What constitutes an "Emergency Call"

When your phone is locked (Displaying the "Enter Passcode" screen), the lower-left button is "Emergency call". I presumed that this meant that only calls to 911 (or such) would work. Recently, my granddaughter, while playing with my phone, discovered she could make ANY call from this button. Needless to say, I was quite surprised! Anybody have an explanation for this behavior? (The phone's, not my Granddaughter's!)

sjf

iMac and Macbook Pro, Mac OS X (10.5.1)

Posted on Jul 19, 2008 8:43 AM

Reply
51 replies

Jul 20, 2008 5:26 PM in response to sjf_control

+"Emergency Calls+
+If iPhone is locked with a passcode, you may still be able to make an emergency call.+
+Make an emergency call when iPhone is locked: Tap Emergency Call, then dial the+
+number using the keypad.+
+Important: You should not rely on wireless devices for essential communications, such+
+as medical emergencies. Use of any cellular phone to call emergency services may not+
+work in all locations. Emergency numbers and services vary by region, and sometimes+
+an emergency call cannot be placed due to network availability or environmental+
+interference. Some cellular networks may not accept an emergency call from iPhone if+
+it doesn’t have a SIM, if you locked your SIM, or if you haven’t activated your iPhone."+
From Page 39 of the iPhone User Guide http://manuals.info.apple.com/en/iPhoneUserGuide.pdf

Jul 20, 2008 6:01 AM in response to sjf_control

Remember guys, we in north america are not the only users of this device. Some other parts of the world do not have a 911 call system, some places use regular phone numbers or variants of some other 3 digit emergency number, so to lock the phone down to a 911 will not be compliant for other countries.

So posting a bug report will be pointless.

Message was edited by: Mac Pro 8core - x86

Jul 20, 2008 6:04 AM in response to Mac Pro 8core - x86

I'm in the UK, and we can use either 911 or 999, however, I can dial any number, even numbers that aren't in my contact list - which defeats the object of the passcode lock - as anyone stealing my iPhone can make phone calls even though the passcode lock is on!

The emergency call number should be able to be customised by the network operator so that the emergency calls button will only allow that and not unrestricted dialling.

And yes, it IS a bug, it shouldn't be working like that.

Message was edited by: Tellytart

Jul 20, 2008 8:07 AM in response to jjjamie

"But I also think that when you have no reception/signal you will only be able to call the 911/999 etc. "


HUH? If you have no reception/signal -- you won't be able to call anybody!

If you have no service (different from no signal) then presumably you get 911/whatever only. But of course we all have service with our iPhones -- at least for two years.

Message was edited by: sjf_control

Jul 20, 2008 5:47 PM in response to sjf_control

This is a big security problem as I see it. I just called my brother from a locked phone, meaning if I loose is or it gets stolen anybody can make and receive phone calls, even international (they can make drug deals, phone terrorism, whatever, using my number!). My brother's SonyEricson emergency only let's him use 3 numbers (911 or for example in Russia it's 001 Fire, 002 Police, 003 Medical...). So I think it might not be a bug, as Apple sees it, but I never knew about it and now I'm not sure if it is safe, to use Apple;)

Jul 20, 2008 6:43 PM in response to Matthew Morgan

Matthew Morgan wrote:
This is a big security problem as I see it.


It's not intended to prevent calls from being made from the phone.



I'm sorry, but this makes absolutely no sense to me, why not? And why other phones don't let you call anybody when they locked? What is more important, you pictures and texts being seen by someone? Or you being blamed for somebody's illegal activities using your phone #? Anyway, I think both and that's why you have a passcode, don't you?

Jul 20, 2008 6:49 PM in response to Matthew Morgan

semantics..
I believe the passcode is to prevent personal data and any useage of the phone.

However emergency numbers do vary in the United States even. 911 is most commonly used but there are state by state highway numbers as well (ex. *HP, or any of the * numbers you see on the road sides).

Therefore the most appropriate solution in my opinion is for Apple to correct this bug and restrict the emergency numbers to a specific list of user defined numbers AND any number such as *HP or 911 itself.

Otherwise the alternative is to get rid of the fn screen all together since it is pointless then.

Jul 20, 2008 7:08 PM in response to sjf_control

I think if the iPhone were totally locked out from being able to make phone calls, then if something were to happen to you and someone was trying to access your "ICE" numbers, they wouldn't be able to get to them. How would anyone be able to call your emergency contacts. Of course I do want my data and personal stuff protected....but I do want someone to be able to find my "ICE" numbers if I were unconscious or something. Otherwise what purpose does the "ICE" numbers have?

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What constitutes an "Emergency Call"

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