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MUST READ FOR iPHONE & UCONNECT USERS

A MUST READ FOR UCONNECT USERS**

i have a 2005 Jeep Grand Cherokee w/ uconnect and the new iPhone G3. i thought i had the same pairing issue (it paired fine, but would not connect when making a call).

i soon discovered that that the uconnect system worked fine with the iphone G3, but had a minor volume control issue that is mainly an inconvenience more then anything. not sure if this issue is the same with all uconnect models, however this is want i discovered. with my old phone (Treo 755), i found that when i made a call using uconnect, it would pickup the call as soon as i dialed. i was able to hear the call ringing before the other party picked up. with my iphone, uconnect for some reason will not pickup the call until the other party answers the phone or voicemail picks up. when the call picks up, i find that the car volume is much softer then normal and needs to be turned up .

one other issue i found, i had both my iphone and my treo in the car at the same time. i needed to turn off the bluetooth on my old phone.

my suggestion is that you go back and make a few more test calls. if your iphone paired correctly, you should be given the option to switch between, speaker phone, uconnect, and iphone. switch back to speaker phone until you hear the other party pick up and switch back to uconnect.

hope this helps a few of you.

iphone G3, Windows XP Pro

Posted on Jul 16, 2008 2:06 PM

107 replies

Aug 4, 2008 9:12 PM in response to akb34

I have a 2008 Grand Caravan and my iphone (first generation) used to connect to my uconnect. Don't know why it doesn't anymore. Most likely when I plugged it into my itunes to get updated. I am driving illegally, please help Apple!!!

cblock

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Aug 5, 2008 2:22 PM in response to akb34

Anybody have any luck with the 2.01 update?

Aug 5, 2008 3:03 PM in response to akb34

I updated my iphone 3G to 2.0.1, still no luck... come on Apple!!
(my iphone 2G worked beautifully with Uconnect)

I talked to Uconnect support and the customer service person read something from their monitor that said "apple and Chrysler uconnect are working together on this issue"... hard to believe, but ok!

The only way this will ever get fixed is if everyone complains to Apple and Uconnect.

mikeymiz

Level 1

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Aug 5, 2008 9:46 PM in response to cblock

Yeah!- a bit of false hope, actually. (Jeep Grand Cherokee '07 with UConnect)

I updated to 2.0.1 last night- and re-paired my phone today through UConnect. Didn't work initially- until my radio suddenly paused and I got an incoming call through UConnect. Worked for the remainder of that drive with numerous outgoing and incoming calls, but not when I returned to the car later on. GAH!
Back to annoying iPhone headphones... Try pairing your phones again- may work for you.

Let the wait for 2.0.2 begin?

wjcdiver

Level 1

0 points

Aug 6, 2008 7:16 AM in response to Disappointed in 3G

I have a 2007 Chrysler 300 C with UConnect. It has worked great with every phone, I or my wife and kids have tried except,
my brand new I-phone 3G. It pairs, but does they do not recognize each other. Hit the U-Connect button and get "Phone not available". Once in a blue moon a call comes in and I can answer it.

I just upgraded to 2.0.1 and no change. This is a real problem.

Bill

PEGirl

Level 1

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Aug 6, 2008 6:56 PM in response to akb34

I bought the 2009 Dodge Journey about 1 month ago and just got my iPhone 3G today. I have the same issue. It pairs but won't make a call through UConnect. When I dial from the phone it calls through the phone only not UConnect. I am soooooo bummed! It was a big decision to leave Verizon and I finally went for it only to find that my FAVORITE feature of my new car is useless. When will this be fixed?

GFIVE

Level 1

5 points

Aug 7, 2008 8:57 PM in response to akb34

Your only way to get Apple to hear about this issue is to post it here: http://www.apple.com/feedback/iphone.html.
Please write!!

jazzietx

Level 1

0 points

Aug 11, 2008 12:03 AM in response to akb34

I have a 2008 Dodge Avenger, and I am also sorry to say no luck with my IPhone 3G connecting. It pairs just fine, in fact continues to show it's paired; however all I get from UConnect is "Phone Not Available". I have the Priority set to #1, and have tried deleting and repairing a dozen times. Still no luck. I agree with the prior post to let Apple know. I submitted my feedback.

Len L

Level 1

0 points

Aug 11, 2008 6:58 PM in response to jazzietx

I have the 3g and the NyGig - it just started having weird problems. I reinstalled MyGig software 9.715. Everything ended up getting fixed plus the volume controls work better. This might help some scenarios.

Aug 14, 2008 1:08 PM in response to akb34

Let's try this again. I have a '07 Jeep Grand Cherokee with UConnect and a brand new 3G iPhone. The phone says it is paired but no incoming calls and no out going calls. "Phone not available". Spent an hour on the phone with Apple. Nice person on the phone even heard me in my car pairing the phone and then tried to call me....nothing...nada. The call came through the phone not UConnect. Her words, not mine, "Apple Bluetooth is guaranteed to work with an Apple Bluetooth device." I talked to the manager of the Apple store where I purchased the phone and he said the same thing. It's hard to believe some of the other posts that claim they actually got it to work....tried all their suggestions and nothing worked.
21 days and counting until I return the phone unless Apple addresses this problem. Pretty please...are you listening?

Aug 14, 2008 2:11 PM in response to akb34

Just got off the phone with UConnect (800-855-8400). Spoke with real human...quickly I might add and he said they (Apple) ARE aware of problem. The fix will come in the form of a CD that you get from your dealership not as an upgrade from Apple. They have no idea of release date or even if they have started working on it. He said to just keep calling back...great!?!? Keep up those complaints to Apple or off to the back burner it goes.

Len L

Level 1

0 points

Aug 17, 2008 4:43 PM in response to Gowanie Girl

Listen - If people are posting it works, then I have no reason to believe they are wasting our time. It's frustrating, but I had the same problem as noted above. I have a 2008 Chrysler 300 C, the iPhone 3G and the MyGig updated with 9.715 software. It works flawlessly - Have you updated to the new software?

Aug 18, 2008 5:16 AM in response to Len L

My Jeep does not have the MyGig system, just the UConnect. So obviously I can't update that software. I'm stuck waiting for Apple (and UConnect) to come up with a solution and it doesn't seem like it's a priority at this time. Phone goes back on Sept 7th if it's not fixed by then.

CaseyGV

Level 1

0 points

Aug 18, 2008 10:50 AM in response to Len L

One does not need to have a MyGIG to have UConnect. My 2008 Jeep Liberty has a standard Mopar radio that came with it, UConnect ready. It has a Mopar UConnect unit. Not the same setup as yours. It isn't possible to download software (at least that I've seen) to correct this issue, unlike the MyGIG radios...

Aug 18, 2008 9:54 PM in response to akb34

2.0.2 doesn't solve the problem. Not sure what 2.0.2 is for?

MUST READ FOR iPHONE & UCONNECT USERS