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iPhone 3G stuck on boot screen; no button reset helps

I was in the middle of updating to the latest Omnifocus app over Edge, and my iPhone crashed to the black apple logo screen. It sat for about 10 minutes like that, then 20. I've been issuing hard resets with both the sleep/wake and home button held down. It flashes about 5 seconds into that, then comes back to the apple log screen and just sits. It's been like this for over an hour now. iTunes won't recognize it since the software hasn't loaded itself.

Are there any other secret key presses I can try here?

G5 1.8G SP, 1.5M RAM, Mac OS X (10.4.3)

Posted on Jul 21, 2008 2:17 PM

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Posted on Jul 22, 2008 5:33 AM

http://forums.macrumors.com/showthread.php?t=334220

There are some posts on this thread that can help you.

I'll try to give you the instructions but you can always fall back to it:

1. Disconnect the iPhone from the sync cable. (You may want to restart your computer before doing all this)

2. Hold the Sleep/Wake & Home Buttons down for about 30 seconds. You should see the iPhone reset then turn back on, then turn off again.

3. Turn the iPhone back on.

4. Hold down the Home button.

5. While holding down the Home button, connect the sync cable back to the iPhone (Make sure its connected to you computer and make sure iTunes is up and running).

6. Continue to hold down the home button until you see the restore message in iTunes.

7. Continue with the restore.

I had similar trouble except mine was with Scribble. Hope this helps.
25 replies

Aug 21, 2008 8:34 AM in response to JoeZinVA

I was really hoping that I wouldn't have to bring it in. I've only had it for just 6 months, so I'm not worried about Warranty issues or anything. It's just frustrating to know that this is an issue with the 2.0.1 (2.0.0 ???) Upgrade, and not the phone. It was working perfectly fine before all of this, and for the most part since 2.0.1 as well; maybe a few apps would crash every three days or so...

I've tried everything else I can think of, I'm not sure what any of the Apple Geniuses would be able to do. How many times can you restore the phone, though, you know? And another thing, say it DOES need to be replaced? Would they replace it with an original iPhone 2G or with a new 3G model seeing as though they don't make the earlier any longer?

Uggg.

Aug 21, 2008 8:39 AM in response to KK Holiday77

I've actually read about that as well. Unfortunately, he doesn't make any mention of why the entire iPhone crashes, only that a fix is coming to resolve an issue with the APPLICATIONS Crashing. If I have to wait until the end of October to get 2.0.3, I'm going to be a very unhappy camper. And, how many people are really affected by this? I'm sure the number has to be WAAAAYYY up there... They gave me extra time for my MobileMe account when that was all messed up. What are they going to do about this phone fiasco?

Aug 21, 2008 9:14 AM in response to MidwayFlux

OK, So, after my SIXTH RESTORE in 2 days, and this time setting it up as a new phone and then installing everything and syncing all of my music and pictures... The Backup Worked! There was an Update to Solitaire available after the Backup finished and I installed it. That Worked, Too! Praise Be! So, Now I at least have a working backup to restore from in case anything happens, assuming the Restore will work...

So, there's your solution. Restore your iPhone a bunch of times. 6, to be exact. Just make sure that on the sixth time you set it up as a new phone and configure everything from scratch. 🙂

Yeah, that was sarcasm. It IS working, though. Does anyone else have any ideas???

Aug 23, 2008 6:04 PM in response to MidwayFlux

Yeah. I had to do a SEVENTH Restore. Check this thread out:
http://discussions.apple.com/message.jspa?messageID=7940526#7940526

Why should I go to an Apple Store to have one of them restore my iPhone to it's original state just so I can come home and put my music and apps on it and be right where I was before visiting said Apple store? I know how to restore the firmware. There isn't anything physically wrong with the phone. If there was, ALL of the people posting on these forums would have tried getting their phone replaced due to a software issue. When the problem is determined that it is software related, replacing the hardware becomes a non issue and is treated as such. And, like I said, almost anyone can reload the firmware. I can do that in the comfort of my home. At least Apple gives me the freedom to do that!

But, even if I don't load any apps onto the phone, it still doesn't show any of my songs! I've tried a number of things postes on these forums and nothing has worked at all. The only apps that will work are the ones on the phone when it is in it's original state. No Cro-Mag Racing or Poker for me. Just my trusty calculator. At least my contacts are still syncing across... Now if I would actually be able to see their birthdays in my calendar, THAT might be of use as well... Grrrrrrrrrrrrrrrrrr!!!!!!!!

HELP!

Sep 3, 2008 6:23 AM in response to Chris Robb

I recently got the Genius Bar to replace my iPhone after I had to restore it 5 or 6 times, including setting it up completely from scratch twice, all in the space of a week.

Every time the stuck-in-boot happened was while I was installing an app directly on the phone.

The new phone just had this problem, but it had nothing to do with installing apps on the phone. I did that earlier today, and it worked fine. This time it happened while (or after) just doing a normal sync in iTunes. I told it to sync before I went to bed, and woke up to the Apple logo and a very hot phone (with a dead battery pretty much, even though it's plugged in).

So at this point, while I'm tempted to go get this phone replaced too, I think it's probably a software problem and nothing will actually fix it until Apple fixes it.

iPhone 3G stuck on boot screen; no button reset helps

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