Deleted E-mails turn grey but don't disappear

Question

Level 1

30 points

Deleted E-mails turn grey but don't disappear

Does anyone happen to know why, on occasion, when trying to delete e-mails from a POP e-mail account in Mac Mail (on the latest Leopard OS version), the message just turns grey but doesn't jump to the deleted folder?

Dual-core G5 2Ghz, Mac OS X (10.4.8), 1.5GB RAM

Posted on Jul 14, 2008 6:37 AM

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Answer 1

Jul 14, 2008 6:40 AM in response to N H H

Hi,

This would be standard behavior if in Mail Preferences/Accounts/Mailbox Behaviors you do have move deleted messages to another folder selected for this one account. Please check this.

Ernie

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Answer 2

N H H Author

Level 1

30 points

Jul 14, 2008 6:42 AM in response to Ernie Stamper

This is correct; so why aren't they moving?

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Answer 3

N H H Author

Level 1

30 points

Jul 14, 2008 6:43 AM in response to N H H

To expand, it only occasionally happens - where mostly, all e-mails once deleted happily fly off to the Trash folder.

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Answer 4

Jul 14, 2008 7:53 AM in response to N H H

With this Inbox for this one account open, click on View in the menubar and report whether Show Deleted Messages or Hide Deleted Messages is offered and whether that choice is black or gray?

Ernie

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Answer 5

N H H Author

Level 1

30 points

Jul 14, 2008 8:33 AM in response to Ernie Stamper

OK will report back.

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Answer 6

N H H Author

Level 1

30 points

Jul 14, 2008 10:30 AM in response to Ernie Stamper

Ernie,
the option for Show or Hide was enabled (to click) - and in doing so, oddly enough, then removed the messages I'd already attempted to delete and were grey.

So by pressing delete didn't work, but toggling 'show' / 'hide' deleted them.

Hmmm ....

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Answer 7

Jul 14, 2008 12:31 PM in response to N H H

If you have selected in Mail Preferences/Accounts/Mailbox Behaviors to move deleted messages to a separate folder, but the Show/Hide is enabled, then Mail has some confusion about the preference setting.

Make sure that the trash mailbox for this account has nothing of value in it, and the open Mail Preferences/Accounts/Mailbox Behaviors and deselect to move deleted messages. Same that change and quit Mail. Relaunch Mail by holding down the Shift key while clicking the Mail Icon (this keeps Mail from opening any certain mailbox or message) and immediately change the Mailbox Behaviors back to Move deleted messages to a separate folder. Test.

Ernie

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Answer 8

eiskate

Level 1

0 points

Aug 23, 2008 7:24 AM in response to Ernie Stamper

YES! This helped me immensely. I have tried many of the other suggested solutions from other people having similar problems, but this is the first one that helped me.
Thank you!

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