iTunes Install Error 1316-1603

hi Ella!

hmmmm. okay, the 1316 is fairly exotic ... i think you're the first one i've seen in an itunes context.

we have had success with these "undocumented errors" though.

first, throw away the current installers and download fresh ones from the website. here are the Installshield Tips and Pointers on installation best practices:

http://consumer.installshield.com/faq.asp#ts

apply these to your situation. (probably best to start off with the simpler ones and work up to the more aggressive measures.)

good luck! keep us posted on your progress.

... also, if you've got the time, would you mind reporting your error to InstallShield?

http://consumer.installshield.com/submit.asp

i'm not sure if they'll get back to you, but i guess if we keep reporting these "undocumented errors", we might get some more documentation on them sooner rather than later ...

love, b

well done Ella!

was this a "patience and persistence" thing, or did one particular tip from InstallShield seem to work for you? (just trying to work out what to suggest if someone else comes down with one of these ...)

love, b

lol yeah I would say it's patience and persistence

🙂 we need a lot of that tonight ...

love, b

Hi, i have the exact error as ella but my problem is, i cannot remove/delete the installer no matter which way i tried. Each time when i try to remove/install it, it will ask me if i want to remove all relevant files, i say yes and it will have the error 1603.
another case is the Error 1406, but i have already fix my registry key problem.
pls help me to solve the problem

Each time when i try to remove/install it, it will ask me if i want to remove all relevant files, i say yes and it will have the error 1603

hi Amy!

okay, if the
b only
error you're getting under these circumstances is the 1603, then we should attack the 1603 head on. See:

http://consumer.installshield.com/kb.asp?id=Q111019

and the installshield tips and pointers on best installation practices are also helpful:

http://consumer.installshield.com/faq.asp#ts

b but,
if you're getting a chain of errors prior to the 1603, we need to attack the first error in the chain. post back to let us know if that is the case, and which error you're getting.

either way, keep us posted on your progress.

love, b

OK.. let me see.. the first error..
I play the iPod CD
- Installshield Wizard shows and start to run
- Box: Confirm Uninstall comes up
"do u want to complelely remove the selected application and all of its features?"
- choose OK
- Installshield Wizard run again
(performing the requested operation)
- Error 1316 A network error occurred while attempting to read from the file C:\windows\installer\ipod for windows 2005-09-06.msi
- Press OK
- Error 1603 Fatal error during installation
- Presso OK
all box closed

Run iPod CD again
- Installshield Wizard shows and start to run
- Box: Confirm Uninstall comes up
"do u want to completely remove the selected application and all of its features?"
- choose Cancel
- Message: Set up is not complete. If you quiet the setup program now, the features you requested to add/remove will not be installed/uninstalled. you may run the setup program at a later time to complete the operations.
Are you sure u want to quit set up
- Choose Yes, then all box closed
- Choose No, Installshield Wizard run again
- Error 1316 again
- Press OK
- Error 1603 again

Hope you can help, i am dying to play with my ipod nano.........

Rgds
Amy

hi Amy!

the 1316 is a rare error (in an ipod/itunes context), but the fact that you're always getting it from a CD-based install immediately suggests a course of action.

put the CD in a drawer somewhere. download and save to your hard drive a fresh copy of the ipod updater installer. (we'll run the installation from there.)

if you're still running into trouble, try applying the general advice on installer error troubleshooting given here:

http://docs.info.apple.com/article.html?artnum=93976

... and the installshield tips and pointers on installation best practices often prove useful when trying to deal with these less-well-documented errors:

http://consumer.installshield.com/faq.asp#ts

keep us posted on your progress.

love, b

well, you mean download the installer from the website? i did that too but didn't save it to hard disc.

anyway, thanks for you quick response. i will try all your suggest and let you know how it goes tomorrow.

Thanks for your help.

i did that too but didn't save it to hard disc.

yeah, let's save it to the hard disk. installations from there tend to be more stable than from the CD or online. (and you get an archivable copy of the installer in case you ever need to roll back, too.)

good luck!

love, b

HELP !!

I download the iTunes.exe on my hard disk and tried to run the installation but still got the Error 1406.

What to do what to do??

amy

thanks... will try