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Level 1

14 points

Mail Does Not Connect and Receive

All - I live in New York City and have a new iPhone 3G with the latest 2.0.2 update. I have three Pop accounts set up on it (including a Gmail account, a Verizon.net account and a personal pop account) and I have it set to check them every 15 minutes. For the first week I had the phone, it grabbed mail perfectly. Now it does not receive e-mail either automatically or manually (when I manually try to refresh, it just churns and churns and doesn't fetch my mail). I have not changed any settings since initial setup.

Note that the phone does update my e-mail when I restart it, but after that it just starts failing again (in other words, the only time I get new mail is when I restart the phone). This happens in all modes of access -- Edge, 3G and Wifi. Does anyone have any ideas of what could be happening?

iphone 3G

Posted on Aug 20, 2008 1:59 PM

23 replies

Aug 31, 2008 1:34 AM in response to Matt Unger

same problem - none of the accounts retrieve mail now. This is MUCH too frustrating - I think it's time to return the phone and get out of the ATT contract. don't get me wrong, it's a great little computer, but I think it has to many issues at this point!!! (2 restores in 5 days - who has the time??? - and patience) Returned one phone after 2 weeks due to the back cracking.

Aug 31, 2008 3:02 AM in response to Matt Unger

I too am having a similar problem. Mail will not fetch my emails automatically, only when I launch it manually does it fetch.

Sep 1, 2008 5:34 PM in response to Matt Unger

Me too. Phone is usless for e-mail if it does not get e-mail. Like a phone with no ringer that you have keep checking to see if a call is coming in. Apparently no ETA on solution?

a_byte

Level 1

0 points

Sep 1, 2008 8:36 PM in response to Matt Unger

I have seen this now on two Iphones. I have been noticing problems with my first generation phone ever since I made the 2.X upgrade Some weeks I find myself rebooting my phone almost daily. I will try the fix mentioned above. That would be much easier, but it is only a workaround. Prior to the 2.X upgrade I had no problems with mail and rebooting was a once a month sort of thing.
I've also seen this on a 3G phone. My friend was down for almost 3 days on mail. I rebooted her phone and she had 20+ messages in her inbox.
This restarting reminds me of my old windows mobil phone.

Sep 1, 2008 9:53 PM in response to Matt Unger

Can anyone please tell me why I'm receiving a message saying "Cannot Get Mail. The connection to the server "mail.-----.com" failed? I have other accounts like yahoo, and gmail, and they are perfectly fine receiving and sending messages. but my own personal pop account keeps having an issue! Please help!

amats

Level 1

5 points

Sep 14, 2008 8:43 PM in response to Matt Unger

I am having the same issue on a new iphone 3G. This has been an issue since I have had the phone for the past two weeks now...sometimes I can get my mail but most of the time I cannot...it will fetch mail when I reboot....but most of the time it just spins and spins endlessly. That is not going to work and is not accepablr. I regret switching from my treo. This is definitely an iphone problem since I never had that problem with mail on the ipod touch. Now I have a phone with useless email, no real connection to contacts from within other apps, no cut and past, no sync'ing ofmemos... shall I go on? This mail issue needs to get resolved asap.

Sep 15, 2008 8:55 AM in response to amats

Hey folks here's a data point.
My 3G synced marvelously to Yahoo.
My 3g synced diligently to our corporate exchange email
Both of these were for MAIL only the both stopped syncing last Friday.

Today I deleted my Yahoo account from the phone...exchange still did not sync.
Then I remember I recently enabled CALENDAR sync for exchange...I turned it off and my exchange mail started to sync again...I had to shut the app off to get it out of loop or something then it was fine.
I just added Yahoo mail account back and mail is syncing again.
I am now going to check with my IT department on calendar sync support from exchange.

PTDesign

Level 1

0 points

Nov 21, 2008 12:30 PM in response to Matt Unger

I believe the problem is in the mac os upgrade a couple months ago with the 3G phone. Worked fine until then. None of my accounts would send, even .mac. Apple gave me a new phone. It works for a few days then gets buggy. .Mac account sends but takes a long time now. Comcast won't send at all and I have to turn off my phone every few days to collect all mail from all accounts, it will get it for a few days then stops. Very frustrating as this is my main work phone. Apple needs to address this!

Mail Does Not Connect and Receive