Yet Another Exchange ActiveSync Problem

Question

Level 1

5 points

Yet Another Exchange ActiveSync Problem

Hi! Like everybody else, I am having an ActiveSync problem. The one thing that I haven't seen much of are log files from the iPhone. I would encourage others to try to use the iPhone Configuration Utility to view the console logs. I'm thinking that if we can do that, then we can maybe narrow down if we are all experiencing the same problem or if there are different issues.

Below is a snip of my log. I know it says "Can't find host", but it has to because it authenticates me fine.

Mon Jul 14 18:38:06 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:04 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:09 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x4000970 "can\M-b\M^@\M^Yt find host" 0x1f75e0
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: Autodiscovery task encountered an error: Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x4000970 "can\M-b\M^@\M^Yt find host"
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: Autodiscover task failed with status 0 and error Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x4000970 "can\M-b\M^@\M^Yt find host"
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x1c67e0 "can\M-b\M^@\M^Yt find host" 0x4003800
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: Autodiscovery task encountered an error: Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x1c67e0 "can\M-b\M^@\M^Yt find host"
Mon Jul 14 18:39:22 unknown Preferences[332] <Warning>: Autodiscover task failed with status 0 and error Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x1c67e0 "can\M-b\M^@\M^Yt find host"
Mon Jul 14 18:39:23 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:29 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:39 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:43 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:48 unknown SpringBoard[22] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 18:39:55 unknown dataaccessd[335] <Warning>: Registered for wake notification
Mon Jul 14 18:40:03 unknown dataaccessd[335] <Warning>: policy key going from [(null)]->[(null)]
Mon Jul 14 18:40:03 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x1162e0 is forcing PDP context 0 to be maintained.
Mon Jul 14 18:40:05 unknown MobileMail[35] <Warning>: Mach error in -[DADConnection updateFolderListForAccountID:andDataClass:] communicating with daemon: (ipc/send) invalid destination port
Mon Jul 14 18:40:05 unknown dataaccessd[335] <Warning>: cancelling task <ASFolderSyncTask: 0x136af0>: request: (null), connection: (null), response: (null) () -- previous GetOptions failure/error prevents it from executing
Mon Jul 14 18:40:06 unknown dataaccessd[335] <Warning>: <ASFolderSyncTask: 0x136af0>: request: (null), connection: (null), response: (null) () Parse error: no changed store!
Mon Jul 14 18:40:06 unknown dataaccessd[335] <Warning>: ASDaemonAccount Unrecoverable error 1
Mon Jul 14 18:40:06 unknown com.apple.launchd[1] <Warning>: Exited with exit code: 255
Mon Jul 14 18:40:06 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x1162e0 is releasing its assertion on PDP context 0.
Mon Jul 14 18:40:06 unknown dataaccessd[337] <Warning>: policy key going from [(null)]->[(null)]
Mon Jul 14 18:40:06 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x114810 is forcing PDP context 0 to be maintained.
Mon Jul 14 18:40:06 unknown dataaccessd[337] <Warning>: Registered for wake notification
Mon Jul 14 18:40:06 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x10e730 is forcing PDP context 0 to be maintained.
Mon Jul 14 18:40:06 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x114810 is releasing its assertion on PDP context 0.
Mon Jul 14 18:40:07 unknown dataaccessd[337] <Warning>: cancelling task <ASFolderSyncTask: 0x136370>: request: (null), connection: (null), response: (null) () -- previous GetOptions failure/error prevents it from executing
Mon Jul 14 18:40:07 unknown dataaccessd[337] <Warning>: <ASFolderSyncTask: 0x136370>: request: (null), connection: (null), response: (null) () Parse error: no changed store!
Mon Jul 14 18:40:07 unknown dataaccessd[337] <Warning>: ASDaemonAccount Unrecoverable error 1
Mon Jul 14 18:40:07 unknown com.apple.launchd[1] <Warning>: Exited with exit code: 255
Mon Jul 14 18:40:07 unknown com.apple.launchd[1] <Warning>: Throttling respawn: Will start in 9 seconds
Mon Jul 14 18:40:07 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x10e730 is releasing its assertion on PDP context 0.
Mon Jul 14 18:40:16 unknown dataaccessd[338] <Warning>: policy key going from [(null)]->[(null)]
Mon Jul 14 18:40:16 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x114870 is forcing PDP context 0 to be maintained.
Mon Jul 14 18:40:16 unknown dataaccessd[338] <Warning>: Registered for wake notification
Mon Jul 14 18:40:16 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x10e730 is forcing PDP context 0 to be maintained.
Mon Jul 14 18:40:17 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x114870 is releasing its assertion on PDP context 0.
Mon Jul 14 18:40:17 unknown dataaccessd[338] <Warning>: cancelling task <ASFolderSyncTask: 0x1363d0>: request: (null), connection: (null), response: (null) () -- previous GetOptions failure/error prevents it from executing
Mon Jul 14 18:40:17 unknown dataaccessd[338] <Warning>: <ASFolderSyncTask: 0x1363d0>: request: (null), connection: (null), response: (null) () Parse error: no changed store!
Mon Jul 14 18:40:17 unknown dataaccessd[338] <Warning>: ASDaemonAccount Unrecoverable error 1
Mon Jul 14 18:40:17 unknown com.apple.launchd[1] <Warning>: Exited with exit code: 255
Mon Jul 14 18:40:17 unknown com.apple.launchd[1] <Warning>: Throttling respawn: Will start in 9 seconds
Mon Jul 14 18:40:17 unknown CommCenter[25] <Notice>: PersistentConnection.dataaccessd.CC5257DE-D7CF-4ADC-A263-B4955A48672F.0x10e730 is releasing its assertion on PDP context 0.

