Cannot download or revoke development certificate

Question

Level 1

7 points

Cannot download or revoke development certificate

This is a problem that I've seen reported in another thread, but I thought it was a good idea to highlight this specific problem, in case others are experiencing it:

After creating a development certificate, I am unable to download it. Clicking on the name or the download button results in a "Failed to download certificate" message. When I try to revoke the certificate (in the hopes of creating a new one which might work), I get a "Failed to revoke certificate" message.

Obviously, I cannot create a development provisioning profile without a development certificate. When I try to create a create a provisioning profile, it says that I need to create a development certificate first. So, my dev cert is listed, but I can't download it or remove it, or add a new one.

I can create, download and revoke distribution certificate, however.

Has anyone encountered this problem, or does anyone have a definitive solution?

iMac, Mac OS X (10.5.4)

Posted on Jul 30, 2008 9:02 PM

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Answer 1

Fender21

Level 1

0 points

Aug 13, 2008 7:18 AM in response to david.mcgraw

Wow, this is frustratating. I ran into this issue last night where I cannot download my developer certificate (although it's showing in my certs area). The error is "Failed to download certificate". I am also unable to revoke the certificate.

I called Apple Dev support this morning (per the discussion in this forum). They asked me to file a bug report at http://developer.apple.com/bugreporter. Here's the best part, when I try to file a bug report through their bug tracker I get:

*An error has occurred. Please report the error to Apple Inc. by emailing the error detail to devbugs@apple.com.*

Back

*For more details on the error, click this link*
*Error Detail*

Seriously, if your bug tracker is broke how the heck are we to report these things?

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Answer 2

mnajera Author

Level 1

7 points

Jul 31, 2008 8:47 AM in response to Thomas Marban

I've just recently contacted the support line in an attempt to "escalate" the issue. They had originally suggested that I just "revoke everything" and start over from scratch, but I pointed out that I can't even do that.

I've attempted to revoke the certificate on multiple computers (both Mac and PC), with Safari, Firefox and even IE, and the result is always the same (meaning that it is less likely to be some browser-specific bug). I believe the problem must lie with Apple's servers that manage the certs, if other people out there are having the problem.

They also told me that the support response is a bit backed up right now, as there are thousands of developers flooding them with questions, but hopefully this will get addressed sometime soon, if it is indeed keeping people from running code on actual hardware.

If you encounter this problem, can you also create, download and revoke distribution certificates, as I am able to?

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Answer 3

y!onel

Level 1

0 points

Jul 31, 2008 8:54 AM in response to mnajera

Hi,
Same issue for me here :
I have a certificate, I have been able to download it at some stage, but when I try to create a provisioning profile , I don't see my certificate in the list and get instead a "Please create a Development Certificate" message. Once clicked on the message, this goes to a page with a red message "You already have a certificate"... 😟
As you, I tried to revoke, thinking that I could restart from scratch but revoking does not work either: "Failed to revoke the Certificate" (like the download now as well)....
I tried to log out and log in back but this didn't changed anything.
If anyone knows how to get out of this situation...
Thx
Lionel.

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Answer 4

Jul 31, 2008 1:33 PM in response to mnajera

Same problem here. I stupidly revoke the certificate before removing the provisioning profiles, appids, and devices. Now, I can't do anything (add, remove, nor modify) on the portal.

Called techsupport and she said the issue is escalated to the next level and gave me a follow-up number.

What can i do with the follow-up no.? any way i can monitor the ticket?

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Answer 5

Jul 31, 2008 6:56 PM in response to SamuelLam

Careful with this. I just managed to do exactly the same thing trying to clear out all of my certs, provisions,etc to get new ones since my app is failing to get the the build stage in the distribution build and I assumed a faulty distribution certificate.

Even though I'm a company Apple considers me an individual and now I too am unable to create a new certificate for development because it says I'm in revoked status.

Needless to say, as an almost 20 year UI designer, Apple's terminology and processes here need a good shaking out. Support ticket filed ... days more now until my two apps hit the store.

