: Luis.Cavada
Rendering Format: html32
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
========================================================

Can someone help me in figuring out what is the user name and exchange server which i need to setup in my iphone 3G Exchnage settings.

I have tried everything I cound think of, but no luck !

Thanks,

Jul 22, 2008 12:51 PM in response to aloha01

OK, here is my information from Outlook OMA.

=============================================
Outlook(R) Mobile Access
Copyright (C) 2001-2003, Microsoft Corp. All rights reserved.

Ok

Outlook(R) Mobile Access Server: EDCOWA02
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7226.0
Outlook(R) Mobile Access Server, Microsoft(R) Windows: 5.2.3790.0
Outlook(R) Mobile Access Server, Microsoft(R) .Net Framework: 1.1.4322.2407
Mailbox Server: EDCEXC01
Mailbox Server, Microsoft(R) Exchange: 6.5.7226
User Mailbox: Luis.Cavada
Rendering Format: html32
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
========================================================

Can someone help me in figuring out what is the user name and exchange server which i need to setup in my iphone 3G Exchange settings.

I have tried everything I cound think of, but no luck !

Thanks,

Setting up OWA (Webmail) on iPhone 3G

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