Hope this can help somebody!!!

Macbook Pro, Mac OS X (10.5.3)

Posted on Jul 14, 2008 5:26 PM

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Answer 1

wiz562 Author

Level 1

5 points

Jul 14, 2008 7:10 PM in response to wiz562

Well, I think I might have a solution....it's at least a hint.

According to the Apple iPhone MS Exchange requirements, it says that you need MS Exchange 2003 SP2 or Exchange 2007 SP1. Double check the exchange version by going to...

https://<owa server>/oma

It should ask you to login. After logging in, go to the "About" tab. In the middle of the "About" tab, look at the line that says....

Mailbox Server, Microsoft(R) Exchange: 6.5.7226

Now, using the document on this site...

http://support.microsoft.com/kb/158530

You can take that number and lookup your exchange version. According to my version, it is...

Microsoft Exchange Server 2003 SP1

Which, unfortunately, is not compatible with the iPhone.

I hope that others will read this thread who are having problems and try this, just to see if this might be the problem.

Thanks!

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Answer 2

Jul 14, 2008 7:27 PM in response to wiz562

This is what i get as I set up my exchange account.

Mon Jul 14 22:22:41 unknown Preferences[353] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1202 UserInfo=0x3a511f0 "untrusted server certificate" 0x3a6e790
Mon Jul 14 22:22:42 unknown SpringBoard[23] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 22:22:56 unknown dataaccessd[355] <Warning>: policy key going from [(null)]->[(null)]
Mon Jul 14 22:22:56 unknown CommCenter[26] <Notice>: PersistentConnection.dataaccessd.6E845218-16D5-4A29-99B3-D41762C3B5B5.0x1165f0 is forcing PDP context 0 to be maintained.
Mon Jul 14 22:22:58 unknown dataaccessd[355] <Warning>: ASArray: Parse Rule Constraint Violation. Received 0 counts of code page 7 / token 0x17, but the parse rule says we have a range of 1 - 1
Mon Jul 14 22:23:30 unknown dataaccessd[355] <Warning>: policy key going from [(null)]->[(null)]
Mon Jul 14 22:23:30 unknown CommCenter[26] <Notice>: PersistentConnection.dataaccessd.6E845218-16D5-4A29-99B3-D41762C3B5B5.0x114d50 is forcing PDP context 0 to be maintained.
Mon Jul 14 22:23:30 unknown CommCenter[26] <Notice>: PersistentConnection.dataaccessd.6E845218-16D5-4A29-99B3-D41762C3B5B5.0x1165f0 is releasing its assertion on PDP context 0.
Mon Jul 14 22:23:37 unknown MobileMail[35] <Warning>: Mach error in -[DADConnection openDADConnectionOnRunLoop:] communicating with daemon: (ipc/send) invalid destination port
Mon Jul 14 22:23:37 unknown dataaccessd[355] <Warning>: <DADClientRequestFolderListUpdateTask: 0x113b30>{taskID:0x00003001 age:2ms}: account: 59A1B3AF-D5A6-4198-85E5-B5886A7D6B2B: error updating folder list
Mon Jul 14 22:23:38 unknown MobileMail[35] <Warning>: mail db had no sync anchor for folderID f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7. Will erase local messages, perform full sync.
Mon Jul 14 22:23:38 unknown MobileMail[35] <Warning>: Erasing locally cached messages for folderID f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7
Mon Jul 14 22:23:38 unknown MobileMail[35] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1202 UserInfo=0x45bda10 "untrusted server certificate" 0x41e1640
Mon Jul 14 22:23:38 unknown SpringBoard[23] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 22:23:39 unknown SpringBoard[23] <Warning>: lockdown says the device is: [WildcardActivated], state is 0
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: FolderItemsSync failed: Error Domain=DAErrorDomain Code=-1 "Operation could not be completed. (DAErrorDomain error -1.)"