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Answer 6

Jul 31, 2008 10:02 PM in response to Cocoa Touch Games

I agree with you. The enrollment certificate application and process are less then perfect. It looks like that is going to take Apple a while to straighten this out if ever.

You would think Apple technical team will monitor their own forum site and lend a helping hand, maybe not.

I'll try to give the support a call tomorrow, I get better help over the phone. Apple must have a long ticket queue. I am still waiting on responses from my other email requests filed last week.

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Answer 7

edge17

Level 1

4 points

Aug 1, 2008 1:00 AM in response to SamuelLam

Yea, same here. I've been trying to get my toolchain set up, but I just get the 'Failed to revoke the Certificate' message and the 'Failed to download the certificate' message.

Are people still getting these?

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Answer 8

y!onel

Level 1

0 points

Aug 1, 2008 1:11 AM in response to edge17

Hi edge17,
Yes, I'm still blocked at this stage.
What I don't really understand however is that, at some stage, I think I managed to download my developper certificate because I have it on my disk.
Actually, I have the 2 certificates on my disk :
- the AppleWWDRCA.cer
- the developer_identity.cer (I think this is the default name for the development certificate right ?)
But at this stage, two issues :
- I cannot create a development provisioning profile (my development certificate is not suggested in the add profile page, just a "Please create a Development Certificate" that goes to a page "you already have a development certificate" 😟 )
- so I wanted restart from scratch all the process and revoke the certificate, but I can't 😟 (cannot revoke)

So in the end I'm stuck.....

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Answer 9

y!onel

Level 1

0 points

Aug 1, 2008 6:54 AM in response to edge17

I've called the (french) support line (located in Edimburgh ! 🙂 and this seems to be a known issue from Apple side (so this does not look like a wrong manipulation from my side at least).
It's escalating....
we'll see what happens.

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Answer 10

Aug 1, 2008 12:14 PM in response to SamuelLam

Hey Guys, just got a email response from tech support with some new info. He gave me a PDF document to solve my issue Technical Note TN2217_iphone SDK Device Provisioning Assistance.pdf

Also, I notice that my portal is back to normal, and can create provisioning profile, will let you guys knows how it goes

BTW, the gentlemen said that the SLA or lead time for email support is 3 days. I guess that's a standard procedure

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Answer 11

Aug 1, 2008 1:37 PM in response to SamuelLam

It works! and the PDF document explains very clearly on the issue removing profile on the device (outside of xcode) as well as why restarting XCode is necessary after adding/ removing provisioning profiles.

This is awesome!

I learned my lesson now, that I will never mess with the Certificate unless all related provisioning profiles are removed.

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Answer 12

y!onel

Level 1

0 points

Aug 4, 2008 6:48 AM in response to Obscur909

Just fresh news from my side : the revoke / download is now working for me (has been fixed from Apple side) and I've been able to create my first provisioning development profile and deploy my app on the iPhone .
Great !

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Answer 13

gigabite

Level 1

1 points

Aug 5, 2008 4:31 PM in response to mnajera

I know this thread is a few days old, but have you had any luck downloading your development certificate? I'm experiencing the same issue and still unable to even approve a certificate. I just get the same message "Failed to download certificate." Has anyone figured out how to fix this?

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Answer 14

Aug 8, 2008 9:22 AM in response to SamuelLam

I'm getting this problem too, as I've just enrolled today. Unfortunately, I missed the Friday 5pm closing time for phone support, so I'm SOL until Monday.

If there's a list of "problem accounts", you'd have thought they'd be monitoring the problem or at least putting out a note about it.

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Answer 15

amweiss

Level 1

17 points

Aug 8, 2008 12:20 PM in response to mnajera

This morning I called tech support as well, and they said they are working on this problem (which they said they knew other people had the same problem). They also said they would email me when it's fixed, but frankly I will be amazed if I ever get an email (I'll just have to keep checking the portal). I agree with the others on this thread that this is a problem Apple should have fixed by now.

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