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Apple TV 2.1 won't show in my iTunes Devices List

19531 Views 83 Replies Latest reply: Jul 21, 2009 11:58 AM by grahum RSS
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aBitGone Calculating status...
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Jul 26, 2008 10:55 PM
Hi all,

After updating with the 2.1 software this afternoon, my Apple TV no longer shows up in the Devices list in iTunes.

I've tried everything listed in http://support.apple.com/kb/TS1453, but still no joy.

My current setup is:
Mac OS X 10.5.4 (Build 9E17)
iTunes 7.7 (43)
Apple TV 2.1 (Build 227, 8N5519 - EFI 00DA.B00 - IR 2.4.4 - GF 3.1.0/2.9.50)
Apple Time Capsule (Version 7.3.2)

Everything works fine - the Apple TV shows in the devices list, and syncs as expected - when I'm using the 2.0 software, which leads me to believe that there is a problem with the 2.1 software in my setup.

Does anyone know of any solutions or workarounds, other than the obvious of doing another Factory Restore and reverting to the 2.0 software?


Best regards,
Anthony
MacBook Pro, Mac OS X (10.5.4)
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Jul 27, 2008 5:37 AM (in response to aBitGone)
    Welcome to the  Discussion Forums.

    Sorry the page you have linked to is not available (at least for me at this time), so I'm not sure what you have tried.

    Have you tried re-linking the library with the tv: settings/computers/connect to itunes library.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.4)
  • swanksalot Calculating status...
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    Jul 27, 2008 4:10 PM (in response to aBitGone)
    http://support.apple.com/kb/TS1453 is the article aBG mentions, and item number 2 is to reconnect the Apple TV to iTunes. I just had the same problem, Apple TV showing up in iTunes, but nothing syncing, my solution was to connect to a different library, then reconnect to the library I wanted. Is taking forever, but at least there is progress visible finally.
    MacBook Pro/Mac Pro/ MBA / iMac Intel/G5 1.8/, Mac OS X (10.5.2)
  • Chunk72 Calculating status...
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    Jul 31, 2008 6:31 AM (in response to aBitGone)
    I'm having the same frustrating problems as you.

    My ATV is missing from the devices list on my main iTunes library, but is showing as available for setup on my Powerbook and on the Mac Mini.

    I've updated to the new iTunes version, I've tried downgrading and all the fixes suggested so far short of deleting my iTunes library and starting again or reinstalling OSX.

    The annoying thing is the ATV will sync fine with the other machines, I can ping it all day long but it refuses to show up in Bonjour Browser or iTunes on my Mac Pro.

    It just works Grrrrrrrrrrrrrrrr!
    Mac Pro, Mac OS X (10.5.4), Mac Mini, Powerbook G4 12", iPod's & AppleTV
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Jul 31, 2008 3:52 PM (in response to aBitGone)
    When you tried the change library and change it back again thing, did the tv show in the other library.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.4)
  • Crave Calculating status...
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    Jul 31, 2008 4:42 PM (in response to Chunk72)
    I've been having the same problems off and on for weeks (before the upgrade as well as after). I've done everything the on-line troubleshooting page says multiple times. The first time I fixed it by re-setting up my Airport Express network. The second time I fixed it by plugging the ATV directly into an Airport Express. I've had success with each of those fixes for about two weeks each, but now I'm on my third time and I'm out of ideas.

    All of my software is up to date. I don't have any firewalls. I don't even have any password needed for network. I don't have any problems with the ATV connecting to trailers or the store. I don't have any problems with my two macs, a dell pc, and a printer connecting to the network and talking to each other. I ONLY have a problem with ATV showing up in iTunes... and it happens ALL THE TIME.

    Everything should be working just fine but they're not, so I don't know what to do. Really disappointed.
    Dual 1.8GHz PowerPC G5
  • monty77 Calculating status...
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    Aug 2, 2008 4:10 AM (in response to aBitGone)
    Having exactly the same issue here, very annoying!

    To get mine to reappear I have to reset the router for some reason which is really irritating. I've just disabled DHCP today on the router to see if that helps, I have a lot of wireless devices and was concerned that IP address changes could be impacting the Apple TV.

    Adam
    iMac, Mac OS X (10.5.4)
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Aug 2, 2008 4:52 AM (in response to aBitGone)
    Have you removed the tv entry in itunes/prefs/tv, before you try tv/settings/computers/connect to itunes.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.4)
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