What constitutes an "Emergency Call"

When your phone is locked (Displaying the "Enter Passcode" screen), the lower-left button is "Emergency call". I presumed that this meant that only calls to 911 (or such) would work. Recently, my granddaughter, while playing with my phone, discovered she could make ANY call from this button. Needless to say, I was quite surprised! Anybody have an explanation for this behavior? (The phone's, not my Granddaughter's!)

sjf

iMac and Macbook Pro, Mac OS X (10.5.1)

Posted on Jul 19, 2008 8:43 AM

Reply
51 replies

Jul 20, 2008 7:19 PM in response to Allan Sampson

To Matthew Morgan & Allan Sampson.
I see what you guys are trying to say, you right, but it doesn't proof that it's how it supposed to be. It's obvious to everybody else that this is in fact a bug and needs to be fixed. I know what's up, you can stop protecting your precious Apple here for a minute, they do make mistakes! It's proven. So here we find them and talk about what needs to be done about them. I sent them a feedback. Now I'm sure they will see this as well. Plus I want to share MY opinion with others, you don't have to proof me wrong as hard as you can, that's not a point.

Jul 20, 2008 7:23 PM in response to Chris Habig

Chris Habig wrote:
I agree. The passcode only exists to protect personal data. There is a reason Apple doesn't call it a "lock".


Settings --> General --> Passcode Lock --> On

Chris Habig wrote:
I don't want the button labeled in a way to give that person any indication that they can use my phone.


They shouldn't be able to use my phone!

Jul 20, 2008 7:39 PM in response to Allan Sampson

Allan Sampson wrote:
Just providing common sense regardless if you can only dial 911 or any number. You go a week or two, or a day or two not knowing where your phone is - any phone, you should notify your cellular provider.


As I said, you absolutely right, but the common sense is for Apple to make sure, that if for some reason you don't call you provider, or maybe can't call (you never know what king of situation people might have), they have a necessary security build in.

Jul 20, 2008 8:12 PM in response to Chris Habig

Chris Habig wrote:
Necessary security for what? How am I made safer by preventing someone from using my phone as a phone?


Ok, say I found your phone and called my friends in Russia and Germany for as long as I can before you snap and disconnect it, international calls are about $.25, so you'll get charged for that. Would that be OK with you? Or someone makes crank calls, and your number and name shows up? Should I go on?

Jul 20, 2008 8:14 PM in response to BlingMe

Any phone I've ever had prior tp the iP that had a lock in place w. "emergency only" always dialed 911 directly. Moreover, it didn't allow any other call to be made or feature to be accessed.

This feature on the iP isn't a lock it's more like a privacy screen--like those little stall/walls in the public toilets....

I don't know how some of you respond as you do....
The OP grandpa is right on. I guess he wanted to know if it was just his phone that did that (by some setting) or to all iP's by design (or omission.)

IMO it's silliness to have a lock that allows all calls to go through...

Jul 21, 2008 5:44 AM in response to jonnylovemac

"The OP grandpa is right on. I guess he wanted to know if it was just his phone that did that (by some setting) or to all iP's by design (or omission.)"

Well, actually I wanted exactly what's happened -- an open discussion on how the iPhone handles being "locked", and whether that is the way it SHOULD work. I was unable to find any discussions online, so I started my own.

And to the poster that claimed that "Emergency Call" was labeled to discourage it's use by the "Bad Guys" -- that's security thru obscurity, and simply doesn't work. The "Bad Guys" will always know more about how it operates than the average user. That's their job! The only person it discourages is the average user, who will assume (wrongly) that he is protected, and won't try to make normal calls without unlocking the phone, because he won't know its possible, and doesn't have to anyway.

If my 16-year old granddaughter can figure this out, you don't think the "Bad Guys" can?

sjf

Jul 21, 2008 4:37 PM in response to sjf_control

This is a smart decision on Apples part if you understand security. Allowing someone to only call 911 could potentially lead to problems. Someone might need to call their doctor or anyone else. They probably figure if someone steals your phone, you will contact them and they can shut if off. Most likely they will have some sympathy and remove any unauthorized call charges. Most likely if someone stole your phone, they wouldn't necessarily start to rack up tons of charges. This is a very small security concern. If however you were prevented from calling anyone while you were dying. I imagine the possibility of lawsuits would far outweigh long distance charges that could be written off anyways. If there was a problem with 911 and you or someone you loved was dying, would you want to be able to call another number? I know I would and Apple probably has enough sense to realize that as well. I would be surprised if this wasn't by design.

