HELP!!!!! iTunes will not open!!!

Question

HELP!!!!! iTunes will not open!!!

My itunes used to work perfectly. But recently since a week and a half ago it will not open! I have tried almost everything I can think of. I've reinstalled it and uninstalled it. My norton anti-virus expired so I unistalled that and I'm not sure if any other virus programs are blocking itune access. I've been searching for help for way too long. please help me! i neeed itunes!
I am using an XP with service pack 2 and just recently installed itunes 6 several times.

Posted on Nov 11, 2005 3:12 PM

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Answer 1

Nov 11, 2005 3:15 PM in response to Kristen Muramoto

PS. I have not gotten a single error message and itunes does not show up in the windows task manager. HELP!!!!

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Answer 2

b noir

Level 9

72,336 points

Nov 11, 2005 3:15 PM in response to Kristen Muramoto

hi Kristen!

I have not gotten a single error message and itunes does not show up in the windows task manager.

gaah. okay, let's try the following technique to try to find out if you've got a nasty malware problem that is going around:

http://docs.info.apple.com/article.html?artnum=302538

... do you find any weird 4-letter or 6-letter names in your Startup that don't return any hits if you do a Google on the name?

love, b

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Answer 3

Nov 11, 2005 3:26 PM in response to Kristen Muramoto

I have the same problem. I've tried all of the fixes. I can get quicktime to work but not Itunes at all. I even tried the NIS firewall disable trick. No luck. MSCONFIG didn't help me either. HELP!!!!!!!!!!

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Answer 4

b noir

Level 9

72,336 points

Nov 11, 2005 3:37 PM in response to Alouch Whitfield

hi Alouch!

I can get quicktime to work but not Itunes at all. I even tried the NIS firewall disable trick.

let's try to work out what's going on. reboot your computer. then open your Task Manager to the Processes tab. try to launch itunes.

do you see an itunes.exe process appear? if so, does it persist in there or disappear after a few seconds?

love, b

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Answer 5

Nov 11, 2005 3:51 PM in response to b noir

HELP B!!! before i opened this discussion and even created my apple ID 20 minutes ago i read a bunch of discussions and you seemed to help so much! so now i really need your help because, like many others, i do not know what you mean by 4 letter and 6 letter weird names? and also i did an apple recommended step by step guide that was supposed to make itunes work after an upgrade but it didnt. please HELP!!!

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Answer 6

Nov 11, 2005 3:54 PM in response to b noir

Mine is doing the Exact same thing, I have deleted everything that has anything to do with itunes in hope of the next re-instal taking effect, to no avail, and I looked at the task manager and it does appear for about 2 seconds then dissappears...what can we do to fix this problem?

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Answer 7

Nov 11, 2005 4:01 PM in response to Kristen Muramoto

PS! quicktime WILL NOT open! an hour or so ago the quicktime program would open for a couple seconds but then it disappeared but i took no note of it. just now i tried to open it several times to see if that might be a problem for itunes and it gives me this message:

some of the file types associated with quicktime applications are currently associated with other applications. should i restore these file type associations to quicktime?

when i try to click YES the box disappears...

agghh! i need so much help!

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Answer 8

Nov 11, 2005 4:19 PM in response to Kristen Muramoto

for the 4 and 6 letter names I am still not sure what you mean but these are some i found:
qttask (but isnt that for quicktime?)CHECKED
yayraa CHECKED
pzpg CHECKED
ygpsstra2
mupzrle
exp
eydzbc
spnyerxp
hpppta
ilmtefcr
dumprep 0 -k
sfg_4075
PSof1
srebab
SsAAD
jusched
pokapoka63
evntsvc
spxx32

the first 3 are the only ones checked, the rest are not

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Answer 9

Nov 11, 2005 4:22 PM in response to Kristen Muramoto

Yes b, it appears on the task manager and then after a few seconds it stops running. Or somtimes, (I've done this several times) it disappears.

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Answer 10

Nov 11, 2005 4:23 PM in response to Kristen Muramoto

now when i open itunes SyS Fader shows up for 2 seconds but does nothing

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Answer 11

Nov 11, 2005 4:35 PM in response to Kristen Muramoto

If you type in those 4 and 6 letter names on goggle. Hit the search key. It should tell you what they are and if they are bad or from a legitimate source.

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Answer 12

Nov 11, 2005 4:45 PM in response to Kristen Muramoto

okay a lot of the ones in my list dont appear to have any matches in google....what now?

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Answer 13

Nov 11, 2005 5:09 PM in response to Kristen Muramoto

Well I wish I had more advice but thats as far as I've gotten with those letters. Hopefully B Noir will be able to shed somemore insight. I guess thats why we're on this board in the first place....

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Answer 14

Nov 11, 2005 5:19 PM in response to Alouch Whitfield

I've had a similar problem since installing the latest iTunes upgrade. Quicktime runs fine but iTunes just won't open. I did get an error message saying iTunes couldn't find some required files. After re-install the error message no longer appears but iTunes doesn't run.

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Answer 15

Nov 11, 2005 5:24 PM in response to Kristen Muramoto

I just uninstalled and reinstalled itunes/quicktime again but my quicktime shows up for 2 seconds and then dies...help!? i think ill download the stand alone again now

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