error 1608

Hmmm, so you don't have any problems with any other application's InstallShield installer? It's just iTunes and Quicktime?

Yep. I've never had any other problems - only iTunes + Quicktime.

Ben

Any more thoughts?

I've got an external hard drive - I wondered if I could load iTunes onto that using a friend's computer, and then run iTunes off it. Any chance that would work?


Ben

yes, i know of pple who use iTunes via external harddrive. Just remember, have it hooked to your computer in ordert o use it, but you already know that.

I used a friend's computer to install iTunes onto an external hard drive, but now when I try to run the program it tells me my quicktime is not new enough.

But I can only find quicktime to download bundled with iTunes, which won't run because of the original error I was trying to solve. This would be an amusing irony if it wasn't so frustrating.

Any thoughts, either on how to update my quicktime sufficiently, or on new ways to combat the 1608? Thanks again for all your help, and I know none of this is your fault!

Ben

hi benlish!

But I can only find quicktime to download bundled with iTunes, which won't run because of the original error I was trying to solve.

good lord ... sorry to hear that this is still going on for you.

getting a standalone QT installer: i'm entirely sympathetic to your frustration. one of my personal gripes about the QT download page:

http://www.apple.com/quicktime/download/win.html

... is that although there is a link to a standalone QT installer on that page, it doesn't look like a link. (those bullet points down and to the right of the page that say things like "QuickTime FAQ" and "Version Availability"? they're links rather than text ... took me ages to work that out ...)

so as you don't have to deal with all that again, here's a direct link through to the standalone download page for QT 7.0.4:

Quicktime 7.0.4 Standalone Installer

love, b

Hi!

Quicktime gives me the same 1608 error, I'm afraid. Any other thoughts?

Thanks

Ben

Ben,

I feel your pain. I just spent 6 hours trying to get this bugger figured out. I tried all the settings that you had and still have no luck. I did manage to get an older iTunes install (v4.8) to hang, but it did create a log.txt.

It definitely seems like an InstallShield bug/error. One thing that I've noted is that I cannot get ISShield 9 or 11 to install properly -- going to C:\Program Files\Common Files\InstallShield\Driver\ there are only a 7 and an 8 directories.

I tried the standalone QT install -- no luck. Looks like v11 IS and I don't think I've got that working properly.

What's really a peeser is that I have a 2G 5GB (yep, the scroll wheel actually moved, back then) and I've never run into a problem this serious (read: debilitating).

Any help would be greatly appreciated.

Thanks.

Andrew

benlish,

Have you given the Apple engineers an installer log from either the Quicktime or the iTunes installation?

No, when I try to install using the "log-technique" above, it doesn't create a log.

It looks a lot like the problem is that Installshield isn't installing.

Ben

I seem to have also tried every single solution that could be found on that website, yet the problem still persists, and now it seems to occur for anything else I try to install. It doesn't even create a log.

Custom made Windows XP CPU: P4 1.8ghz, MB: ASUS P4B533, RAM: 768 MB, HDD: 10GB WD 2MB buffer and 80GB WD 8MB buffer

now it seems to occur for anything else I try to install

nothing is installing?

is this a work PC like Ben's, Winadept? is it on a corporate network?

if so, can you check with your IT people to see if there's any Security Policies on the network that get imposed "top-down" from the servers?

i've never seen this cause of installation problems associated with a 1608 before ... but i have actually seen it associated with the weird sort of greying out of DCOM preferences reported by the original poster (prior to benlish).

... and we've checked for darn-near everything else ...

love, b

Well, it occurs with anything that uses InstallShield or Windows Installer.
It seems to work fine with other installers.
And, I'm on a personal computer at home.

Well, it occurs with anything that uses InstallShield or Windows Installer.
It seems to work fine with other installers.
And, I'm on a personal computer at home.

hmmmmm. still pursuing the same line of thought here. (based on the fact that a SetImpersonations issue on an XP PC can compromise all InstallShield-based installations in the way that you describe.)

is that an XP Pro box or an XP Home box?

if it's a Pro box, can you check through the XP Pro instructions for this (different) error?

iTunes for Windows installation quits while publishing product information

... are you seeing anything unusual in the step 8 "Verify that both "Administrators" and "SERVICE" are listed" part of the procedure? are those options grayed out, or saying something like ASPNET?

if it's a Home box, check through this InstallShield KB doc again:

Configure the DCOM Settings on Your Computer

are you seeing anything greyed-out/otherwise-unusual there?

love, b

I am on a Home version of XP.
Actually, there's one thing that I can't do at one of the solution steps (has nothing to do with the DCOM), when it asks to check the permissions, when I access the Computer Management, the Local Users and Groups doesn't show up anywhere at all.
Also, I have already checked the InstallShield website, and it seems that ny SetImpersonations is set on what it's supposed to be.