Jul 21, 2008 5:16 PM in response to MacUserKevin

I do understand security...

If I were dying -- i sure hope I don't have to remember my doctor's phone number. Of course even if I did, he would tell me to call 911. Your explanation supports MY position. Have a list of emergency contacts. This list gets displayed from the "Emergency Call" button. ONLY those numbers can be called without the passcode.

If I am dialing it while dying, I'm going to call 911 first. Then I will call others. And from my phone book since I know the code a lot better than I know a bunch of numbers.

And I'm glad to see SOMEBODY believes in the understanding and compassionate nature of AT&T. Frankly I haven't been exposed to that side of them.

And also the compassionate nature of phone thieves, too. I'm sure they would be quite willing to give me time to notice the phone is gone and have ATT turn if off before making any expensive calls.

Jul 21, 2008 5:21 PM in response to MacUserKevin

I agree! That's why I mentioned in my earlier post about the 'ICE' numbers. If my phone was on lock and I passed out or was in an accident and they (emergency workers, etc.) needed to retrieve my 'ICE' numbers from my iPhone to contact my family, I would WANT them to be able to get that information from my phone.

I feel that if my iPhone was stolen, I would report it right away and I'm sure AT&T would remove any charges incurred......not to mention, I have 6000 plus roll over minutes, so it would take someone a long while to rack up charges...LOL!

Jul 21, 2008 5:26 PM in response to MacUserKevin

MacUserKevin wrote:
Most likely they will have some sympathy and remove any unauthorized call charges. Most likely if someone stole your phone, they wouldn't necessarily start to rack up tons of charges. This is a very small security concern. If however you were prevented from calling anyone while you were dying.


They might be kind with you, or might say "Hey, it was your responsibility to report a lost phone, so sorry...", you never know. Maybe you had a little too much at the bar and kind of blocked out, wake up next morning and realize your phone is missing, call At&T and they tell you "How do we know that you weren't calling China all night and now reporting a lost phone so you don't have to pay", they do that all the time. What make sense is a phone manufacturer who cares about their customers and makes sure that won't happen to them. Now if you're dying, you call 911!, and if there is a problem, you call them again, they're the only ones who will come and save your life. If you are able to figure out you wanna call you doctor or your dad instead, you'll have no problem unlocking your phone, you'll probably have to do that anyway to find a number. I always taught that Emergency calling is now for yourself, if get hit by a car or brake your back snowboarding, someone else can use you phone to call 911 for you.

Jul 21, 2008 5:39 PM in response to BlingMe

BlingMe wrote:
I agree! That's why I mentioned in my earlier post about the 'ICE' numbers. If my phone was on lock and I passed out or was in an accident and they (emergency workers, etc.) needed to retrieve my 'ICE' numbers from my iPhone to contact my family, I would WANT them to be able to get that information from my phone.


And how are they going to retrieve you ICE numbers trough the emergency call button? Now I'm going to agree that you should be able to create a list of numbers you want to be accessible to others if your phone is locked, so someone can call your relatives in case of emergency or if someone finds your phone they might try to call your house or work number to let you know they have found it, like they have to do if you lose it in a business place, or a cab.

Jul 21, 2008 6:35 PM in response to [RM]

LOL, when I said dying, I just meant it in a generic sense. But yea it is a good point that it could be someone else using your phone and not necessarily you. I think the emergency call feature is specifically for other people. Whether its the criminal who stole your phone, the person who bought it from them or the person who doesn't have their own phone, but has to use yours while you are unconscious, for example. Even the criminal who stole your phone should have the right to call 911 or his sister who he knows is close by and can bring him to the hospital. He might have a kidney stone and doesn't want to pay for an ambulance. The whole point is Apple/ATT doesn't want to be sued by this guy. They would rather deal with unauthorized charges.

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What constitutes an "Emergency Call"

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