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Level 1

4 points

Suddenly locked out from iTunes Connect. What could be the problem?

I've been using iTunes connect without any problems until last Friday (July 18th). Since then, I can't login any more and get the message "Apple ID does not have permission to access iTunes Connect". My Apple ID is fine with all other services (Radar, ADC, iPhone Dev Portal, this forum), and hasn't changed for years.

I tried to contact Apple support, but apart from a not working suggestion to enter my apple ID without a space in it (as it is an old ID, it consists of my name as two words, not the email address), I got no response.

As this effectively *locks me out of iTunes Connect and my Application* waiting there for review, I'm really getting annoyed. My app is in there, I can't check, modify, update, adjust metadata or anything, and nobody at Apple seems to care.

It seems that they changed something in the iTunes connect login end of last week. Anybody who has similar experiences or ideas what could be wrong, or what support channel to contact at Apple to *get a response* before Holiday season?

Thanks for any hints!

MBP 17" 2.5 GHz, 4GB RAM, Mac OS X (10.5.2), I want my iTunes Connect Account back!!!!

Posted on Jul 24, 2008 8:31 AM

66 replies

Nov 3, 2008 2:11 PM in response to WhiteHusky

It took me 35 days from finding out I couldn't get into iTunes Connect until Apple fixed it. Keep calling - there's at least one customer service rep who knows what to do - took her about 3 seconds to fix it. You just have to be lucky enough to find her.

Nov 3, 2008 9:32 PM in response to Dave Carlile

I don't suppose you remember her name? (Half joking...)

emilevr

Level 1

0 points

Apr 1, 2009 8:55 AM in response to luzluz

Hi there.

Does anyone still have this problem? I have never been able to log onto iTunes Connect. I am really not looking forward to a 35 day ordeal. I am already involved in a 5 month cold war with Apple support about the lack of content in the South African iTunes Store. It seems Apple's plans / dates for giving us anything aside from a limited selection of apps (no games even) is a national secret.
(see the post at http://discussions.apple.com/thread.jspa?messageID=9206980&#9206980 for that long story if you're interested, especially if you can send me the mail address of someone to contact at Apple that will be able to help me)

Anyway, does the lack of any recent posts indicate that this was resolved for everyone? If so, please share how you got this resolved. My mails and support requests have not received any responses. It's about a week and a half now since my first request.

Thanks,
Emile.

scalba

Level 1

0 points

Apr 10, 2009 10:10 AM in response to emilevr

Nope, not resolved. I'm unable to access and trying to get it resolved.

May 2, 2009 7:02 PM in response to scalba

Add me to the list of ****** off developers. I've been trying to resolve my log-in issue for 3 weeks now. Haven't even received a response. I can't understand why such a simple issue can turn into such a frustration. It shouldn't be this hard for Apple to hire some tech support people who can reply to emails in a timely manner.

regev

Level 1

0 points

Sep 22, 2009 4:38 AM in response to emilevr

Yes, still having the same problem...

Ori

Suddenly locked out from iTunes Connect. What could be the problem?