Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Unable to Sync Google Contact Groups?

I'm having issues getting my iTunes to sync with my Google Contact Groups. It will sync all my contacts or none of my contacts, it won't recognize that I have a Group called Phone, which is the only group that I want it to sync with.

If I select Gmail there is a configure button, but it doesn't do anything except make me login to Gmail. I never see any contact groups listed in the box labeled groups. The selected groups option is just grayed out. I have already tried reseting my syncs within iTunes.

iPhone 3G, Windows Vista

Posted on Jul 13, 2008 1:07 PM

Reply
55 replies

Aug 31, 2008 8:57 AM in response to DanGarion

I've got the same problem sync'ing groups b/t google and mac address book. While I don't have a complete answer, here's a tip that might help.

I created a "smart-group" in mac address book called "MyPhoneGroup". For the selection criteria, I added some test in the note field, e.g. "BelongsInMyPhoneGroup".

Next, I went into google and created a new group, I also named it "MyPhoneGroup" (although the name does not really matter).

I then added, in google, the contacts that I wanted to be in the group.

After I had group in google, I edited each of the contacts and added the text "BelongsInMyPhoneGroup" to the "Notes" field.

Once I finished adding the new "tag"/"label" to the notes field in google I sync'd using iTunes. When I went into address book, my "smart group" was updated with the new contacts.

So this kinda solves part of the problem. You still have to manually manage the groups in google, add an additional "tag", and you have to use the "smart group" option in address book. But at least it's a start.

What actually surprised me though, was the fact that (unless I missed it) google doesn't use labels in a consistent way in their groups--but that's another story.

Anyway... Hope this helps.
-mw

Dec 7, 2008 3:23 AM in response to FrankRoberts

Gotta love Apple. They've never responded to a single concern I've had regarding their product and I've been having issues with this feature for months.

iPhone 2g 2.1 with new iTunes installed-getting same symptoms as the rest of ya. Select to sync, select google contacts, press configure and type in username/pwd, and nothing happens. no groups, nada. press sync and get something to the effect of "these contact lists are dramatically different, do you want to delete the iphone's and replace with google or merge the two?". I choose merge and nothing happens..


And, really, why isn't there a keep the iphone version? Some of us don't sync super-often and the iPhone is the most up to date version of stuff we have (I just sync w outlook to save a backup of my iphone). I digress, but is it that hard to add a 3rd option?

Don't know why I ask the an organization that doesn't respond a question that isn't rhetorical.

iTunes Unable to Sync Google Contact Groups?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.