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: error syncing folder: Error Domain=MFMessageErrorDomain Code=1041 "Operation could not be completed. (MFMessageErrorDomain error 1041.)"
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: server returned null sync key for sync of folderID f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7. Will erase local messages, perform full sync.
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: GetOptions request failed: Error Domain=DAErrorDomain Code=-1 "Operation could not be completed. (DAErrorDomain error -1.)"
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: mail db had no sync anchor for folderID f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7. Will erase local messages, perform full sync.
Mon Jul 14 22:23:42 unknown MobileMail[35] <Warning>: Erasing locally cached messages for folderID f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7
Mon Jul 14 22:23:47 unknown dataaccessd[355] <Warning>: -[ASDaemonAccount resumeMonitoringFolderID:]: warning, unable to find busy folder for id f20e5cbc0cd6cd4a84103eeb938eadd1-30c1fe7. _busyFolders is ()

I dont know wthat all that means. If anyone can help please do.

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Answer 3

wiz562 Author

Level 1

5 points

Jul 15, 2008 5:55 AM in response to dorkboy3000

Well....Just an idea. If you're using SSL, is it a self-signed cert? The line...

Mon Jul 14 22:22:41 unknown Preferences353 <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1202 UserInfo=0x3a511f0 "untrusted server certificate" 0x3a6e790

Looks like it's not allowing it because the certificate isn't signed by a CA. From what I've read, one way around this is to import the certificate using the iPhone Config Utility.

Hope that helps!

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Answer 4

MacXIt

Level 1

0 points

Jul 23, 2008 3:12 AM in response to wiz562

Hi,

A couple of things: I am unable to open the page https://<owa>/oma, although I could reach that my company has a 2003 EXCH server (I can't see the SP level or the build version).

Where can I check which releases of EXCH SVR are compatible with iPhone?

In the mean time, I will need to access through web...

Thanks!

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Answer 5

Aug 5, 2008 11:57 AM in response to wiz562

How did you get this log information from your phone.

I have a similar set. No front end server. Just a box. We're behind a firewall, but I have OWA enabled via SSL.

I didn't have Mobile Access enabled in ESM. Which is why the OMA test that someone didn't work. I now have that working.

I have my own certs and installed both the root and the site cert on the iphone. I don't know if this is a problem. If I don't use my own certificate server, I need to know what root servers are supported by the iphone.

I installed the certs on the iPhone, disabled SSL requirement and Forms-Based auth (only for testing) and now access EAS via SSL but now I get the "Exchange Server Verification Service Failed"

I'm trying to elinimated all the problems one by one and right now I have a lot of varialbes. Any help would be appreciated.

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Answer 6

Wintrmte

Level 1

20 points

Aug 6, 2008 8:39 PM in response to doungchak

Same as above post, how do you view the logs from the phone ?? I am trying to setup client based certificate authentication with our exchange 2003 server and am having a **** of a time getting it to work.

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