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Level 1

4 points

Suddenly locked out from iTunes Connect. What could be the problem?

I've been using iTunes connect without any problems until last Friday (July 18th). Since then, I can't login any more and get the message "Apple ID does not have permission to access iTunes Connect". My Apple ID is fine with all other services (Radar, ADC, iPhone Dev Portal, this forum), and hasn't changed for years.

I tried to contact Apple support, but apart from a not working suggestion to enter my apple ID without a space in it (as it is an old ID, it consists of my name as two words, not the email address), I got no response.

As this effectively *locks me out of iTunes Connect and my Application* waiting there for review, I'm really getting annoyed. My app is in there, I can't check, modify, update, adjust metadata or anything, and nobody at Apple seems to care.

It seems that they changed something in the iTunes connect login end of last week. Anybody who has similar experiences or ideas what could be wrong, or what support channel to contact at Apple to *get a response* before Holiday season?

Thanks for any hints!

MBP 17" 2.5 GHz, 4GB RAM, Mac OS X (10.5.2), I want my iTunes Connect Account back!!!!

Posted on Jul 24, 2008 8:31 AM

66 replies

Aug 7, 2008 8:18 AM in response to ddrei

Same for me now. Works fine but as of today i cant log into itunes connect.

Any more suggestions to solve this ?

golfmapz

Level 1

0 points

Aug 7, 2008 8:24 AM in response to ddrei

Same here ... Even now, going to itunesconnect.apple.com sends me to a page that sometimes says "no error" and the rest is blank, and sometimes to a page that says "an internal error occured"...

Maybe the whole system is down right now. Can anyone access it successfully right now??

Aug 7, 2008 8:51 AM in response to golfmapz

I get the same "No error" message and I have been able to access iTunes connect fine up until today.

ddrei

Level 1

0 points

Aug 7, 2008 9:07 AM in response to whosyourtator

ok, looks like its a system error then and no specific error for each of us. we are to gether in the sinking boat kind of 😀

golfmapz

Level 1

0 points

Aug 7, 2008 10:13 AM in response to ddrei

I sent in an email, and they responded saying that there was scheduled outage on itunesconnect, and that if my problem still exists tomorrow to email them again.

Wonder if that means no new app approvals today!

Aug 8, 2008 11:56 AM in response to luzluz

Are other people still having problems with this? I sent email to support a few days ago and I'm still unable to access iTunes Connect.

skwead

Level 1

0 points

Aug 8, 2008 12:14 PM in response to Dave Carlile

I'm still unable to access iTunes Connect either. I've emailed support a few times, including addresses from fdezjose post. No effect and no response from Apple except canned "acknowledgement of your email/submission".
At this point I'm seriously considering ditching this whole iDP mess I got myself into (including my finished but unrealeased app) and moving along to the other things...

Aug 14, 2008 9:48 AM in response to skwead

Are you still not able to access iTunes Connect?

I have never been able to access iTunes Connect either. I've sent several emails, each of which received a human-signed reply saying that they're "reviewing my enquiry", and I've also made several phone calls, each of which was "escalated" and promptly hung-up. It doesn't look like Apple has done anything at all.

Aug 14, 2008 12:19 PM in response to Chunky Lafunga

I'm still unable to access iTunes Connect. I've emailed several times, called and received the infamous "escalation". Still nothing. I've tried all of the steps in this thread with no luck. Very, very frustrating.

Aug 14, 2008 11:53 PM in response to Dave Carlile

Looks like I can get in now! I emailed chinadev@asia.apple.com and asia.dev@asia.apple.com (I'm situated in Hong Kong – use your regional support addresses), itunesconnect@apple.com, and itunesadmin@apple.com, and telephoned both the ADC Support numbers for the USA and Hong Kong.

skwead

Level 1

0 points

Aug 19, 2008 12:44 AM in response to Chunky Lafunga

No, I'm still locked out. I've also received numerous emails from iTunes Connect support personnel stating that they are investigating the problem, but it is still not fixed.
It is actually pretty amazing. I cannot believe that the problem is so complicated that it takes Apple weeks to fix it. Maybe I should mention the magic word "Android" in the next email to them...

Aug 19, 2008 7:37 AM in response to skwead

You're not alone. I've actually finished my app now, so once I get to iTunes Connect, assuming that ever happens, it sounds like I'll have to wait another 2 or 3 weeks to get my contract information approved. Android is looking prettier and prettier.

Ah well, onto the next app I guess.

Aug 26, 2008 3:02 PM in response to Dave Carlile

I've the same problem. I finished my app (which is ready right now), I then registered to the iphone dev program, I paid and I'm able to debug my app on the iphone, BUT I can't connect to iTunes Connect to submit my app!!! And I didn't change the Apple ID or what else...

So I paid 79€ to see my app on my iPhone... frustrating, I hope they'll extend the service the same days I'm wasting now...

Message was edited by: Luca Torella

Aug 28, 2008 2:01 AM in response to Luca Torella

and I tried all 3 email addresses, but no one answer...

Nov 3, 2008 1:56 PM in response to Luca Torella

I've also been having this problem for a week now, and no one at Apple can figure out how to get me to log into iTunes connect. I have two apps waiting to submit, and this is totally ridiculous.

Suddenly locked out from iTunes Connect. What could be the problem?