Exchange account verification failed

Just making sure. Have you confirmed that you have Exchange 2003 with Service Pack 2 applied (and fully patched)?

Have you tested a Windows Mobile 6 device on +*your specific account*+ and ensured that worked just fine?

I didn't scour this entire thread, so I apologize if I missed any fine points where this was already addressed

I have been told we are running Exchange 2003 SP2. I would be very surprised if it is not fully patched but I have not asked that question specifically. (I will do so however.)

You also make a very good suggestion about WM6. I will ask my IT dept do that and see if there are any problems.

You also make a very good suggestion about WM6. I will ask my IT dept do that and see if there are any problems.

I don't think that this is cut and dried....

We have devices using WM6 and also Nokia S60 Feature Pack 2 working on Activsync withouty issue.

The iphone will not work with the same certificates - in fact the iPhone does not seem to offer these certificates when attemtpting connection although SSL is turned on.

This has been confirmed, the Administrator turning off certificate verification on the server and low and behold, the email did sync for the first time. As soon as the certificate checking was turned back on, it failed again.

We use 2-factor authentication, and although the Apple website says that it will work, it does not appear to.

Does anyone know how to setup OMA or OWA with an iphone with an RSA auth. page infront of it??

Still have not found a solution to my problem. Since the server log shows no evidence that I have ever reached the server (no sign of a failed login attempt), does that point to a possible firewall issue?

I am also having problems. It worked with no problems for me until today. I have tried everything, but would not sync anymore, and would not allow exchange account information to be verified, and the account no longer works. I tried:

- Saving OWA certificates through email on the iPhone.
- Turning off WiFi
- Trying "/" or "\" in the domain name.
- Different server names ( http://, https://, no http at all)
- SSL on and off

Nothing works. No luck whatsoever. Corporation does not support iPhone and therefore will no offer support. Our Webmail (OWA) access still works. I know they changed something with OWA on their end - an upgrade or something - and whatever they did, stopped the iPhone from working with it. But ActiveSync must be working because we are able to access using OWA.

Help?

I am having the same issues as you have expressed. I had a working iPhone 3G and had upgraded to 2.1, and was syncing fine...till last weekend when a patch was installed on the Exchange server. Our company does not support the iPhone, but Blackberry and other ActivSync phones are still working, only the iphone 3G does not sync anymore.

Is there anyone who has recently upgraded Exchange 2007 and had the same unfortunate experience?

I am getting the same error but other iPhone 3g users at my company are working just fine. They said they didn't have to do anything special with certificates. What could I be missing ?

I was having this same extremely annoying problem, and was giving up hope - thinking it was some weird kind of issue with the particular version of Exchange used at our university.

However I finally got it to worked when, for "Server" I typed in the web access server and not the server address used by clients like Mail.app

In my case, the outlook server was

exchange.umontreal.ca

But this did not work. I had to type

outlook.umontreal.ca

Which is the address of the web page used to access our mail.

Hope this helps someone,

Rick

Thank you.

It actually did help!

I ran into this issue with someone on my domain (I'm the local Exchange/BES/Domain Admin). It was a pretty simple fix once I put some thought to it.

His account was in an OU that I had not enabled "Outlook Mobile Access".

If you have access to ADUC (if you don't you'll have to get with your company's IT dept) have him enable the following settings on your profile under the tab "Exchange Features"

Outlook Mobile Access
User Initiated Synchronization
Up-to-date Notifications

If these settings were disabled, then that would cause your problem. Depending on how big your exchange forest is, this may take up to an hour to replicate. be patient and give it a try after a while.

My solution to this exact problem was to disable SSL.

Andy

Please,

Could You see your iPhone Console if you get a twice backslashes?

I filled domain\user at mail preferences, but the iPhone console shows domain\\user and the connection failed.

Thanks.

The console shows domain\\\\user.

I found that if you DON'T enter the domain name in the user field (or the "/" or "\")...JUST THE USERNAME...then I get a connection with SSL off over the Net (not WiFi).

Two phones have worked for me this way. I know I should set up an SSL...but I haven't.