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Ipod Touch Stuck on Apple logo

17500 Views 46 Replies Latest reply: Sep 24, 2008 7:38 PM by mgdanna RSS
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surferfreak03 Calculating status...
Currently Being Moderated
Aug 3, 2008 12:23 PM
My ipod got stuck on the apple logo, i've tried resetting it like 12 times, then I connected to the computer, it reads it but then itunes gets frozen, and its still stuck on the same screen.
Compaq, Windows XP
  • blackbelt534 Level 2 Level 2 (385 points)
    Currently Being Moderated
    Aug 3, 2008 12:56 PM (in response to surferfreak03)
    have you put the ipod into recovery mode,, and then connected it to the computer, if you do it right it should say itunes detected an ipod in recovery mode and prompt you to restore.
    Dell Dimension e310 Windows XP, Hp PAVELLION Laptop, Windows Vista, 8 GB iPod touch
  • Michael Standing Calculating status...
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    Aug 3, 2008 1:09 PM (in response to surferfreak03)
    Hi,

    I had the same problem. Sounds like you may need to put your Touch into `recovery` mode. Turn your Touch off then while holding JUST the Home button on the Touch, plug it into your computer. Keep holding the Home button (on the iPod) until something appears on your iPods screen. After this, iTunes should recognise your iPod and offer to do a full restore for you.

    http://support.apple.com/kb/HT1808

    Hope this helps.
    iMac G5 ALS 20", Mac OS X (10.5), MacMini - iPod Touch 8GB - iPod 30GB Video (Black) - iPod Shuffle (Original)
  • Copabooey Calculating status...
    Anyone else have that problem after upgrading to 2.0? Tried all the reset options and it also doesn't show up in iTunes.
    Sony, Windows XP
  • its2die4 Calculating status...
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    Aug 3, 2008 6:50 PM (in response to Copabooey)
    YES!!! I have the exact same problem! Any help out there?!

    Thanks!
    HP Pavilion Laptop, Windows XP
  • Copabooey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2008 9:58 AM (in response to its2die4)
    Looks like I'm off to the Genius Bar tomorrow.
    Sony, Windows XP
  • Imthedrummer Level 1 Level 1 (35 points)
    Currently Being Moderated
    Aug 25, 2008 5:06 PM (in response to Michael Standing)
    wow thanks i had the same exact problem. it's restoring as we speak
    PC, Windows XP, iPod Touch -8G- 1.1.4
  • Imthedrummer Level 1 Level 1 (35 points)
    Currently Being Moderated
    Aug 25, 2008 5:10 PM (in response to Michael Standing)
    does it usually take a really long time to 'prepare the iPod for restore'?
    PC, Windows XP, iPod Touch -8G- 1.1.4
  • topherburk Calculating status...
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    Aug 25, 2008 5:54 PM (in response to surferfreak03)
    I've had the same thing happen to me. I've tried for the past day and I've had no luck with it. The ipod crashed right after i downloaded an app. I've been seeing many postings today with people having the same problem...it makes me wonder if there is possibly something wrong w.some apps or one in particular.
    I cant get my ipod to work so I guess I'm going to the Apple Store.
    Mac OS X (10.4.11)
  • topherburk Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 26, 2008 3:02 PM (in response to topherburk)
    I got my ipod to work after restoring was which is a big pain in the @ss....I'm certain that is was a downloaded app that did this. Apple...the buyers are loyal to your products...Fix this in your app store with the developers...This was a huge inconvience!
    Mac OS X (10.4.11)
  • sohogirl Level 1 Level 1 (115 points)
    Currently Being Moderated
    Aug 26, 2008 5:30 PM (in response to topherburk)
    I'm on my third restore since last night. It just keep getting stuck! I'm going to try one more time then off to the Apple store, I really can't take this anymore. I just want the darn thing to work! *Apple should NEVER EVER talk about the problems Microsoft have EVER again, I have NEVER had this many problem with any of my PC in 15 years! This SUCK!!!!!!!!!!!!!!!*

    SG
    PC, Windows Vista, Ipod Touch Now, I want a MAC!
  • sohogirl Level 1 Level 1 (115 points)
    Currently Being Moderated
    Aug 26, 2008 5:35 PM (in response to sohogirl)
    In Apple's defense, I'm sure some of the problems are due to buggy apps! But, they should do a better job screening these developers especially since Apple will take the rap for a non working Iphone or Ipod Touch.

    This really is terrible, I can't use my Ipod and it is really ******* me off.

    SG
    PC, Windows Vista, Ipod Touch Now, I want a MAC!
  • dimeboy Calculating status...
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    Aug 26, 2008 6:48 PM (in response to sohogirl)
    I had the same problem and I took my iPod Touch to the Genius Bar. They replaced my iPod with a new one without really knowing what the problem was. Its only been a few days and the same problem is having once again....It definitely is an application issue. Per the recommendation made by a person that had the same problem, I am restoring my iPod right now. It is taking a very long time just to reset itself.... This is a very big waste of time and frustrating for all iPod owners. Also, it must be costing Apple $$$ to replace for those having this same issue. I am hesitant on re-installing my apps, nor puchasing new ones... This should be considered a serious matter. Apple definitely needs to investigate immediately to resolve this issue.
    Toshiba PC laptop, Windows Vista
  • sohogirl Level 1 Level 1 (115 points)
    Currently Being Moderated
    Aug 26, 2008 6:58 PM (in response to dimeboy)
    Someone suggested, installing one app at a time. This might help to identify the offending app. I really don't want to get a new Ipod, I'm not sure that would help and there is no telling what problems I would get with the new Ipod.

    SG
    PC, Windows Vista, Ipod Touch Now, I want a MAC!
  • dimeboy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 26, 2008 7:11 PM (in response to Michael Standing)
    If anyone has a clue to the application causing this problem, please share with the rest of us.
    Toshiba PC laptop, Windows Vista
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