Can't resolve conflicts with Outlook Sync, Crash with AppleSyncUIHandler

I am having the same problem. The Conflict Resolver keeps popping up and telling me I have "135 sync conflicts" with my calendar and then if I click "Review Now," it crashes. Can anyone help with this?

I've the same problems..

System: WXP Pro NL, SP3
iTunes: 7.7
iPhone: Generation 1, 16Gb, firmware 1.1.4

When trying to sync the system says that there are problems with 139 calender items or contacts. When browsing all those items I saw differences between the types of the telephonenumbers, i.e. personal/work. When further browsing for items AppleSyncUIHandler crashes.

How can I solve that problem!!!!


AppleSyncUIHandler crashes

Same problem here, running Windows Vista SP1, iTunes 7.7 and iPhone 3G. Never had the problem with the first gen iPhone and earlier versions of iTunes.

It would be useful to find out what's causing this crash. There are a couple of things that would be useful to diagnose this problem. The first would be logging and the second would be a crash dump.

{quote:title=Enable Logging}{quote}
1) We need to enable the various logs, so let's start my opening a command prompt.
- Click Start > All Programs > Accessories > Command Prompt

2) Switch to the Apple Mobile Device Support directory to begin by typing the following (you can copy paste all of these):
CD "%PROGRAMFILES%\Common Files\Apple\Mobile Device Support\bin\"

3) Now turn on logging by typing the following (each line goes on a new line in the command prompt):
defaults.exe write -g SyncServicesLogEverything YES
defaults.exe write SyncServicesLogPersonalInfo YES
defaults.exe write OutlookSyncClient.exe ShouldLog YES
defaults.exe write SyncPlanObserver.exe ShouldLog YES
defaults.exe write com.apple.IE ShouldLog YES
defaults.exe write com.apple.WindowsContactsSync ShouldLog YES
defaults.exe write com.apple.WindowsMailSync ShouldLog YES
defaults.exe write com.apple.DeviceLink LogLevel 8
defaults.exe write com.apple.YahooSync ShouldLog YES

4) Once you've reproduced the issue, the logs will be placed in "C:\Documents & Settings\<username>\Application Data\Apple Computer\Logs\" You can compress these and email them to < aj.jones@apple.com >. Be sure and make the subject the same as this post

The next part is to enable crash dump collection:

{quote:title=Enable Crash Dumps}{quote}
1) In the command prompt window from before, type the following:
drwtsn32.exe -i

2) That's it! Once you've reproduced the issue, the logs & crash dump will be placed in "C:\Documents & Settings\All Users\Application Data\Micrsoft\Dr. Watson\" You can compress these and email them to < aj.jones@apple.com >. Be sure and make the subject the same as this post

I am having a similar problem at work. I sync my iPod touch at work with my contacts and my calendar in Outlook. Everything worked fine until I upgraded to iTunes 7.7.

Now my calendar doesn't sync at all. It also takes forever to sync. At least five minutes with no changes.

Same problem after an upgrade to 7.7 and 2.0. Like others here, I tried total deinstall/reinstall.

A solution that just randomly worked for me: I only had 4 conflicts (not 100+, so I count myself lucky). Since the conflict resolver crashes as soon as you touch it, I only knew what the first conflict was. I completely removed that item from the contact list, both in Outlook and on the Ipod. It was a recurring item, so I killed off all recurrences, too. Just tried to sync, and I now have zero conflicts. Can't say what will happen if the conflict resolver pops up again, but at least for now it's gone.

Hope that helps!

Exactly the same situation here - everything fine up till 7.7.

Can only sync contacts now not calendar.

Chris

I've a half workaround for the sync problem.

1. Connect iPhone to pc
2. Wipe Sync History in iTunes-Edit
3. Start Diagnostic Test in iTunes-Help
4. Select Connect and Sync options
5. Execute Tests (open command promt to see the process)
6. Manage sync errors without crashing AppleSyncUIHandler, mark outlook option
7. Finalize Diagnostic Test
8. Sync iTunes with iPhone
9. Test your applications and make combinations..

BE ALERT TO ERRORS IN THE SYNC PROCESS (iPhone <-> Outlook)

For both Contacts and Calendar, change values, add or delete items. Be shure to test both directions !!!!

Outlook -> iPhone (worked for me)
iPhone -> Outlook (no syncing)

My sync warnings are gone now but I see that there is no copying from iPhone to Outlook. The Contact items wich are edited in Outlook come double to the iPhone when changing aspects of an address, i.e. work/home/other

So you are warned... the old errors are gone but there are new ones instead.

i did not test the contents of iTunes. Did it sync or not?

Test it by yourself!

Hope this can help..

Harold

I had this exact same problem. Just resetting the Sync History in Prefs -> Syncing did the job.

Tried it, no dice. I'm just praying that getting the 3G will fix it, since I'm getting one anyway.

I fixed my problem by removing all items from the calendar and syncing. Then I could re-import the CSV export I had saved, so it wasn't much work at all.