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Level 4

3,486 points

itunes 7.7.1.11

I updated iTunes yesterday (or was it the day before? I can't remember) as prompted. However, since then I have encountered two problems.

I manage my podcasts manually, and when I tried to transfer some podcasts from my iTunes library to my iPod as normal, they wouldn't sync. My iPod Touch would bring up the 'syncing' screen for a couple of seconds, before returning to the home screen and NOT having updated. It didn't seem to happen with all podcasts, and some worked if I re-downloaded them, but not all.

Secondly, it seems to think my apps all need updating, when in fact they are all up-to-date (confirmed by connecting my iPod to wi-fi and accessing the app store through that.

iPod Touch, Windows XP

Posted on Aug 1, 2008 5:03 AM

32 replies

Anna Sandham Author

Level 4

3,486 points

Aug 5, 2008 3:35 AM in response to Anna Sandham

nope, old version wont work because the dtl (or something) has been created by a newer version.

SORT IT, APPLE!

Aug 5, 2008 4:30 AM in response to Anna Sandham

Itunes 7.7.1.11 removed most of my paid applications and then told me some of the itunes songs were not authorized for my computer and did not load them. It took an hour to restore and is still holding two of my songs hostage. It really ticks me off because the songs it is holding hostage I paid for twice already because of the stupid "not authorized for your computer" message.

Any response from Apple?

cocomo

Level 1

4 points

Aug 5, 2008 5:28 AM in response to ManyComputers

Ah-haaaaaaaa! See what you mean! Complete BS! Same here - can't authorize the WHOLE ALBUM I just PAID FOR last night and I'm screwin' about it! Sick of them messing people around . . and then not rectifying problems - leaving us here all frustratd. I've even considered purchasing again - but don't wanna throw away any more of my money!

Aug 5, 2008 9:25 PM in response to riclaso

I did all of that and it worked...briefly. Either me closing the ipod drivers notifier when it was done installing refroze iTunes, or it froze again on its own. I repeated the uninstall-clean-reinstall and now iTunes is back doing the same old thing, pretending to sync and then ignoring the iPod after about 10 seconds of nothing.

I guess I will just wait for the next "fix" to be released by Apple.

saandahn

Level 1

0 points

Aug 6, 2008 2:32 AM in response to Anna Sandham

Here's the fix for iTunes 7.7.1.11 freezing when you're trying to shut it down, if you're using Eset Nod32 antivirus program. I tried it myself and it worked perfectly.

http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&article id=760

Aug 6, 2008 3:43 AM in response to ManyComputers

It should be possible to rectify double, triple, etc. purchases through the iTunes support site afterwards. You can ask to remove them and have them credited on tour account again.
I've seen the possibility once, but I can't remember the link.

Good Luck.

Aug 6, 2008 3:45 AM in response to saandahn

I'm using's 'Eset NOD32' intivirus indeed. I'll try the link and see if it works.

Thanks!

Aug 6, 2008 7:37 PM in response to saandahn

Wow that was totally unexpected.. But it did solve the problem.
Thanks!

Aug 6, 2008 9:25 PM in response to Anna Sandham

A friend got this in email from iTunes support:

"I do want to apologize again for the inconvenience. The issue that your account is facing is a fairly widespread error for which has affected many of our customers. In order to correct the error with your account, I am having it looked at by an engineer..."

So it appears that they know about the problem. Good news. Hope they fix it soon.

Aug 6, 2008 10:33 PM in response to sjohnson717

My new policy saved me this time! Don't download ANY updates til the coast is clear. And clearly it's not clear for 7.7.1.11!!!

Aug 7, 2008 9:19 AM in response to stephen w

For the record, I just installed this update, and had no issues with either iTunes itself nor syncing an 80GB iPod Classic or iPod Touch. Keeping my fingers crossed... 😉

Aug 7, 2008 9:25 AM in response to JustinStolle

Very curious indeed. I hope it continues to work for you.

I have found that content purchased after 8/1 works; older content doesn't--for me.

Aug 8, 2008 7:25 PM in response to Anna Sandham

I'm also using NOD32...
Just exclude C:\Program Files\iTunes\iTunes.exe in IMON
Then everything work fine 8-)
Thanks so much!!!

ppcx

Level 1

0 points

Aug 8, 2008 7:48 PM in response to Anna Sandham

This happens to me, too, with my new iPhone 3G after updating to 7.7.1 on a Mac. In my case the Sync In Progress (SiP) screen would appear for a few seconds and then go away while iTunes keeps thinking it is still backing up or syncing or whatever it was thinking it was doing.

I ended up restoring two folders on my Mac from my Time Machine backup to take iTunes back to 7.7 and I can sync again. I'm staying at iTunes 7.7 and iPhone 2.0 (not 2.0.1) for now.

Aug 9, 2008 9:01 PM in response to Ivan Wong (HK)

Thanks Ivan. That solution works a treat for me too.

I hope this problem is corrected in future iTunes 'upgrades', as it is a pretty clumsy, "band aid" solution to allow an application to operate outside of virus protection. Someone will eventually find a way to exploit that back door!

Cheers.

itunes 7.7.1.11